Reece Dan Connolly

• I had worked for this company previously.

• Responded to inquiries from client seeking information on ongoing job sites.
• Handled incoming insurance brokers and client requests for information.
• Input data into spreadsheets and databases was a daily task.
• Created the daily Purchase orders for the supplies required for the work teams at the various the different job sites.
• Coordinated and schedule appointments with clients for when building teams are available.

It was the same job as above.

• Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
• Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.