Refilwe Lekgothwane
Store Manager/Admin Clerk
Doornpoort
Summary
Experienced office clerk with a strong background in administrative support and customer service. Demonstrates proficiency in planning, problem-solving, and communication. Highly efficient and organized, with a keen attention to detail. Adept at multitasking and prioritizing tasks to meet deadlines. Committed to delivering exceptional service and contributing to the smooth operation of the office environment.
Overview
8
8
years of professional experience
2005
2005
years of post-secondary education
1
1
Certification
Work History
Electoral Staff- Counting Officer
The Electoral Commission of SA(IEC
05.2024 - 05.2024
- Verifying of ballots Boxes if they are seal as per protocol
- Sorting of ballot papers accounting to each political party.
- Counting of votes, then verifying the numbers making sure that the tally to voters roll.
- Reconcile the votes/ballot paper.
- Sign results slips, and issue final results.
Branch Manager
Dial A Bed
01.2021 - 10.2022
- Streamlined loan processing procedures, significantly reducing approval times and improving customer experience.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Maintained friendly and professional customer interactions.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
Sales Consultant
Dial A Bed
07.2020 - 12.2020
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in clients.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Enhanced team performance by sharing successful sales strategies and best practices in regular team meetings.
- Contributed to a positive work environment by supporting fellow Sales Consultants in achieving their individual goals and targets.
- Strengthened brand reputation by delivering superior customer experiences that fostered loyalty and repeat business.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
- Maximized customer retention by resolving issues quickly.
Admin Clerk
Dial A Bed
09.2016 - 06.2020
- Entered data into system and updated customer contacts with information to keep records current.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Input data and processed system change to generate accurate reports.
- Maintained a professional office environment by ordering necessary supplies, managing inventory levels, and organizing workspaces.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Supported auditors by efficiently compiling requested documentation.
- Supported human resources initiatives with new employee onboarding, benefits administration, and recordkeeping tasks.
- Input data into spreadsheets and databases.
- Purchased and maintained office supplies.
Branch Manager
The BedMart
11.2022 - 9 2023
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Monitored market trends to identify new business opportunities and capitalize on potential growth areas within the community or region served.
- Examined customer loan applications for loan approvals and denials.
- Submitted loan applications to underwriter for verification and recommendation.
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Strengthened relationships with key clients, securing long-term partnerships and driving revenue growth.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
Education
Matric - Accounting HG, Business Economics HG, Economics HG, English, Afrikaans, Setswana
Hans Kekana High School
Skills
Daily reporting
Documentation and recordkeeping
Database entry
Verbal and written communication
Microsoft Office Suite
Spreadsheet development
Multitasking
Attention to detail
Billing and invoicing
Certification
Microsoft excel
Timeline
Microsoft excel
09-2024
Electoral Staff- Counting Officer
The Electoral Commission of SA(IEC
05.2024 - 05.2024
Branch Manager
The BedMart
11.2022 - 9 2023
Branch Manager
Dial A Bed
01.2021 - 10.2022
Sales Consultant
Dial A Bed
07.2020 - 12.2020
Admin Clerk
Dial A Bed
09.2016 - 06.2020
Matric - Accounting HG, Business Economics HG, Economics HG, English, Afrikaans, Setswana
Hans Kekana High School
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