Hardworking and dependable professional offering several years of clerical experience. Demonstrated prioritization, multitasking and planning abilities. Enthusiastic about using knowledge and skills to support operations.
Overview
14
14
years of professional experience
Work History
Tracking and Monitoring Clerk
Hollard Insurance
10.2018 - Current
Managed acquisitions and maintenance of national fleet exceeding 25 tracking systems.
Implemented and monitored fleet compliance and safety standards effectively.
Reviewed and updated SOPs to enhance fleet logistics execution.
Oversaw monitoring and dispatching of accident and stolen/hijacked vehicles.
Compiled comprehensive accident debrief reports for analysis and improvement.
Fleet Controler
C Track
04.2016 - 10.2018
To monitor all vehicle and fleets on a regular basis and ensure that the stipulated monthly check are completed.
Perform monthly health check on units and ensure that tracking device is fully operational and reputing exceptions as specified by coordination testing with customers.
Recover possible hijacked / stolen / lost vehicle as indicated in recovery standard operation Procedure and ensure that related administration is correctly completed and finalized.
Download and forward reports as specified in specific customer standard operation procedure
Ensure that CRM Database is edited with the correct client of existing clients as well as new clients.
Edit updated fleet list received from Bureau client and update mobile database on C track Master base stations accordingly.
Generate required reports to management on weekly and monthly basis.
Coordinated fleet scheduling and routing for optimal vehicle utilization.
Assisted in compliance with safety regulations and industry standards.
Case Manager (CallCentre agent- Personal lines)
Europassistance (24 fix auto glass)
04.2014 - 02.2016
Register insurance claim
Customer care
Source Glass from the Supplier and Dealership
Dispatch technicians
Follow up on Claims
Resolve queries and complaints
Reason: Retrenched
Voyager call Centre agent (inbound)
Merchants (South African Airways)
10.2013 - 04.2014
Reservation Flight booking
Provide customers with product and service information
Handle and resolve customer complain
Capturing flight information on Amadeus
Responding to customer queries
Research required information on the following systems Amadeus and Ifly loyalty
<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting
DATA MANAGEMENT, GPS TRACKING AND MONITORING OFFICER at Car and General Trading LimitedDATA MANAGEMENT, GPS TRACKING AND MONITORING OFFICER at Car and General Trading Limited