REBECCA PADAYACHEE
Hillary,South Africa
Summary
Highly skilled professional with exceptional organisational and planning capabilities, analytical thinking, and problem-solving expertise. Demonstrates critical and strategic thinking, effective communication, and coaching abilities. Proficient in training and mentoring, with a strong understanding of ISO 9001 standards and audit competency. Adept at ensuring industry awareness and regulatory compliance, process validation methods, and maintaining a focus on continuous improvement while upholding ethical standards.
Driven and goal-focused professional with proven track record in leadership and team collaboration. Demonstrates strong communication and organisational skills, along with strategic mindset. Ready to bring innovative solutions and foster growth in your organisation.
Offering strong leadership, communication, and problem-solving abilities. Knowledgeable about team collaboration, project management, and customer relations. Ready to use and develop organisational, strategic planning, and interpersonal skills in [Desired Position] role.
Overview
23
23
years of professional experience
6064
6064
years of post-secondary education
Work history
Client Liaison Manager/Quality Control Officer
Soilco Materials Investigations (PTY) LTD
Durban
01.2024 - 04.2025
- Lead performance and contract compliance reviews for state commissions and utility projects
- Manage client relations, setting expectations, driving change, and ensuring client satisfaction
- Oversee data gathering and technical support for internal and external stakeholders
- Analyze data and develop actionable solutions to meet client goals
- Develop work plans and coordinate project team efforts
- Conduct quality assurance processes in line with ISO 17025 standards
- Apply construction materials testing standards: SANAS, SABS, Sabita
- Manage Non-Conformance Reporting (NCR)
- Operate testing equipment (slump cones, compaction testers, etc.)
- Maintain documentation and utilize QC reporting tools
- Contribute to strategic planning, employee training, and compliance committees
- Support executive leadership and assist with meeting organizational KPIs
- Delegated tasks efficiently to maximise productivity.
- Piloted change management initiatives successfully improving organisational adaptability.
- Facilitated staff training, resulting in better customer service.
- Coordinated cross-departmental collaboration for improved workflow.
- Streamlined production processes, yielding higher quality outputs.
Client Liaison Officer
Soilco Materials Investigations (PTY) LTD
Durban
01.2006 - 01.2012
- Prepared and distributed detailed reports (monthly, quarterly, annually)
- Documented and submitted client meeting reports for management review
- Assisted various departments with client information and document requests
- Trained and evaluated new and existing staff
- Audited client accounts and processed submission/closure applications
- Recommended and implemented process improvements
- Scheduled and facilitated regular client meetings
- Tracked and resolved client issues to ensure satisfaction
Data Capturer
Soilco Materials Investigations (PTY) LTD
Durban
01.2002 - 01.2006
- Entered data from test results and compiled final reports
- Maintained accurate client data records
- Ensured deadlines were met for report submissions
- Managed filing systems and followed up on purchase orders
Education
BCom - Human Resource Management
UNISA
Durban /2012 - 01.2019
Diploma of Higher Education - Project Management and Administration
Varsity College
Durban /2021 - 01.2021
Management of Customer Service - undefined
BOTI
TEFL Certification - undefined
Laboratory Systems Certification - Quality Assurance
SANAS
/2023 - 01.2023
Internal Auditing Certification - undefined
SANAS
Skills
- Exceptional organizational and planning capabilities
- Analytical thinking and problem-solving
- Critical and strategic thinking
- Effective communication and coaching
- Training and mentoring capabilities
- Iso 9001 familiarity and Audit competency
- Health and Safety Compliance
- Industry awareness and Regulatory compliance
- Process validation methods
- Focus on continuous improvement
- Technical proficiency
- Ethical standards and conduct
- Effective delegating
Timeline
Client Liaison Manager/Quality Control Officer
Soilco Materials Investigations (PTY) LTD
01.2024 - 04.2025
Client Liaison Officer
Soilco Materials Investigations (PTY) LTD
01.2006 - 01.2012
Data Capturer
Soilco Materials Investigations (PTY) LTD
01.2002 - 01.2006
Management of Customer Service - undefined
BOTI
TEFL Certification - undefined
Internal Auditing Certification - undefined
SANAS
BCom - Human Resource Management
UNISA
/2012 - 01.2019
Diploma of Higher Education - Project Management and Administration
Varsity College
/2021 - 01.2021
Laboratory Systems Certification - Quality Assurance
SANAS
/2023 - 01.2023
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