Reekelitsoe Lehema
Cosmetologist
Maseru
Summary
Results-focused Beauty Technician dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Experienced Stylist with 3 years of experience working with varying hairstyles and treatments. Customer-oriented professional with dedication to satisfaction and consistent communication. Technically trained to use various tools and products to achieve desired outcomes. Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking Student offering part-time work experience and extensive knowledge of core subject matter. Meticulous and detail-oriented with excellent observational, organizational and communication skills.
Overview
3
3
years of professional experience
Work History
Beauty Technician Intern
Aikoa Studio
06.2023 - 12.2023
- Collaborated effectively with team members across sections, fostering a cohesive work environment conducive to accomplishing shared objectives.
- Provided exceptional customer service by promptly addressing inquiries and providing service to customers, ensuring a high level of satisfaction among clientele.
- Assisted in the planning and execution of company campaigns, resulting in increased employee engagement and customer satisfaction.
- Conducted market research for various beauty and nail trends and products, leading to well-informed decisions and successful outcomes and business activities.
- Actively participated in team meetings, offering insightful suggestions that led to innovative strategies for customer's cosmetology needs.
- Prepared comprehensive reports detailing progress and compliance to program curriculum.
- Educated customers on products to maximize benefits.
- Demonstrated thorough knowledge of all salon products and services.
- Developed loyal following of clients by providing high-quality services.
Beauty Technician Intern
LeafGlow
01.2023 - 05.2023
- Cultivated a positive working atmosphere that encouraged teamwork among colleagues.
- Enhanced customer satisfaction by providing personalized beauty treatments and product recommendations.
- Collaborated with team members to optimize service offerings and stay current on industry trends.
- Assessed individual client skin types to customize facial treatments appropriately for maximum benefits without causing irritation or discomfort.
- Demonstrated flexibility by adapting services according to evolving client requirements or time constraints without compromising quality.
- Efficiently managed administrative tasks such as appointment booking, payment processing, and record maintenance.
- Increased client retention by delivering consistent, high-quality services and maintaining a clean and welcoming salon environment.
- Mastered various beauty techniques, allowing for diverse service offerings tailored to individual client needs.
- Provided exceptional customer service, addressing concerns promptly and effectively resolving issues as they arose.
- Continuously sought professional development opportunities to enhance skills and stay abreast of industry advancements.
- Ensured strict adherence to health and safety guidelines, protecting both clients and staff from potential hazards.
- Maintained accurate inventory records to ensure adequate supply levels for uninterrupted service provision.
- Recorded notes for future reference about customer preferences and services delivered.
Cosmetology Trainee
Ntha-Khaby Hair Studio
01.2021 - 06.2022
- Maintained a clean and organized salon workspace, upholding strict sanitation protocols for client safety.
- Promoted retail sales of high-quality beauty products through knowledgeable suggestions and demonstrations.
- Gained proficiency in using a wide range of tools such as curling irons, flat irons, and hairdryers to expertly style clients'' hair.
- Skillfully performed shampooing and conditioning services, creating a relaxing experience that promoted client satisfaction.
- Enhanced salon reputation by delivering consistently high-quality services that exceeded client expectations.
- Contributed to a positive salon environment through exceptional customer service and engaging conversation with clients.
- Assisted clients in achieving desired looks by providing personalized hair, makeup, and skincare services.
- Enhanced salon service offerings by staying current on industry trends and attending ongoing professional development courses.
- Provided exceptional assistance during color treatments, meticulously mixing formulas according to stylist instructions for accurate results.
- Contributed to overall business growth through effective cross-selling of additional services and products during appointments.
- Collaborated effectively with fellow team members to provide comprehensive care for each client''s unique beauty needs.
- Streamlined inventory management by monitoring stock levels and placing timely orders for essential supplies.
- Developed strong relationships with repeat clients, resulting in increased loyalty and consistent bookings.
Education
FET Certificate: Beauty And Nail Technology -
Motheo TVET College
Bloemfontein, South Africa 04.2001 -
Skills
Chemical peel administration
undefinedTimeline
Beauty Technician Intern
Aikoa Studio
06.2023 - 12.2023
Beauty Technician Intern
LeafGlow
01.2023 - 05.2023
Cosmetology Trainee
Ntha-Khaby Hair Studio
01.2021 - 06.2022
FET Certificate: Beauty And Nail Technology -
Motheo TVET College
04.2001 -
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