Reatile Khalata
27 Boulevard Street, Protea Glen,Ext 2
Summary
Customer Service Consultant delivering exceptional support through effective communication. Resolves player queries efficiently, enhancing customer satisfaction. Assists with technical troubleshooting and registration processes to optimise user experience.
Overview
11
11
years of professional experience
Work History
Customer Service consultant
Sizekhaya Rivonia Sandton
06.2026 - Current
- Provided timely, accurate information to customer queries.
- Resolved customer issues using effective problem-solving techniques, enhancing customer satisfaction.
- Assisting players with winning numbers, banking queries
- Assisting players with registration to our Lotto website.
- Handling Retailers and Players queries
- Inbound ad Outbound calls
- Diagnosed and resolved technical issues for retailers, minimising downtime and ensuring seamless operations.
- Assisting FMO's with technical issues, binding, unbinding Terminal
- Tracking Retailers consumable orders
Debtors Collector
Boston City Campus
01.2024 - 10.2024
- Negotiated payment arrangements with debtors, managing inbound and outbound calls to facilitate repayment.
- Identified customers with outstanding debts and contacted them to gather information on payments, encouraging timely repayment.
- Handled customer questions and queries while creating effective debt collection courses of action.
Administration Assistant/Receptionist
Boston Media House College
01.2020 - 12.2023
- Produced reports and recorded meeting minutes while handling inbound and outbound calls.
- Managed document retrieval and filing to streamline office operations., Arrange boardroom for meetings.
- Knowledge of Administrative procedure relating to an office, Data Capturing
Customer Service consultant
Country Road Clothing/Woolworths
01.2016 - 12.2019
- Operated cash register efficiently during peak periods, ensuring fast and accurate transactions., Processing transactions, Product knowledge of your stock.
- Processing transactions, Product knowledge of your stock.
- Maintained clean and organised work station and sales floor, optimising product displays for customer engagement.
- Receiving and Counting deliveries or stock, meeting the customers needs on a daily base
Education
Secondary Education / High School - English, Sesotho, Life Sciences, Mathematical Literacy, Geography
Phafogang Secondary School
01-2012
Skills
- CCS System
- ERO System
- Microsoft Excel
- Microsoft Word
REFERENCES
- Lance Noah, Line Manager, 0769110768, Lance-lancelyn.noah@sizekhaya.co.za
- Ignatious Molefi, Line Manager, 0794553910, tshepangmolefi01@outlook.com
- Nthabeleng Ngaki, Supervisor, 0625916353, Ncumisa Ngaki@gmail.com
Personal Information
- ID Number: 9111031124080
- Criminal Record: No
Timeline
Customer Service consultant
Sizekhaya Rivonia Sandton
06.2026 - Current
Debtors Collector
Boston City Campus
01.2024 - 10.2024
Administration Assistant/Receptionist
Boston Media House College
01.2020 - 12.2023
Customer Service consultant
Country Road Clothing/Woolworths
01.2016 - 12.2019
Secondary Education / High School - English, Sesotho, Life Sciences, Mathematical Literacy, Geography
Phafogang Secondary School