Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Hi, I’m
Refilwe Camngca
Legal Administrator/Secretary
Gauteng
Summary
Overview
10
years of professional experience
7
years of post-secondary education
Work History
MTN SAFairlands
Receptionist/Receptionist
09.2017 - 02.2023
Job overview
- Answer over 50 calls each day, ushering guest, Liaise with customers regarding queries, Connect WIFI for staff member and guest, Liaise with staff members regarding meeting appointments, Liaise with Executive Personal Assistant
- Played instrumental role in maintaining clean work environment by coordinating office maintenance and cleaning schedules.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Helped maintain office security by monitoring visitor access and issuing badges as needed.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Maintained well-organized reception area with updated materials, contributing to welcoming environment for visitors.
- Managed conference room schedules to ensure efficient use of space for meetings and other events.
- Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.
- Scheduled office meetings and client appointments for staff teams.
- Tracked important information in software spreadsheets and ran reports or generated graphs using data.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Assisted in onboarding of new employees by preparing orientation materials and providing guidance on company policies.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Coordinated travel arrangements for executives, ensuring seamless itineraries that met all requirements
- Handled sensitive information with discretion while maintaining strict confidentiality standards
MTN SAGauteng
Insurance Administrator
08.2014 - 02.2017
Job overview
- Liaise with customers regarding claims status, Provide telephonic, written, Handset faults, SMS, MMS, and email troubleshooting, Logging of faults through USD system, Loading and removing value-added services, Locking and blacklisting of lost/stolen handset, Creating payment arrangements to suit customer's payment profile and history, Generate reports from systems, Migration of different contract packages, Handling upgrade inquiries, Dealing with inbound calls, Customer queries, Follow-ups ongoing queries, Identify processes and procedures where quality of work may be improved, Escalate serious problems and queries, Ensure ease of access to relevant information and provide information when required, Maintain accurate records of all transactions in insurance Claims unit
- Performed regular audits of files, identifying discrepancies and rectifying errors to maintain accuracy in recordkeeping.
- Streamlined policy administration processes for enhanced client experience and reduced turnaround times.
- Conducted thorough risk assessments to provide accurate underwriting recommendations to insurers.
Phambili Corporate ClothingGauteng
Personal Assistant
11.2012 - 04.2013
Job overview
- Prepare Quotations, Answering Phone, Faxing payments, Confirmations, emailing letters, Depositing cash for MD, Sourcing tenders, Preparing day-to-day Calendar, taking minutes
- Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
- Managed complex calendar coordination across multiple time zones for seamless meeting scheduling.
- Managed travel arrangements including flights, accommodations, and itineraries for smooth business trips.
- Monitored expenses closely, maintaining organized filing systems for easy access to financial records.
- Streamlined communication for better efficiency between executive and team members by acting as liaison.
- Developed relationships with key stakeholders, fostering trust and rapport within network of contacts.
- Assisted in preparation of presentations and reports, contributing to well-informed decision making.
- Provided research assistance on various projects, leading to informed decisions based on accurate information.
- Facilitated smooth office operations by managing supplies inventory and overseeing maintenance requests.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Attended meetings, took notes and tracked action items.
- Served as point of contact between clients and managerial staff.
- Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets.
- Collaborated with other support staff in coordinating joint projects or covering workload during absences
- Provided assistance with medication management
- Entrusted to handle confidential and sensitive situations in professional matter
- Developed and implemented individual care plans tailored to needs of each client
- Identified needs and coordinated plans for travel and out-of-town functions
Education
Alison Law
Legal Office Administration Certificate from Law (Pre-Law)
02.2024 - 03.2024
University Overview
University of South Africa Florida, Johannesburg
LLB from Higher Certificate in Law
01.2020 - Current
University Overview
- Status: Completed
- Higher Certificate in Law
- English for Academic Purposes; Introduction to Law; Developing information skills for lifelong learning; Introduction to Paralegal studies; Skills course for law students; Research Methodology for Law and Criminal; Social Dimensions of Justice; Introduction to the General principals of Criminal law; Citizenship, Public Participation, and Democracy; Language and Communication skills Acquisition in an African language
INSETAGauteng, South Africa
Learnership Programme from Insurance Department
08.2014 - 08.2015
University Overview
Obtained Short Term Insurance NQF Level 4 Certificate
IntelligoRivonia
Short-term Insurance NQF Level 4 from Short Term Insurance
08.2014 - 08.2015
University Overview
Damelin Eden AKA Concord College Gauteng, South Africa
High School Diploma
01.2011 - 12.2011
University Overview
- Matric
- English; Afrikaans, Mathematical Literacy, History; Business Studies, Computer Applications Technology; Life Orientation
Skills
Ability to work closely with other team members and departmentsundefined
Personal Information
Personal Information
ID Number: 8912030534083
Address: 114 Kgaswane street, Kwathema, Springs 1575
Personal Qualities
Personal Qualities
- Team player with professional interpersonal skills
- Adaptability, Ability to work in a variety of cultural contexts
- Strong verbal and written communication skills
- Planning and Organising
- Innovative Thinking and a quick learner
- Communication Skills
- Result Orientation
- Customer-Centric Focus
- CAN DO attitude - Always going an extra mile
- I'm aware of my mistakes and I take accountability for my personal development to realize my full potential
References
References
- Mary Phasha, AMF Guild & Chairperson, 068 676 9666, St Barnabas Anglican Church
- Pat Namane, Supervisor, 083 209 1178, MTN SA Reception and switchboard
- Day Maluleke, Manager, 083 200 4584, MTN SA-Insurance
- Ndumiso, Supervisor, 083 212 5151, MTN SA-Insurance
- Thandi Mtungwa, SLA & Learnership Partner, 083 212 9931, MTN SA - Human Resources
- Peter Selikane, Managing Director, 073 393 9373, Phambili Corporate Clothing
Training
Training
- Systems Training
- Quality Standards
- Insurance Policies, Procedures, Processes
- Legislative updates
- Risk Control and fraud detection competencies
- Legal office administration
- Administrative
Timeline
Alison
Legal Office Administration Certificate from Law (Pre-Law)
02.2024 - 03.2024
University of South Africa
LLB from Higher Certificate in Law
01.2020 - Current
Receptionist/Receptionist
MTN SA
09.2017 - 02.2023
INSETA
Learnership Programme from Insurance Department
08.2014 - 08.2015
Intelligo
Short-term Insurance NQF Level 4 from Short Term Insurance
08.2014 - 08.2015
Insurance Administrator
MTN SA
08.2014 - 02.2017
Personal Assistant
Phambili Corporate Clothing
11.2012 - 04.2013
Damelin Eden AKA Concord College
High School Diploma
01.2011 - 12.2011
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