Albina Rebecca Masingwaneng Molefi
Data Co-Ordinator
Johannesburg
Summary
Skilled in problem-solving and adaptability, consistently exceed expectations, driving positive outcomes and operational excellence. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines. Hardworking Data Transcriber known for fast typing skills and exceptional focus. Adept at completing projects with minimal supervision. Offering exceptional communication and interpersonal skills.
Overview
1824
1824
years of professional experience
Work History
Data Co-Ordinator and Supervisor
Reed Exhibitions
Johannesburg
03.202 - Current
- Provided training sessions for staff members on best practices in data handling, entry, and analysis techniques.
- Conducted thorough audits on existing databases to identify errors, inconsistencies, or areas needing improvement.
- Maintained an up-to-date knowledge base on emerging trends within the field of Data Coordination; applied new approaches as appropriate.
- Building database and making sure all exhibitors and client's information is clear.
Secretary
Khanya Community Development
Johannesburg
09.2020 - 12.2022
- Maintained daily report documents, memos and invoices.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Scheduled appointments and conducted follow-up calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Contributed to positive work environment by providing support to colleagues when needed in various tasks or projects.
- Maintained electronic filing systems and categorized documents.
Telesales and Customer Service Consultant
Lifestyle Financial Services
Johannesburg
08.2013 - 08.2017
- Utilized CRM software to accurately track customer interactions, enabling quick access to relevant information during future calls.
- Documented customer calls in full to minimize confusion in future calls and facilitate complete resolutions to individual issues.
- Handled high call volumes while maintaining courteous and professional demeanor.
- Increased client retention through exceptional service and timely solutions to issues.
- Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Streamlined processes for quicker problem resolution, resulting in increased customer satisfaction rates.
- Troubleshot customer service issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
Education
No Degree - Grade 12
Mokgome Senior Secondary School
Meadowlands 01.2024 - 12.2001
Skills
Advanced Excel
Timeline
No Degree - Grade 12
Mokgome Senior Secondary School
01.2024 - 12.2001
Secretary
Khanya Community Development
09.2020 - 12.2022
Telesales and Customer Service Consultant
Lifestyle Financial Services
08.2013 - 08.2017
Data Co-Ordinator and Supervisor
Reed Exhibitions
03.202 - Current
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