Rebecca Ntombela
Receceptionist
8773 Karonga Street Windwill Park Ext21 Boksburg,GP
Summary
Dedicated to offering exceptional assistance to team members and clients. Personable and energetic Receptionist committed to delivering excellence in all facets of customer service and administrative support. Offers honed competencies in data-entry, database management and scheduling.
Overview
1
1
year of post-secondary education
4
4
years of professional experience
Work History
Receptionist
Indaba Hotel Spa and Conference Center
fourways, Gauteng
09.2018 - Current
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Entered customer data using Opera software and updated information whenever patrons changed rooms.
- Updated customer accounts with add-on room charges, including minibar use and room service bills.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Swiftly responded to room requests and other inquiries made via establishment website, email or phone.
- Used Opera software to process reservations, check-ins and check-outs.
Receptionist
Mowana spa
Randburg, Gauteng
10.2017 - 04.2018
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Kept reception area clean and neat to give visitors positive first impression.
- Scheduled and confirmed appointments and meetings for Spa sessions
- Collected, sorted, distributed and sent mail and packages.
- Kept records in Hotsoft software to maintain data by entering and updating information.
- Showed clients when coming where their spa sessions will be held
- Acceptance of payments for treatments
Call Center Agent
Van Der Venter (VVM)
Randburg, Gauteng
08.2015 - 10.2016
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Maintained user account data by initiating account access and establishing in database.
- Collecting dept from clients by making arrangements of payment from default clients.
Education
High School Diploma -
Cosmo City Secondary School (20
Cosmo City 01.2011 - 11.2011
Skills
Customer and client relations
undefinedReferences
Contact person : Lesley Maduna
Position : Assistant Front Office Manager at Indaba Hotel Spa and Conference Center
Contact number : 011 840 6670 / 082 489 4915
Contact Person : Ginny Maboko
Position : Floor manager at Mowana Spa
Contact number : 011 840 6625 / 079 607 25 39
Contact person : Tawanda Matandirotya
Position : Facilitator at VVM
Contact number : 011 329 8500 / 073 130 89 13
Timeline
Receptionist
Indaba Hotel Spa and Conference Center
09.2018 - Current
Receptionist
Mowana spa
10.2017 - 04.2018
Call Center Agent
Van Der Venter (VVM)
08.2015 - 10.2016
High School Diploma -
Cosmo City Secondary School (20
01.2011 - 11.2011
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