REBECCA MOLOI
STORE MANAGER
Heidelberg
Summary
Dynamic Store Manager with a proven track record at Mugg and Bean, excelling in customer service management and team development. Enhanced employee performance through effective training and mentorship, fostering a collaborative environment. Skilled in cash management and operations, consistently improving customer satisfaction and store efficiency.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
4
4
years of professional experience
Work History
STORE MANAGER
MUGG AND BEAN
08.2025 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Crew Trainer
McDonald's
01.2022 - 04.2025
- Mentored junior employees to improve performance, food safety, and customer service.
- Trained other employees in customer service, food safety, and performance requirements.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
Education
High School Diploma -
KGORO YA THUTO
Heidelberg, South Africa 04.2001 -
Skills
Customer service management
Employee training
Store merchandising
Team development
Team building
Store operations
Shift scheduling
Operations management
Problem-solving
Staff management
Friendly and positive
Cash management
POS systems
Team leadership
Store opening and closing
Timeline
STORE MANAGER
MUGG AND BEAN
08.2025 - Current
Crew Trainer
McDonald's
01.2022 - 04.2025
High School Diploma -
KGORO YA THUTO
04.2001 -