REBECCA MOLOI
Heidelberg
Summary
Dynamic Store Manager with a proven track record at Mugg and Bean, excelling in customer service management and team development. Enhanced employee performance through effective training and mentorship, fostering a collaborative environment. Skilled in cash management and operations, consistently improving customer satisfaction and store efficiency.
Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
4
4
years of professional experience
Work History
STORE MANAGER
MUGG AND BEAN
08.2025 - 04.2026
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Crew Trainer
McDonald's
01.2022 - 04.2025
- Mentored junior employees to improve performance, food safety, and customer service.
- Trained other employees in customer service, food safety, and performance requirements.
- Facilitated open communication between crew members, promoting teamwork and collaboration.
- Set positive example for team members by providing high-quality, efficient service.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
- Supported crew members in their professional development by identifying opportunities for advancement and providing guidance on necessary steps to achieve career goals.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Assisted in the development of standard operating procedures, ensuring consistency across all tasks performed by the crew.
- Organized cross-training initiatives to promote versatility among team members and enhance overall productivity levels.
Education
High School Diploma -
KGORO YA THUTO
Heidelberg, South Africa12-2010
Skills
Store opening and closing
Team leadership
POS systems
Cash management
Friendly and positive
Operations management
Shift scheduling
Store operation
Store merchandising
Employee training
Customer service management
Timeline
STORE MANAGER
MUGG AND BEAN
08.2025 - 04.2026
Crew Trainer
McDonald's
01.2022 - 04.2025
High School Diploma -
KGORO YA THUTO