Refentse Brave Maubane
Pretoria
Summary
Dedicated and accomplished IT Specialist with 6 years of experience in implementing technology solutions, reducing downtime, and increasing operational efficiency. Skilled in access controls, risk analysis, and technology strategies, with a strong foundation in information management and network configuration. Recognized for training employees on new technologies and collaborating with cross-functional teams to address specific needs. Proactive in identifying and resolving potential issues, and maintaining current industry knowledge. Possess a strong background in IT infrastructure libraries, hardware diagnostics, and project delivery. Adept at problem-solving, adaptable, and self-motivated, with a commitment to professional responsibility and effective stakeholder management. Good in explaining complex IT issues to staff.
Overview
6
6
years of professional experience
1
1
Certification
Work History
IT Specialist
KGOSHI ELECTRICAL
Pretoria, ZA
01.2020 - Current
- Trained employees on new technologies, increasing competency levels across the organization
- Reduced downtime by identifying potential issues and resolving them proactively
- Collaborated closely with other departments to provide tailored technology solutions that addressed their specific needs or challenges
- Implemented user access controls to minimize unauthorized access risks while preserving operational flexibility for authorized users
- Maintained a comprehensive knowledge of current industry trends, developments, tools, or techniques relevant to the role of an IT specialist
- Configured hardware, devices, and software to set up work stations for employees
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks
- Installed, configured and maintained computer systems and network connections
Junior IT Desktop Support
WORKERSLIFE INSURANCE
Pretoria, South Africa
01.2019 - 01.2020
- Provide 1st Line support for IT queries via phone and remote access tools.
- Troubleshoot and resolve desktop, laptop, software, and network issues remotely.
- Assist users in diagnosing basic network and connectivity problems.
- Respond to IT support tickets, emails, and phone calls promptly.
- Document all support interactions in the helpdesk ticketing system.
- Escalate complex issues to senior IT staff when necessary.
- Maintain high levels of customer satisfaction through clear communication and follow-up.
Education
Advanced Diploma - Information Management
University of South Africa (UNISA)
12.2022
National Diploma - Information Technology (IT)
Tshwane University of Technology (TUT)
04.2019
High School Diploma -
SETTLERS AGRICULTURAL HIGH SCHOOL
12.2014
Skills
- Windows Operating Systems: In-depth knowledge of Windows 10/11 installation, configuration, troubleshooting, and maintenance
- Hardware Diagnostics: Extensive experience diagnosing and resolving hardware issues across various devices
- Networking: Understanding of network protocols (TCP/IP, DNS, DHCP), Wi-Fi, VPNs, and basic network troubleshooting
- Active Directory: Advanced knowledge of Active Directory administration, including security best practices and group policy management
- Microsoft 365/Azure: Deep understanding of Microsoft 365 administration, Azure AD, Intune, and security features
- Working knowledge of VoIP technology
- Basic understanding of network firewalls
- Experience with IT ticketing systems
- Ability to work independently and as part of a team, providing guidance to junior staff when needed
- Excellent communication skills, with a focus on providing exceptional customer service
- Strong organizational skills and the ability to manage multiple tasks efficiently
- Setup and maintain workstations, printers, scan to folder, toner change and logging of faults to suppliers
- Strong leadership and management skills
- Building of Desktop Machines from “bare metal”
- Familiarity with network cabling, classification, and topology
- Drivers License with own reliable transport and willing to travel
- ITIL Framework
- Remote assistance
Personal Information
- ID Number: 9606175859086
- Criminal Offences: None
- Date of Birth: 06/17/96
- Gender: Male
- Nationality: South African
- Driving License: Code 10
Certification
- CompTIA A+
- CompTIA ITF+
- Re5
References
- Thakgalo Mafiri, 076 802 2879, IT Manager, PGC Group, Former Colleague
- Godfrey Monene, 072 508 1664, Head of Communications, SSAF, Former Colleague
- Pebetse Matlala, 083 272 4962, CEO, Kgoshi electrical, CURRENT EMPLOYER
Timeline
IT Specialist
KGOSHI ELECTRICAL
01.2020 - Current
Junior IT Desktop Support
WORKERSLIFE INSURANCE
01.2019 - 01.2020
Advanced Diploma - Information Management
University of South Africa (UNISA)
National Diploma - Information Technology (IT)
Tshwane University of Technology (TUT)
High School Diploma -
SETTLERS AGRICULTURAL HIGH SCHOOL