Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Refiloe Moya

Business Administration
Johannesburg

Summary

Dedicated professional with a strong background in exam facilitation at Rosebank College, demonstrating exceptional organization and punctuality. Successfully supported students with special accommodations while ensuring exam integrity. Proven ability to enhance customer satisfaction as a Call Center Agent at Vodacom, showcasing patience and effective problem-solving skills.

Developed strong organizational and observation skills in structured and regulated environment, seeking to transition into new field. Demonstrated ability to maintain composure and ensure compliance with established protocols. Looking to leverage these transferable skills in dynamic and collaborative setting.

Overview

11
11
years of professional experience
1
1
Language

Work History

Exam Invigilator

Rosebank College
02.2022 - 11.2023
  • Facilitated smooth transitions between exam sections by announcing time remaining updates periodically throughout each session.
  • Supported students with special accommodations by providing additional resources or modified testing environments as needed.
  • Distributed examination materials efficiently to students while maintaining strict adherence to time schedules.
  • Ensured exam integrity by meticulously monitoring student behavior during test sessions.

Call Center Agent

Johannesburg, Vodacom Call Center (wns)
06.2014 - 12.2016
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Maintained accurate records of customer interactions, documenting details for future reference and quality assurance purposes.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Demonstrated empathy and understanding when dealing with difficult situations, ultimately diffusing tension while finding satisfactory resolutions.
  • Detail your experience in handling customer queries ,complains ,or sales calls.
  • Improved customer satisfaction ratings by efficiently addressing and resolving inquiries, complaints, and requests.

Adiminstrator

Litjhabile Nursing College
03.2013 - 03.2014
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Maintained personnel records and updated internal databases to support document management.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Improved employee productivity with effective time management strategies for daily tasks.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.

Education

High School Diploma -

PC Traning And Business College
Johanneburg Brammfortein
04.2001 -

Skills

    Punctuality

    Instruction following

    Strong organization

    Patience and composure

Software

MS Office,Word,Excel, Outlook, PowerPoint and Access

Timeline

Exam Invigilator

Rosebank College
02.2022 - 11.2023

Call Center Agent

Johannesburg, Vodacom Call Center (wns)
06.2014 - 12.2016

Adiminstrator

Litjhabile Nursing College
03.2013 - 03.2014

High School Diploma -

PC Traning And Business College
04.2001 -

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Refiloe MoyaBusiness Administration