Refilwe Chauke
Krugersdorp
Summary
Results-driven Project Management and Operations Professional with over 10 years of experience in project coordination, human resources and stakeholder engagement. Achieved successful programme delivery for over 200 beneficiaries through effective recruitment, onboarding and compliance processes, while implementing process improvements that enhanced operational efficiency and digitisation. Developed and delivered candidate-readiness interventions that significantly improved workplace integration and employee experience.
Overview
12
12
years of professional experience
Work History
Project Consultant
NEASA
Pretoria
11.2024 - Current
- Managed end-to-end workplace development programmes for 200+ beneficiaries from screening through reporting.
- Coordinated programme plans, timelines and deliverables, ensuring alignment with stakeholder requirements and compliance with scope and standards.
- Oversee programme administration and compliance, including learner contracts, employer MoUs, FASSET submissions, candidate records, status tracking and supporting documentation required for audit and governance purposes.
- Monitor programme performance and maintain accurate reporting on placements, candidate progress, withdrawals and programme outcomes, enabling informed decision-making and continuous improvement.
- Developed work process flow for Customer Operations Platform, enhancing digitisation, programme monitoring and operational efficiency.
- Identified opportunities to improve departmental processes and developed a comprehensive work process flow that contributed to the development and implementation of a Customer Operations Platform, strengthening digitisation, workflow efficiency, programme monitoring, information management and operational visibility.
- Conduct workplace site visits and quality checks to assess employer suitability, monitor learner progress and support compliance with programme and workplace-based learning requirements.
- Coordinate learner inductions, workplace-readiness interventions and employer engagements, while addressing placement challenges, candidate queries, transfers and other operational matters to support programme continuity.
- Developed and recorded Interview Preparedness, Work Readiness and Respect Factor training series to support workplace integration, employee experience and candidate retention.
- Identified gaps in candidate preparedness and created structured interventions for Interview Preparedness, Work Readiness and Respect Factor, fostering professional workplace behaviour and improving candidate retention.
- Maintained relationships with employers, candidates, training providers, and recruitment partners daily.
- Supporting the team in talent acquisition efforts, including participating in interviews and selection processes.
Project Management Coordinator
The Boilerroom
Randburg
09.2022 - 10.2024
- Managed project schedules, resource allocation, stakeholder communication, progress reporting and changes to scope or timelines.
- Developed project management process flow in Microsoft Planner, mapping timelines and deliverables; created Microsoft Teams work tracker to monitor progress against plan.
- Led a team of 14 developers and established daily Scrum meetings to prioritise tasks, address blockers and keep client deliverables on schedule.
- Oversaw quality control, managed risk escalation, and signed off on deliverables while supporting developer performance through supervision and feedback.
- Reviewed VR training and provided feedback to enhance quality and ensure alignment with project requirements.
Project Management Coordinator
Duja Consulting
Pretoria
11.2014 - 04.2022
- Coordinated eRPL scheduling, venues, learner and line manager communication, invitations, and LMS tracking; prepared weekly reports and supported ABSA call centre promotion while assisting with assessment invigilation.
- Facilitated eRPL training for 1,500 ABSA employees, achieving 100% programme completion and BankSETA certification for the participating cohort.
- Coordinated the BMW Graduate Programme, including candidate schedules, training support, induction packs and arrangements for learnership agreement signing.
- Quality checked BMW learnership agreements, prepared candidate data and contracts for SETA submission, and ensured compliance with programme record-keeping requirements.
- Recruited, screened and placed candidates with suitable host employers for the Old Mutual funded Greenhouse project.
- Developed online training through Google Classroom and facilitated candidate inductions across three regions to prepare participants for successful workplace placements.
- Coordinated online graduation ceremonies attended by Old Mutual’s Chief of Staff, including participant communication, event logistics and stakeholder engagement.
Human Resources Intern
Deloitte Consulting
Pretoria
11.2014 - 08.2017
- Scheduling and interviewing candidates for placements.
- Sourced host companies, shortlisted and registered applicants, and placed them with prospective host employers to facilitate successful employment matches.
- Coordinate and invite accepted candidates for the rollout of the Itukise Work Readiness Programme.
- Ensuring all candidates' and host employers' details and documentation are in order and captured on the Customer Relationship Management System.
- Receiving and processing all relevant documentation from both parties, such as Letters of Commitment, Memorandum of Understanding, and Contracts.
- Maintaining proper documentation for audit purposes and compliance.
- Ensuring that host employers' reimbursement claim forms are received before the payroll deadline.
- Verifying that all supporting documentation (attendance registers, proof of payment, pay slips) for each candidate is provided with the claim form for payment release.
- Attending to all telephonic queries and emails from both candidates and host employers.
- Building and maintaining positive relationships with all stakeholders.
- Taking minutes and compiling meeting minutes for consolidation into meeting packs.
- Generated monthly reports on drop-offs, completed contracts, and employment outcomes to provide insights for programme improvement.
- Creating and maintaining project dashboards focusing on placement success and diversity metrics.
- Supporting the implementation of the National Itukise Work Readiness Programme Workshops.
- Monitoring host employer environments to ensure they provide equitable learning and growth opportunities.
- Overseeing the quality of placements and ensuring they meet both candidate and host employer expectations.
- Conducted regular follow-ups to assess progress and satisfaction of placed candidates, ensuring alignment with their career goals.
Education
Bachelor's Degree - Industrial and Organisational Psychology
UNISA
Pretoria, GP01-2024
National Diploma - Human Resources Management
Westcol
Randfontein, GP01-2015
Matric Certificate -
Skills
- Project and Programme Management
- Digital Transformation and Process Improvement
- Process optimisation
- SETA Compliance and Audit Readiness
- Monitoring and evaluation
- Training Design and Facilitation
- Recruitment and Talent Acquisition
- Workplace-Based Learning and Placement
- Stakeholder and Employer Engagement
- Team Leadership and Agile Coordination
- AI Literacy and AI-Assisted Productivity
Profiles
linkedin.com/in/refilwechauke9309
Timeline
Project Consultant
NEASA
11.2024 - Current
Project Management Coordinator
The Boilerroom
09.2022 - 10.2024
Project Management Coordinator
Duja Consulting
11.2014 - 04.2022
Human Resources Intern
Deloitte Consulting
11.2014 - 08.2017
Bachelor's Degree - Industrial and Organisational Psychology
UNISA
National Diploma - Human Resources Management
Westcol