Refiloe Maila
IT Professional
Summary
Reliable Installer with 5 years of experience in medical devices roles. Lifts up to 20 kg safely and effectively and follows directions to complete tasks accurately.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Rental Installation Technician
Arjo Huntleigh South Africa (Pty) Ltd
12.2018 - Current
- Installation (Pressure Ulcer Mattress) in Hospitals, Private patients and old age homes
- Consistently met or exceeded performance metrics, showcasing dedication to quality workmanship and professionalism.
- Inspected, evaluated Mattresses and pumps systems and components.
- Worked with diverse types of weather and ground conditions.
- Installed and configured new equipment and systems according to company standards.
- Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
- Provided technical support and training to users on new systems to ease transitions.
- Excellent communication skills, both verbal and written.
- Gained extensive knowledge in data entry, analysis and reporting.
- Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
- Followed all company guidelines regarding safety procedures when out in field.
- Streamlined workflow for faster job completion through effective communication with team members.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
Site Manager
SKK Engineering
01.2017 - 11.2017
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Monitored, coached, and supervised team of 50 employees in 2017.
- Maintained detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
- Oversaw all daily office operations and equipment maintenance.
- Inspected cleanliness of common areas and offices.
- Implemented cost-saving measures, identifying areas for improvement in material procurement and labor utilization.
- Developed strong relationships with clients through consistent communication of project updates and prompt resolution of concerns or issues.
- Established clear lines of communication among various departments involved in the construction process to ensure seamless collaboration toward shared objectives.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Improved client satisfaction with timely project completion through effective communication and coordination among team members.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Interviewed, hired, and trained new workers.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Set aggressive targets for employees to drive company success and strengthen motivation.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Maintained records and logs of work performed and materials and equipment used.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created weekly and monthly reports and presentations for management team.
- Gained strong leadership skills by managing projects from start to finish.
Site Manager
Mmakgoge Group
01.2015 - 12.2016
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Monitored, coached, and supervised team of 89 employees in 2015.
- Maintained detailed records of all site activities, providing valuable data for future planning efforts and analysis of best practices in site management techniques.
- Oversaw all daily office operations and equipment maintenance.
- Inspected cleanliness of common areas and offices.
- Established clear lines of communication among various departments involved in the construction process to ensure seamless collaboration toward shared objectives.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Conducted regular site meetings with team members, fostering open communication channels for efficient problem-solving and progress updates.
- Interviewed, hired, and trained new workers.
- Coordinated training programs for new hires, ensuring all team members were knowledgeable about company policies, safety practices, and job-specific skills.
- Reduced safety incidents by conducting regular site inspections and enforcing strict adherence to safety protocols.
- Oversaw employee attendance record, handled payroll, and ordered new materials for sites.
- Established team priorities, maintained schedules and monitored performance.
- Oversaw budget management, consistently delivering projects within allocated financial resources.
- Maintained records and logs of work performed and materials and equipment used.
- Resolved issues between employees and customers using company policies.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Created weekly and monthly reports and presentations for management team.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed strong communication and organizational skills through working on group projects.
- Self-motivated, with a strong sense of personal responsibility.
PA
Medi-skin laser clinic
pretoria, gauteng
01.2010 - 06.2011
- Delivered services to customer locations within specific timeframes.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to develop and implement creative solutions to complex problems.
- Self-motivated, with a strong sense of personal responsibility.
- Gained extensive knowledge in data entry, analysis and reporting.
- SAP knowledge
- inbound and outbound calls
- bookings for clients appointments
- Greeted customers and helped with product questions, selections, and purchases.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Used in-store system to locate inventory and place special orders for customers.
Education
Certificate in Business management -
Boston College
Certificate in Introduction to SAMTRAC - undefined
Nosa
Diploma in Information Technology - undefined
PC Training & Business College
National Senior Certificate - undefined
Hofmeyr High School
Skills
System repairs
undefinedReferences
REFERENCES AVAILABLE ON REQUEST
Accomplishments
- Achieved a Certificate in recognition of outstanding service by completing a project with accuracy and efficiency 2017.
- Supervised team of 89 staff members 2015.
- Collaborated with team of 89 of safety of the month 2016
- Collaborated with team of 10 for team of the year award 2021.
- Achieved Certification by being employee of the year with accuracy and efficiency 2023.
Timeline
Rental Installation Technician
Arjo Huntleigh South Africa (Pty) Ltd
12.2018 - Current
Site Manager
SKK Engineering
01.2017 - 11.2017
Site Manager
Mmakgoge Group
01.2015 - 12.2016
PA
Medi-skin laser clinic
01.2010 - 06.2011
Certificate in Business management -
Boston College
Certificate in Introduction to SAMTRAC - undefined
Nosa
Diploma in Information Technology - undefined
PC Training & Business College
National Senior Certificate - undefined
Hofmeyr High School
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