Rebecca Jaftha
Learning And Development Consultant
Cape Town
Summary
Experienced in delivering world-class training to staff at all levels by designing, planning and implementing quality courses. Knowledgeable about gathering requirements, preparing materials and assessing course success. Gifted in oral and written communication and key decision making.
Overview
18
18
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
Work History
Learning and Development Consultant
The Foschini Group (TFG)
Cape Town
10.2022 - Current
- Design course materials such as, Learner Guides, Facilitator Guides and Job Aids.
- Induct new hires to perform as sales agents and customer services agents.
- Initiate and built leadership and employee development programmes.
- Develop surveys to identify training needs for leaders.
- Consult and negotiated with managers to determine desired learning outcomes.
- Meet organizational objectives, strengthened teams and increased individual employee productivity by designing customized training courses.
- Evaluate and recommended improvements to current programmes.
- Communicate all learning and performance objectives, schedules, and training assessments to management.
Learning Consultant
Capitec Bank
Cape Town
02.2018 - 09.2022
- Facilitated to a large group of new employee.
- Facilitated virtual, in-person and blended learning sessions.
- Created and oversaw training program for Operations
- Designed web-base self-directed learning material
- Assessed learners' needs to determine appropriate level of required support.
- Worked closely with Media designers to prepare online materials, content, and tools to facilitate training nationally.
- Delivered top-quality training documentation, manuals and tools addressing needs of specific specialist groups.
- Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
- Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning platforms.
- Developed workforce training programs to improve organizational efficiency.
- Created curricula, research topics and conceptualized course format, subject matter and presentation.
- Collected and recorded data on learner progress during distance learning to determine next steps for learners.
- Offered feedback to delegates and managers to effectively address learners' needs
- Supported interaction between learners during group work activities using guided conversation.
Learning Designer
Capitec Bank
Cape Town
11.2014 - 01.2018
- Designed interactive learning experiences to drive user engagement.
- Colloborated with Media designers to prepare online materials, content, and tools to facilitate training nationally.
- Developed new product learning to improve efficiency and productivity.
- Collaborated with managers to address learning gabs and increase productivity.
- Coordinated and created solutions in collaboration with other departments to comply with industry regulations changes.
- Developed and maintained comprehensive library of design assets for easy access and reuse.
- Conducted analysis to identify customer needs and preferences for customer-centric designs.
Technical Trainer
Allan Gray Investment Services
Cape Town
07.2008 - 12.2013
- Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
- Training Investment Product information to new hires.
- Developed and implemented successful onboarding program.
- Collaborated with managers to identify key areas necessitating training based on new product information and/or compliance and legislation changes.
- Updated training coursework and requirements according to changes.
Customer Services Consultant
Allan Gray Investment Services
Cape Town
01.2006 - 06.2007
- Responded to customer requests for products, services, and company information.
- Troubleshot customer service issues with, eliminating the impossible quickly and focused on implementing relevant, actionable solutions.
- Multitasked effectively to simultaneously handle online chats and telephone customers' needs.
- Actively listened to customers, handled concerns quickly and escalated major issues to Team leader.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Exceeded performance targets consistently by maintaining strong customer services skills and calm in stressful situations.
- Communicated with management about trends in customer calls to help team efficiency and success.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to internal and external customers.
Education
Bcom Industrial And Organizational Psychology - Psychology
UNISA
South Africa 01.2021 - Current
ND: ODETDP - Education, Training, Development And Programmes
OMNI HR
01.2017 - 12.2018
Diploma in HR Management And Training -
Varsity College
01.2008 - 12.2008
Skills
Course development
ADDIE expertise
Adult learning theories
Training solutions development
Small and Large Group Instruction
Staff development plans
Process evaluation and enhancement
New hire on-boarding
Curriculum Development
Leadership training
Knowledgeable in Storyline, Canvas, Vyond
Presentation Development
Affiliations
Old Apostolic church - Treasurer for the Burial Fund
Certification
Articulate Storyline (Working with Storyline Blocks)
Timeline
Articulate Storyline (Working with Storyline Blocks)
01-2023
Learning and Development Consultant
The Foschini Group (TFG)
10.2022 - Current
Bcom Industrial And Organizational Psychology - Psychology
UNISA
01.2021 - Current
Learning Consultant
Capitec Bank
02.2018 - 09.2022
Design Thinking Academy
06-2017
ND: ODETDP - Education, Training, Development And Programmes
OMNI HR
01.2017 - 12.2018
Learning Designer
Capitec Bank
11.2014 - 01.2018
Technical Trainer
Allan Gray Investment Services
07.2008 - 12.2013
Diploma in HR Management And Training -
Varsity College
01.2008 - 12.2008
Customer Services Consultant
Allan Gray Investment Services
01.2006 - 06.2007