Refilwe Eunice Leluma
Bloemfontein
Summary
I am a highly motivated and results-driven professional, possessing a Btech in Marketing Management and recent experience in New Venture Creation. My commitment to excellence aligns seamlessly with the key performance areas outlined for the role. I am skilled in providing relevant business advisory services, conducting comprehensive business diagnostics, and facilitating the implementation of interventions and business growth strategies. My experience also includes monitoring and evaluating the improvement of client business positions effectively.
Overview
5
5
years of professional experience
Work History
Business advisor
Sedfa
Mafikeng
2024.09 - Current
- Facilitate access to formal markets
- Facilitate and manage small enterprise training courses and specialized seminars to potential high value start-ups and existing small and medium enterprises
- Monitor and evaluate the improvement of client business position
- Conduct workshops and seminars focused on entrepreneurship and business sustainability
- Develop and implement customized business growth strategies tailored to client needs
- Collaborate with local stakeholders to identify resources and support systems for micro and small enterprises
- Advise clients on market trends and opportunities to enhance competitiveness and profitability
- Identify funding opportunities and assist clients in preparing grant proposals or business funding applications
- Evaluate and refine business plans for startups and existing businesses to ensure viability and growth
- Provide tailored business advisory services to enhance operational efficiency for small and medium enterprises
- Utilize diagnostic tools to assess client business health and recommend strategic interventions for growth
- Facilitate and coordinate comprehensive training sessions designed to empower potential entrepreneurs and strengthen existing businesses
- Implement systematic assessments and interventions for existing businesses, ensuring continuous improvement and alignment with market demands
Information Officer
Small Enterprise Development Agency- Mangaung Branch
2021.10 - 2024.08
- Provide relevant business advisory services and information to micro and small enterprises
- Conduct Business Diagnostics using relevant tools
- Facilitate and manage the implementation of interventions and business growth strategies
- Coordinate branch events and activities
- Disseminate information to internal and external branch stakeholders and make relevant referrals
- Coordinate and facilitate trainings and information sessions
- Maintain and update database records and marketing material
Information Officer Intern
Small Enterprise Development Agency
2021.03 - 2022.09
- Provide relevant business advisory services for both referred and walk-in clients
- Assist to Coordinate branch events and activities and provide support for Provincial Events
- Disseminate information to internal and external branch stakeholders and make relevant referrals
- Conduct assessments and implement interventions
- Coordinate and facilitate trainings and information sessions
- Maintain and update database records and marketing material
Customer Service Consultant Intern
Metropolitan Life
2020.03 - 2021.02
- Handling administration and do follow ups concerning claims
- Providing insurance advice to clients by discussing available policy options and helping clients find the best policy for their needs
- Processing insurance claims such as partials from the investments & funeral covers
- Validate claims within turnover time
- Liaise with relevant stakeholders to support queries resolutions
- Support walk in clients and provide front-line external consultation between groups, brokers and scheme
- Maintain clients file information
Education
Btech - Marketing Management
Vaal University Of Technology
12.2019
Matric -
Tsholo Secondary School
Phuthaditjhaba12.2013
Skills
- Computer Literate
- Communication Skills
- Stakeholder Engagement
- Problem-Solving & Decision-Making
- Monitoring & Evaluation
- Training & Development
- Administrative Diligence
- Team Work
- Adaptability & Flexibility
- Business diagnostics
- Business strategy development
- Customer relationship management
- Training facilitation
- Stakeholder engagement
- Entrepreneurial guidance
- Business analysis
- Planning and execution
- Negotiation
- Customer service management
- Presentation skills
- Project management
Languages
- Sesotho
- Zulu
- English
- Setswana
- Sepedi
Personal Information
Nationality: South African
Languages
Sesotho
First Language
English
Advanced
C1
IsiZulu
Upper Intermediate
B2
Reference
- Mrs Morongwa Moseki- SEDFA Ngaka Modiri Molema :mmoseki@sedfa.org.za - +27 (18) 391-9900/ +27 661842405
- Mr Andrew Setho -SEDFA Mangaung Branch Manager - asetho@seda.org.za 051 411 8300/ 078 564 9948
- Mrs Letshego Zengele - SEDFA Thabo Mofutsanyana Branch Manager-zengele@seda.org.za 058 718 5900/ 071 786 5740
- Mr Obed Mosekoana - Metropolitan Life Phuthaditjhaba Branch- obedmosebekoa@metropolitan.org. 060 386 0024
Timeline
Business advisor
Sedfa
2024.09 - Current
Information Officer
Small Enterprise Development Agency- Mangaung Branch
2021.10 - 2024.08
Information Officer Intern
Small Enterprise Development Agency
2021.03 - 2022.09
Customer Service Consultant Intern
Metropolitan Life
2020.03 - 2021.02
Btech - Marketing Management
Vaal University Of Technology
Matric -
Tsholo Secondary School