Refiloe Maila
IT Professional
Summary
Reliable Installer with 5 years of experience in medical devices roles. Lifts up to 20 kg safely and effectively and follows directions to complete tasks accurately.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Rental Installation Technician
Arjo Huntleigh South Africa (Pty) Ltd
12.2018 - Current
- Installation (Pressure Ulcer Mattress) in Hospitals, Private patients and old age homes
- Consistently met or exceeded performance metrics, showcasing dedication to quality workmanship and professionalism.
- Inspected, evaluated Mattresses and pumps systems and components.
- Worked with diverse types of weather and ground conditions.
- Installed and configured new equipment and systems according to company standards.
- Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
- Provided technical support and training to users on new systems to ease transitions.
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
- Followed all company guidelines regarding safety procedures when out in field.
- Streamlined workflow for faster job completion through effective communication with team members.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
Site Manager
SKK Engineering
01.2017 - 11.2017
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Monitored, coached, and supervised team of 50 employees in 2017.
- Maintained detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
- Oversaw all daily office operations and equipment maintenance.
- Inspected cleanliness of common areas and offices.
- Implemented cost-saving measures, identifying areas for improvement in material procurement and labor utilization.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Established clear lines of communication among various departments involved in the construction process to ensure seamless collaboration toward shared objectives.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Improved client satisfaction with timely project completion through effective communication and coordination among team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Interviewed, hired, and trained new workers.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Maintained records and logs of work performed and materials and equipment used.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created weekly and monthly reports and presentations for management team.
- Gained strong leadership skills by managing projects from start to finish.
Site Manager
Mmakgoge Group
01.2015 - 12.2016
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Monitored, coached, and supervised team of 89 employees in 2015.
- Maintained detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
- Oversaw all daily office operations and equipment maintenance.
- Inspected cleanliness of common areas and offices.
- Established clear lines of communication among various departments involved in the construction process to ensure seamless collaboration toward shared objectives.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Interviewed, hired, and trained new workers.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Established team priorities, maintained schedules and monitored performance.
- Oversaw budget management, consistently delivering projects within allocated financial resources.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues between employees and customers using company policies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created weekly and monthly reports and presentations for management team.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Self-motivated, with a strong sense of personal responsibility.
PA
Medi-skin laser clinic
pretoria, gauteng
01.2010 - 06.2011
- Delivered services to customer locations within specific timeframes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- SAP knowledge
- inbound and outbound calls
- bookings for clients appointments
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
Education
Certificate in Business management -
Boston College
Certificate in Introduction to SAMTRAC - undefined
Nosa
Diploma in Information Technology - undefined
PC Training & Business College
National Senior Certificate - undefined
Hofmeyr High School
Skills
System repairs
Time management abilities
Diagnostics and troubleshooting
Team Collaboration
Problem-solving aptitude
Task Prioritization
Attention to Detail
Customer Service
Worksite safety
Interpersonal Skills
Continuous Improvement
Self Motivation
Worksite preparation
equipment installation
Job Planning
Problem Analysis
Hardware assembly
Customer Relations
Troubleshooting skills
Equipment Installation
Software configuration
Field Service
Supervision and leadership
Friendly, Positive Attitude
Friendly, Positive Attitude
References
REFERENCES AVAILABLE ON REQUEST
Accomplishments
- Achieved a Certificate in recognition of outstanding service by completing a project with accuracy and efficiency 2017.
- Supervised team of 89 staff members 2015.
- Collaborated with team of 89 of safety of the month 2016
- Collaborated with team of 10 for team of the year award 2021.
- Achieved Certification by being employee of the year with accuracy and efficiency 2023.
Timeline
Rental Installation Technician
Arjo Huntleigh South Africa (Pty) Ltd
12.2018 - Current
Site Manager
SKK Engineering
01.2017 - 11.2017
Site Manager
Mmakgoge Group
01.2015 - 12.2016
PA
Medi-skin laser clinic
01.2010 - 06.2011
Certificate in Business management -
Boston College
Certificate in Introduction to SAMTRAC - undefined
Nosa
Diploma in Information Technology - undefined
PC Training & Business College
National Senior Certificate - undefined
Hofmeyr High School