Refiloe Faro
Administrator
Cape town,Western Cape
Summary
I am a detail-oriented administrative assistant with experience in customer service and data entry. I am highly motivated to succeed. I am organised, dedicated and accountable individual. My primary goal is to be useful to any organisation. I respect authority and I am comfortable with structure and routine. I am independent, devoted, confident, energetic and also a team player. Highly effective time management, conflict resolution and communication skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service Representative
Capita SA
Cape Town
2023.01 - Current
- Working in a team to meet objectives and KPI
- Analysing different calls
- Taking payments over the phone
- Using more than 5 systems to complete tasks
- Assisted customers with explaining their heavy bills, making orders, unlatching phones.
- Assisted customer's with coverage issues, processing orders and late payments.
- Provided extraordinary customer service to clients.
- Resolved issues and maintained customer service standards.
Educator’s Assistant
Westlake Primary School
Cape Town
2020.01 - 2022.01
- Assisted teachers create lesson plans.
- Making sure classrooms are safe and tidy.
- Assisted teachers with admin work ( photocopying, working on school inventory, typing, filing, etc)
- Keeping the record of daily activities, challenges and successes.
- Assisted teachers in managing classroom behavior, ensuring a safe and supportive learning environment for all learner's
- Handled class records for attendance, assignment grades and course participation scores.
- Copied, organized and distributed classroom assignments or other paperwork.
Admin Assistant
Westlake internet Cafè
Cape Town
2019.01 - 2020.01
- Managing the store
- Assisted Customers with downloading, printing, scanning, attaching, typing and emailing documents
- Monitoring use of computers, and printing equipment.
Customer Service Representative
ISON BPO
Durban
2017.01 - 2019.01
- Clearing error codes: E16, E17, E18, E19
- Assisted customers with payments
- Creating new accounts for people
- Escalating technical issues and changing devices on customer' accounts.
Education
Matric -
Tholang Senior Secondary School
Eastern Cape Matatiele 2013.01 - 2015.04
Diploma Certificate in Business Administration - Human Resources Management
Richfield Graduate Institute of Technology
Cape Town 2016.01 - 2018.12
Skills
Complaint Handling
Call center experience
Customer Service
Teamwork and Collaboration
Order Processing
MS Office
Active Listening
Administrative and Office Support
References
- Ms Peterson (Westlake Primary School Principal), 0214927811
- Nolthando Ncayiyana (BPO Team Leader), 0782761106
- Ms Halam(Mentor Teacher), 072 964 8075
- Timothy Velasco (Capita Manager), 065 634 3432
- Sonkekwenthu Masuku(internet Café Manager), 064 063 7443
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Opportunities Don't happen.You create them.
Chris Grosser
Timeline
Customer Service Representative
Capita SA
2023.01 - Current
Educator’s Assistant
Westlake Primary School
2020.01 - 2022.01
Admin Assistant
Westlake internet Cafè
2019.01 - 2020.01
Customer Service Representative
ISON BPO
2017.01 - 2019.01
Diploma Certificate in Business Administration - Human Resources Management
Richfield Graduate Institute of Technology
2016.01 - 2018.12
Matric -
Tholang Senior Secondary School
2013.01 - 2015.04