Summary
Overview
Work History
Education
Skills
Outdoor, Cooking, Jazz Music
Additional Information
Timeline
Generic
Reeva Jacobs

Reeva Jacobs

ADMINISTRATION/ EXECUTIVE ASSISTANT
Strand

Summary

Professional assistant with experience in managing executive schedules, coordinating meetings, and handling confidential information. Strong focus on team collaboration and achieving results. Reliable in adapting to changing needs and trusted for efficiency. Skills include calendar management, travel arrangements, and effective communication. Known for organizational skills and proactive problem-solving. I am a self-motivated assistant I bring proven leadership, organizational and customer relations skills. Strong focus on team collaboration and adaptability to changing organizational needs, ensuring seamless operations and goal achievement. Analytical problem solver and persuasive communicator with talent for thinking outside box for creative solutions. Personable and organized professional with natural aptitude for streamlining administrative processes and enhancing workplace efficiency. Possesses understanding of office management principles and proficiency in using office software to maintain records and schedule appointments. Committed to contributing to smooth operation of workplace and fostering productive environment.

Overview

15
15
years of professional experience
11
11
years of post-secondary education

Work History

GROUP RESERVATIONIST

PROTEA HOTEL BY MARRIOTT STELLENBOSCH
Stellenbosch
11.2022 - 10.2023
  • Answering incoming calls promptly in an efficient manner
  • Capture reservations into the computer as per standard operating procedures
  • Handling all special reservations, blocking rooms, and processing travel agent checks
  • Managing reservation blocks
  • Responding to billing inquiries
  • Coordinating with WP sales team to facilitate sales of new groups - availability, rates
  • Ensured data accuracy within the reservation system by regularly updating guest profiles, preferences, and special requests.
  • Handled reservations and answered questions from interested patrons for busy 201-room hotel.
  • Enhanced customer satisfaction by efficiently managing reservations and promptly addressing inquiries.
  • Actively participated in staff meetings and training sessions to stay current on industry trends and best practices.
  • Collaborated with team members to ensure seamless guest experiences from booking through checkout.
  • Handled challenging situations or dissatisfied customers professionally, resolving issues and retaining business when possible.
  • Assisted front desk operations as needed by checking in guests or providing support during busy times or staff shortages.
  • Streamlined reservation processes for increased accuracy and reduced errors.
  • Demonstrated excellent multitasking skills while juggling multiple phone lines, emails, and walk-in guests simultaneously during peak periods.
  • Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service.
  • Worked closely with front desk to achieve full occupancy of property.

FRONT OFFICE MANAGER

LORD CHARLES HOTEL
Somerset West
01.2022 - 10.2022
  • Ensuring that all customer-related tasks are handled accurately and on time to improve guests' experience
  • Supporting, training, and supervising front office staff
  • Enforcing all cash-handling, checking, and credit procedures
  • Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
  • Monitored front areas so that questions could be promptly addressed.
  • Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
  • Coordinated with other departments to resolve any guest issues promptly, ensuring a seamless guest experience from arrival to departure.
  • Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
  • Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
  • Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
  • Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
  • Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
  • Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
  • Dispersed petty cash to employees and collected and managed receipts.
  • Created, prepared, and delivered reports to various departments.
  • Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.

ADMINISTRATOR/ RECEPTIONIST

SPIER WINE FARM MANAGEMENT
Stellenbosch
03.2017 - 03.2020
  • Administrative activities such as internal and external customer service, report preparation and analyzing budget monitoring
  • Travel and documents for local travelling within the Exco and Opsco group
  • Knowledge in handling basic wine sales enquiries
  • Calendar screening for meeting request in all boardrooms for Exco and Opsco
  • Reporting to senior management and performing secretarial and administrative duties
  • Ordering office supplies and replacements, as well as managing and courier services
  • Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
  • Established an organized filing system that streamlined document retrieval and reduced misplaced files.
  • Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
  • Maintained accurate documentation of company policies and procedures for easy reference by all employees.
  • Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
  • Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
  • Coordinated company events and meetings to foster teamwork and boost employee morale.
  • Enhanced internal communication by creating a centralized information hub accessible to all staff members.
  • Improved team productivity with introduction of shared online calendar for tracking deadlines and appointments.
  • Developed comprehensive filing system that significantly improved document retrieval times.
  • Managed scheduling for executive staff to ensure optimal time management and productivity.
  • Streamlined invoice processing, reducing average payment turnaround time.

HOTEL FRONT DESK SUPERVISOR

GRANDE ROCHE HOTEL
Paarl
02.2011 - 11.2015
  • Performed cash handling activities and secured nightly bank deposits.
  • Increased efficiency by streamlining Front of House operations and implementing effective time management strategies.
  • Acted as a liaison between Front of House and Back of House departments, ensuring clear communication for seamless service delivery.
  • Managed dining and bar costs by conducting weekly depletion analysis.
  • Handled customer complaints professionally and effectively, turning potential negative situations into positive outcomes.
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Resolved guests complaints while maintaining positive customer environment.
  • Utilized upselling techniques to maximize revenue and increase customer satisfaction.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Created and managed accurate occupancy forecasts and budgets.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Implemented successful strategies to increase customer satisfaction.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Answered phone within minutes throughout shift, closely following strict guidelines for customer service and satisfaction.

EXECUTIVE ASSISTANT

GOLF3RS
Stellenbosch
02.2009 - 12.2010
  • Screened calls and emails and responded accordingly to support executive correspondence.
  • Ensured smooth daily operations through consistent maintenance of office equipment, troubleshooting issues when necessary.
  • Handled confidential and sensitive information with discretion.
  • Provided professional administrative support during board
    meetings, including agenda preparation and minute-taking duties.
  • Assisted in the development of company policies and procedures, contributing to a more organized work environment.
  • Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
  • Organized and coordinated conferences and monthly meetings.

Education

Higher National Certificate - Marketing 101 - Marketing

Red & Yellow
Cape Town, South Africa
09.2019 - 09.2019

Higher National Certificate - Travel And Tourism L2-L4

College of Cape Town
Cape Town, South Africa
01.2007 - 10.2009

Higher National Certificate - Tourism Reception N4-N6

PC Training And Business College
Somerset West, Cape Town
01.2004 - 11.2006

High School Diploma -

Gordon High School
Somerset West, Cape Town
01.1999 - 12.2003

Skills

Teamwork

Outdoor, Cooking, Jazz Music

I am a master chef myself obsessed with cooking outdoors (nature) firm believer to live in the moment while listening to my all time favorite jams. You will always find me camping, hiking and swimming.

Additional Information

Nirene Fortuin

Protea Hotel by Marriott Stellenbosch

reservationsm@phstellenbosch.com

021 880 9500

Clyde Edwards

Lord Charles Hotel

clyde@lordcharleshotel.com

021 879 7000

Isobel van Geyt

Spier Wine Farm Management

isobelvg@spier.co.za

021 881 1100

Timeline

GROUP RESERVATIONIST

PROTEA HOTEL BY MARRIOTT STELLENBOSCH
11.2022 - 10.2023

FRONT OFFICE MANAGER

LORD CHARLES HOTEL
01.2022 - 10.2022

Higher National Certificate - Marketing 101 - Marketing

Red & Yellow
09.2019 - 09.2019

ADMINISTRATOR/ RECEPTIONIST

SPIER WINE FARM MANAGEMENT
03.2017 - 03.2020

HOTEL FRONT DESK SUPERVISOR

GRANDE ROCHE HOTEL
02.2011 - 11.2015

EXECUTIVE ASSISTANT

GOLF3RS
02.2009 - 12.2010

Higher National Certificate - Travel And Tourism L2-L4

College of Cape Town
01.2007 - 10.2009

Higher National Certificate - Tourism Reception N4-N6

PC Training And Business College
01.2004 - 11.2006

High School Diploma -

Gordon High School
01.1999 - 12.2003

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Reeva JacobsADMINISTRATION/ EXECUTIVE ASSISTANT