Refiloe Precious Sekele
Protea Glen Ext 4
Summary
Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
14
14
years of professional experience
Work History
Tracking and Monitoring Clerk
Hollard Insurance
10.2018 - Current
- Managed acquisitions and maintenance of national fleet exceeding 25 tracking systems.
- Implemented and monitored fleet compliance and safety standards effectively.
- Reviewed and updated SOPs to enhance fleet logistics execution.
- Oversaw monitoring and dispatching of accident and stolen/hijacked vehicles.
- Compiled comprehensive accident debrief reports for analysis and improvement.
Fleet Controler
C Track
04.2016 - 10.2018
- To monitor all vehicle and fleets on a regular basis and ensure that the stipulated monthly check are completed.
- Perform monthly health check on units and ensure that tracking device is fully operational and reputing exceptions as specified by coordination testing with customers.
- Recover possible hijacked / stolen / lost vehicle as indicated in recovery standard operation Procedure and ensure that related administration is correctly completed and finalized.
- Download and forward reports as specified in specific customer standard operation procedure
- Ensure that CRM Database is edited with the correct client of existing clients as well as new clients.
- Edit updated fleet list received from Bureau client and update mobile database on C track Master base stations accordingly.
- Generate required reports to management on weekly and monthly basis.
- Coordinated fleet scheduling and routing for optimal vehicle utilization.
- Assisted in compliance with safety regulations and industry standards.
Case Manager (CallCentre agent- Personal lines)
Europassistance (24 fix auto glass)
04.2014 - 02.2016
- Register insurance claim
- Customer care
- Source Glass from the Supplier and Dealership
- Dispatch technicians
- Follow up on Claims
- Resolve queries and complaints
- Reason: Retrenched
Voyager call Centre agent (inbound)
Merchants (South African Airways)
10.2013 - 04.2014
- Reservation Flight booking
- Provide customers with product and service information
- Handle and resolve customer complain
- Capturing flight information on Amadeus
- Responding to customer queries
- Research required information on the following systems Amadeus and Ifly loyalty
- Passenger handling
- Amadeus and voyager
Call Centre Consultant Technical Support
Telkom
01.2012 - 01.2013
- Customer services
- Reporting Faults
- Testing customer lines & escalating Faults
Education
Security (Grade C, D & E) -
Inkwe security - accredited by PSIRA
01.2016
National Certificate in Contact Centre Support -
Prodigy Media Business Academy
01.2013
Certificate in Call Centre Inbound training -
Thene Recruitment Services
01.2008
Matric Certificate -
Thomas Mofolo High School
01.2006
Skills
- Communication skills
- Sales proficiency
- Customer service basics
- Customer service expertise
- Computer literacy
References
- Europassistance, Team leader, Natasha Ackerman, (011) 991 1450 EXT 1450, Olebogeng Mpofu, (011) 991 8000 EXT 1981
- Telkom, Coach, Shantel, 072 554 8157, Jonny, 011 955 6469
- SAA Merchants, Ticketing, Nelly, 011 510 8222
- Ctrack, Team leader, Zubair Sahid, 012 450 2222
- Hollard Insurance, Bureau Manager, Sipho Molokomme, 011 284 2373/0796993356
- Hollard Insurance, Bureau IT Support, Eugene Fourie, 0696856718
Languages
- Zulu
- English
- Sotho
Email Addresses
- Annatroniser@gmail.com
Personal Information
- ID Number: 8812080538085
- Citizenship: South African
- Gender: Female
- Driving License: Code 10
- Marital Status: Single
Timeline
Tracking and Monitoring Clerk
Hollard Insurance
10.2018 - Current
Fleet Controler
C Track
04.2016 - 10.2018
Case Manager (CallCentre agent- Personal lines)
Europassistance (24 fix auto glass)
04.2014 - 02.2016
Voyager call Centre agent (inbound)
Merchants (South African Airways)
10.2013 - 04.2014
Call Centre Consultant Technical Support
Telkom
01.2012 - 01.2013
Security (Grade C, D & E) -
Inkwe security - accredited by PSIRA
National Certificate in Contact Centre Support -
Prodigy Media Business Academy
Certificate in Call Centre Inbound training -
Thene Recruitment Services
Matric Certificate -
Thomas Mofolo High School