Rebekah Lasher
East London
Summary
Dynamic New Business Manager at Insurcall Financial Services, adept at driving team performance and achieving targets. Proven ability to develop client acquisition strategies and enhance operational efficiency. Self-motivated and skilled in compliance management, I excel in fostering strong relationships and delivering exceptional service, ensuring customer satisfaction and business growth.
Resourceful New Business Manager recognized for high productivity and efficiency in task completion. Specialize in strategic planning, market analysis, and client relationship management. Excel at communication, problem-solving, and adaptability, ensuring seamless integration of new business strategies with organizational goals. Skilled at navigating complex business landscapes to achieve sustained growth.
Overview
16
16
years of professional experience
1
1
Certification
Work History
New Business Manager/Internal BC
Insurcall financial services/Execumed
East London
07.2024 - Current
- Manage/Motivate/Service External reps
- Making sure they achieve their targets monthly
- Esuring that all New Business applications are submitted for issuing without requirements
- Should the reps achieve these targets,incentives are rewarded according to amounts discussed
- Assisted in training staff on best practices for client relationship management.
- Resolved customer complaints in a timely manner while maintaining professional standards at all times.
- Developed strategies to acquire new clients and grow existing accounts.
- Provided technical guidance regarding product features and usage instructions as needed.
- Assisted senior management with long-term strategic planning initiatives.
- Ensured compliance with relevant regulations when launching new products or services.
- Managed customer relationships through regular communication and feedback surveys.
- Developed training materials for staff members on how to effectively use the company's systems for maximum efficiency.
- Improved tools to enable better tracking and business analysis.
- Gained product knowledge to assist team members with structuring customer purchase, closing and delivery.
- Used variety of software packages to support sales functions.
- Addressed customer questions and concerns regarding products and services.
- Calculating commission and providing administrative excellence in sales assistance on a remote level as reps travel across the map to bring in new business
Senior Clerk: Field Broker Support: Branch Admin
Insurcall Financial Services T/A Execumed
East London
02.2011 - 07.2024
- Acquired ability to multitask independently and only report to management when needed of assistance in financial areas of new business
- Computer Literate in all areas using these daily
- Working in a busy office as well as fielding rep requests and client needs has strengthened my ability to learn and cope with all new opportunities granted within the workplace
- Ability to learn and work on new systems as well as building strong relationships with reps and co-workers
- Maintaining a level of compliant new business, captured and administrated and returning non-compliant work to reps for correction
- Training of new staff members employed by company as I have mastered all areas within my decade of service at the company
- Drafting wills for Capital Legacy
- Drawing Quotes and submitting life cover applications for Sanlam Affluent Market
- Reason for choosing to leave company is greatly based on ultimate space to grow is no longer offered.
Receptionist/Switchboard
Insurcall Financial Services T/A Execumed
East London
02.2011 - 06.2013
- Started as Receptionist/switchboard in charge of Qlinks, history checks / telephonic agent assistance / new business policy checks, filing, ordering stationery
- Vehicle Administration
- Provide monthly vehicle reports, manage a tracking system, license vehicles.
- Process claims through insurance, keep a strict update of vehicle usage, tires used per vehicle, book kilometer services, compile a monthly updated filing system for Vehicle Administration.
Cashier/Receptionist/Invoice Filing Clerk
DNA Timbers
08.2010 - 12.2010
- Process sales transactions, calculate the cost of products or services, accept payments, calculate and return change when required, maintain adequate change denominations, answer customer questions, reconcile cash drawers and sales receipts, report issues with equipment, filing of invoices.
Cashier/Cosmetics Consultant
Foschini-Centurion
Pretoria
03.2010 - 07.2010
- Work under pressure in a busy store, assist customers with complaints, manning counter systems, money handling, faxing and filing, daily cash ups, file organizing.
Education
Senior Certificate - English, Afrikaans, Maths Literacy, Business Economics, Tourism
Alphendale High School
East LondonSkills
- Able to work independently
- Self-motivated
- Determined
Certification
- National Senior Certificate-Grade 12/Bachelor Pass
- Certificate of Administrative Excellence/Sanlam sky
- Certifictate of Top Administrative excellence/Old Mutual
- EXECUMED long service Award/15 years of impeccable service delivery
Driving License
02/9107230069084, B, 12/05/18, 11/05/21
References
- Roy Sharrock, Director, 0825549798, 043 701 5305
- Erica Niepage, Administration Head, 0828201592, 043 701 5303
- Megan Sharrock, Old Mutual Broker Franchise Manager, 0825751768
- Pannie Coetzer,Manager,Capital Legacy-0671171701
Ethnicity
Coloured
Personal Information
- ID Number: 9107230069084
- Gender: Female
Languages
English
First Language
Afrikaans
Elementary
A2
Xhosa
Elementary
A2
Timeline
New Business Manager/Internal BC
Insurcall financial services/Execumed
07.2024 - Current
Senior Clerk: Field Broker Support: Branch Admin
Insurcall Financial Services T/A Execumed
02.2011 - 07.2024
Receptionist/Switchboard
Insurcall Financial Services T/A Execumed
02.2011 - 06.2013
Cashier/Receptionist/Invoice Filing Clerk
DNA Timbers
08.2010 - 12.2010
Cashier/Cosmetics Consultant
Foschini-Centurion
03.2010 - 07.2010
Senior Certificate - English, Afrikaans, Maths Literacy, Business Economics, Tourism
Alphendale High School