Refentse Ntuli
johannesburg
Summary
Motivated professional demonstrating strengths in customer engagement and problem-solving across diverse roles. Adapts to changing demands through effective communication and multitasking abilities. Committed to bringing a customer-focused approach and dedication to enhancing brand loyalty in future positions.
Overview
2
2
Languages
16
16
years of professional experience
Work History
Luxury Customer Service Coordinator
RLG Africa
johannesburg, South Africa
11.2022 - Current
- Managed high-volume customer inquiries via telephone, email, and live chat, delivering exceptional service.
- Resolved complex customer complaints, fostering positive relationships and enhancing brand loyalty.
- Implemented customer feedback surveys to identify service improvements, leading to enhanced customer satisfaction.
- Facilitated quarterly meetings with Montblanc boutique and partners to generate new strategies for improving customer satisfaction.
- Produced customer quotations using CRM system, completing in a timely and accurate manner.
- Ensured accuracy of final quality checks and invoiced clients upon repair completion.
- Managed procurement of consumables essential for timepiece repair operations.
- Ordered necessary workshop tools for repairing timepieces and writing instruments.
- Compiled detailed month-end reports to evaluate quotation adherence for boutique and partners, supporting informed decision-making.
- Receiving repairs, registering on the system
Senior Luxury Sales Consultant
Bellagio Jewellers
johannesburg, South Africa
08.2021 - 10.2022
- Met sales targets through proactive promotion and excellent customer service.
- Guided customer decisions with knowledge-based advice to ensure suitable product selection.
- Advised customers on product range, price, delivery, warranties and product use.
- Shared new products and promotions with customers to encourage sales.
- Addressed and resolved complex customer complaints to restore satisfaction and support customer loyalty.
- Provided after-sales support, handling returns and exchanges with a focus on customer retention.
- Replenished items and organised displays to keep stock looking professional.
- Conducted inventory checks to assess product levels and identify restocking needs. and updated inventory records with new totals.
Junior Luxury Sales Consultant
Browns The Diamond Store
Pretoria, South Africa
05.2019 - 06.2021
- Met sales targets through proactive promotion and excellent customer service.
- Engaged with customers to identify needs and provide tailored recommendations, successfully upselling services.
- Demonstrated products to customers to show features and promote items.
- Highlighted sales and special offers to maximise customer engagement and drive merchandise selection.
- Resolved complex customer complaints to enhance satisfaction and strengthen loyalty.
- Operated register to process payments via cheque, cash and cards.
Campaign activations Supervisor
MinaNawe Marketing
Pretoria, South Africa
10.2014 - 04.2019
- Supervised team of 15, delegating tasks and monitoring performance to meet project deadlines.
- Coordinated training and mentoring for team members, maintaining skilled and well-performing group.
- Led staff training sessions on customer service excellence, enhancing team skills and knowledge.
- Assisted in the recruitment and training of new staff members, building a strong, efficient team.
- Resolved conflicts between team members to maintain group harmony and productivity.
- Oversaw daily operations, ensuring compliance with health and safety regulations.
- Managed assembly activities from initial steps to final completion.
- Incorporated information on long-term planning, economic indicators and supply constraints to build successful production strategies.
- Analysed sales data to identify trends, adjusting strategies to maximise profits.
Brand Promoter
The Creative Council
Pretoria, South Africa
10.2010 - 09.2014
- Engaged with potential customers, explaining product benefits and features to drive sales and brand loyalty.
- Applied various sales promotion techniques for increased user engagement, consumer interest and sales.
- Coordinated with marketing teams to execute promotional campaigns, maximising reach and engagement.
- Represented brand at various events and exhibitions, enhancing brand visibility and fostering positive public relations.
- Maintained up-to-date knowledge of brand products, features, and benefits to provide accurate information.
- Facilitated client evaluations of products through samples before purchase.
Education
Certificate of Higher Education - Higher Certificate in Business Prinicipals and Practice
Varsity College
Pretoria01-2013
Diploma of Higher Education - Accounting
Tshwane College of Commerce and Computers
Pretoria, GP01-2011
Skills
- CRM software
- Sales strategy
- Sales techniques
- Data analysis
- Invoice processing
- Complaint handling
- Customer service excellence
- Repair logistics
- Multitasking
- Promotion planning
- Training management
- Communication skills
- Multilingual proficiency
- Problem solving
- Microsoft Office skills
Languages
English
Upper Intermediate
B2
Afrikaans
Intermediate
B1
Timeline
Luxury Customer Service Coordinator
RLG Africa
11.2022 - Current
Senior Luxury Sales Consultant
Bellagio Jewellers
08.2021 - 10.2022
Junior Luxury Sales Consultant
Browns The Diamond Store
05.2019 - 06.2021
Campaign activations Supervisor
MinaNawe Marketing
10.2014 - 04.2019
Brand Promoter
The Creative Council
10.2010 - 09.2014
Certificate of Higher Education - Higher Certificate in Business Prinicipals and Practice
Varsity College
Diploma of Higher Education - Accounting
Tshwane College of Commerce and Computers