Reeve Kokot
Hospitality Management Student
Pretoria
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Hospitality Team Member
University Of Pretoria
Pretoria
01.2020 - 06.2022
- Followed school and classroom policies, regulations, dress codes and schedules.
- Worked with professors and community groups to develop personal projects for program research support.
- Worked in University Run Restaurants and events.
- Worked within the kitchen In food preparation.
- Worked in scullery.
Debt Collector & Assessment Admin
Jasper Consultants
East Rand
07.2019 - 01.2020
- Used scripted conversation prompts to convey current account information and obtain payments.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Set up drafts and processed immediate payments after conducting thorough research and analysis of account.
- Achieved performance goals on consistent basis.
- Monitored accounts for compliance with established payment plans and flagged non-compliances.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked with customer to create debt repayment plan based on current financial condition.
- Entered client details and notes into system for interdepartmental access and review.
- Advised customers of alternative actions and strategies for debt repayment.
- Processed debtor payments and updated accounts to reflect new balance.
Cashier
Butchers Biltong
Springs
04.2019 - 07.2019
- Answered questions about store policies and addressed customer concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Collected and authorized payments of guests.
- Restocked and organized merchandise in front lanes.
- Tallied cash drawer at beginning and end of each work shift.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
LTSM Assistant
Brakpan Primary School
Brakpan
02.2018 - 03.2018
- Used Microsoft Word and other software tools to create documents and other communications.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Maintained excellent attendance record, consistently arriving to work on time.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Education
No Degree - Barista Course
UNISA
Pretoria 04.2001 -
High School Diploma -
Veritas College
Springs 01.2017 - 12.2017
Bachelor of Consumer Science - Hospitality Management
University of Pretoria
01.2020 - 07.2022
Skills
MS Office
Multitasking Abilities
Flexible and Adaptable
Critical Thinking
Problem-Solving
Beverage preparation
Food preparation and safety
Adaptive and creative
Certification
Barista Certification
Timeline
Hospitality Team Member
University Of Pretoria
01.2020 - 06.2022
Bachelor of Consumer Science - Hospitality Management
University of Pretoria
01.2020 - 07.2022
Barista Certification
12-2019
Debt Collector & Assessment Admin
Jasper Consultants
07.2019 - 01.2020
Cashier
Butchers Biltong
04.2019 - 07.2019
LTSM Assistant
Brakpan Primary School
02.2018 - 03.2018
High School Diploma -
Veritas College
01.2017 - 12.2017
No Degree - Barista Course
UNISA
04.2001 -