Overview
Work History
Timeline
Generic

REFILOE VERONICA

JOHANNESBURG

Overview

13
13
years of professional experience

Work History

CLINIC RECEPTIONIST

SANBS DONOR CENTER
JOHANNESBURG
03.2024 - Current
  • Answered patients' questions in person, by email, or by phone.
  • Greeted patients upon arrival, verified personal information, and updated records in the electronic health system.
  • Welcomed patients and visitors politely and professionally, maintaining outstanding patient service.
  • Managed patient appointments, including scheduling, rescheduling, and cancellations, to optimise clinic flow.
  • Addressed patient queries in person and via telephone, providing timely and accurate information.
  • Offered calm and collected manner to patients in distress, promptly responding to medical emergencies.
  • Kept reception area tidy and clean throughout day, retaining organised yet friendly look.
  • Scheduled, confirmed and re-scheduled appointments using booking system.
  • Answered incoming calls per day politely and timely, recording accurate messages and quickly following up on enquiries.
  • Treated patients from different backgrounds with respect.
  • Completed photocopying, incoming and outgoing mail and other general administrative duties to facilitate smooth operations.

PAYROLL INTERN

SANBS HEAD QUATERS
JOHANNESBURG
01.2016 - 03.2024
  • Performs office clerical duties in support of an assigned department or division; receives and directs telephone calls (Inbound and outbound calls) and visitors; provides information on department or division services and operations.
  • Filling and archiving of documents.
  • Assisting new employees on medical aid application and make sure that the membership certificates are issued in time for the payroll administrators to capture before the run payroll.
  • Compiling UIF documents for all exits staff.
  • Having access to SAP on the Display portal.
  • Complete COS for EE's Leaving service.

GENERAL ASSISTANT

PHUMELELA GAMING AND LEISURE
JOHANNESBURG
01.2014 - 01.2016
  • Cleaner.
  • Cleaning, stocking and supplying designated facility areas (dusting, sweeping, vacuuming, mopping, cleaning ceiling vents, restroom cleaning etc).
  • Performing and documenting routine inspection and maintenance activities.
  • Carry out heavy cleaning tasks and special projects.
  • Assisting with Administration duties.
  • Providing support to management and staff.
  • Maintaining filling.
  • Counting, ordering, packing stock and capturing all stock in the branch on a database.
  • Undertaking clerical task such as printing, scanning, sending and receiving email and making and receiving calls (inbound and outbound calls).
  • Maintaining good relation with the customers.

COMPUTER LAB TEACHER

LUNGISANI PRIMARY SCHOOL
JOHANNESBURG
01.2012 - 01.2014
  • Planning lesson and activities to facilitate leaners basic and advanced computer skills.
  • Instructing in a manner that develops leaners confidence in their abilities.
  • Observing and managing classroom dynamics.
  • Assisting with Administration duties.
  • Welcoming clients.
  • Transcribe recording of new leaners on the school database and filling documents.
  • Operating office equipment such as photocopying, sending and receiving emails.
  • Making and receiving calls to parents and staff (Inbound and outbound calls).
  • Communicating with clients and respond to queries or complains.

Timeline

CLINIC RECEPTIONIST

SANBS DONOR CENTER
03.2024 - Current

PAYROLL INTERN

SANBS HEAD QUATERS
01.2016 - 03.2024

GENERAL ASSISTANT

PHUMELELA GAMING AND LEISURE
01.2014 - 01.2016

COMPUTER LAB TEACHER

LUNGISANI PRIMARY SCHOOL
01.2012 - 01.2014

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