Intern
- Analyzed problems and worked with teams to develop solutions.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Prepared project presentations and reports to assist senior staff.
- Helped streamline client onboarding processes, leading to smoother client experience.
- Developed organizational skills through managing multiple tasks simultaneously while adhering to strict deadlines.
- Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.
- Explored new technologies and approaches to streamline processes.
- Conducted detailed asset data capture and validation, recording serial numbers and models for decommissioned laptops into a centralized spreadsheet, ensuring 100% accuracy for inventory management.
- Managed 60+ service tickets in the WPP system, applying structured troubleshooting to resolve software, hardware, and access-related issues.
- Independently onboarded new employees by configuring laptops, installing software, and setting up user accounts (Okta, Microsoft 365).
- Supported the office relocation project through IT asset labeling, packing, and setup, demonstrating adaptability and attention to detail in a project-based environment.
- Gained exposure to device management platforms (Microsoft Intune, Kandji) and identity management systems (Okta).
