REARABETSWE CAROL MOLELLE
New Jerusalem Park
Overview
17
17
years of professional experience
4
4
Languages
Work History
Store Manager
EAGLE CLOTHING
02.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
Store Manager
Power fashion
08.2021 - 08.2022
- Promote sales.
- Manage stock, and control expenses to meet business target.
- The main purpose of this position is to maximize the sales/turnover of the store and control stock losses.
- Manage the administration of the store and effectively manage the staff.
- Achieve and/or exceed the required targets that are set out for the store.
- Use store resources effectively to maintain the productivity of the store.
- Encompass a thorough knowledge of stock and management of policies and procedures.
- Act as the custodian of all compony policies and procedures to ensure standards are met.
- Assume accountability for the management and the training of all staff.
- Maintaining the company culture by treating staff in a respectful and professional manner.
- Ensure all interaction with customers results in an above average customer service level.
- Monitor the cleanliness and hygiene store and staff accordingly to ensure that it adheres to the relevant laws and company standards.
- People Management
- Encourage, implement and reinforce the groups values leadership principles
- Ensure an open motivated and harmonious work environment inthe work place.
- Manage performance of self and all direct reports.
- Ensure that coaching and mentoring on staff performance.
Store Manager
Footgear
11.2019 - 08.2020
- Conduct weekly analysis and interpretation off all stock management reports to manage the stores performance.
- People Management
- Encourage, implement and reinforce the groups values leadership principles
- Ensure an open motivated and harmonious work environment inthe work place.
- Manage performance of self and all direct reports.
- Ensure that coaching and mentoring on staff performance.
- Financial Management
- Analyse budgets and projections
- Put a plan in place by achieving and exceeding budgets.
- Analysis of the P&L and ensuring all contracted expenses are in line with budgets.
Store Manager
EDCON Edgar's Active
10.2018 - 10.2019
- Achieve growth and hit sales targets by successfully managing, mentoring, and leading staff.
- Enforcing and implementing professional customer service to give customer a great shopping experience.
- Develop, motivate and inspire respective teams in an ENTHUSIASTIC manner.
- Maintains store staff job results by recruiting, coaching, counselling, and disciplining employees; planning, monitoring, and appraising job results
- Ensure continuous training and development of all staff, and consistently carrying out training.
- Scheduling and assigning employees and following up on work results
- Handle customer complaints in a calm and professional manner
- Managing and controlling all daily store operations to maximize sales turnover whilst keeping stores expenses within allocated budgets and stock management.
- Managing and controlling all daily store operations including stores expenses within allocated budgets and stock management to maximise sales turnover.
- Minimise all controllable expenses and costs.
- Protect company assets and minimise all shrinkage, damages and theft.
- Executing of physical plans/ actions to achieve desired sales results and sales turnover, including motivating staff to do so.
- Retain records of all stock and financial transactions.
- Conduct floor walks daily and initiate warehouse and/or overstock replenishments and face-ups.
- Implement, monitor and enforce all SOP's.
- Maintaining company merchandise and housekeeping standards.
- Coordinate and manage all key service providers in line with company expectations including guarding, security, cleaning.
- Enforce effective and efficient implementation of all sales promotions
- Identify marketing opportunities and communicate to all relevant parties
- Ensure promotions are executed timeously and execution is planned in advance.
Store Assistant Manager
Edcon Jet
05.2017 - 10.2018
- Store float control
- Manage credit and financial services
- Manage store controllable expenses
- Manage back office and cash office
- Petty cash'
- Housing and safe keeping of documents
- Frauds and disputes
- Store financial Reports
- Safe checks
- Ensure that all employees adhere to all SOP.
- Ensure all cashiers follow all Cash handling process.
Acting Credit Manager
Edgar's Goldfields plaza
08.2016 - 04.2017
- Teamwork and Self-Managemen
- Manage financial claims
- Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning and prioritising, and self- development.
- Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
- Support and drive the New business core values.(new accounts)
- Manage colleagues and clients expectations and communicate appropriately.
- Demonstrate willingness to help others and go the extra mile to meet team targets and objectives.
- New business training and development utilising available training opportunities.
- Participate in, and drive regular performance appraisals and ensure that own targets and goals are clear and achievable.
- Ensuring all KPI'S are executed
- Accuracy of credit management
- Claim resolution/processing
- Customer queries are attended and resolved.
- Ensure fruad and disputes are handled, followed up and resolved daily.
Stockroom Admin controller
Edgar's
08.2016 - 08.2016
- Receiving stock
- Stock control
- Administration of all stock
- Handling all stock issues
- Administration of IBT
- Consolidation of negative stock and odds and damages
Beauty consultant
Edgar's
01.2014 - 01.2016
- Selling and promoting stock
- Make overs
- Replenishing the department
Credit associate
Edgar's
01.2010 - 01.2014
- Assisting customers with account queries
- Fashion jetliner
- Stop and replacement of cards
- Processing customers financial claim ie: retrenchment , account protection and funeral claims.
Canvasser
Edgar's
10.2009 - 10.2010
- Recruiting new business
- Selling financial service
- Ensuring monthly targets are achieved.
Student worker
University of South Africa
01.2009 - 05.2009
- Filling
- Faxing and emailing
- Answering telephone
- Registrations
Education
Human Resource Management N6 - Human Resources Management
Welkom Tvet College
WELKOM 04.2001 -
Human resources mangement - undefined
Welkom Tvet
01.2014
Human Resource Mangement - undefined
Welkom Tvet
01.2014
Access program - undefined
University of South Africa
01.2009
Matric - undefined
Welkom High School
01.2007
References
- Martinus, Lourense, Store Manager, +27826291568, Edgar's
- Lerato, mohlakoana, Area Manager, +27783114082, Power fashion & Edgar's Active
- Moratehi, Nhlapho, Store Manager, +27 73 765 9825, Jet
- Gabriel, Moche, Regional Manager, 0823919149, Footgear
- Tiisetso, Maya, Store Manage5, 0682243953, Jumbo
- Puseletso, Tsubane, Risk manager, +27731296618, Edcon
Awards
Good shrinkage results which were below company benchmark.
Timeline
Store Manager
EAGLE CLOTHING
02.2024 - Current
Store Manager
Power fashion
08.2021 - 08.2022
Store Manager
Footgear
11.2019 - 08.2020
Store Manager
EDCON Edgar's Active
10.2018 - 10.2019
Store Assistant Manager
Edcon Jet
05.2017 - 10.2018
Acting Credit Manager
Edgar's Goldfields plaza
08.2016 - 04.2017
Stockroom Admin controller
Edgar's
08.2016 - 08.2016
Beauty consultant
Edgar's
01.2014 - 01.2016
Credit associate
Edgar's
01.2010 - 01.2014
Canvasser
Edgar's
10.2009 - 10.2010
Student worker
University of South Africa
01.2009 - 05.2009
Human Resource Management N6 - Human Resources Management
Welkom Tvet College
04.2001 -
Human resources mangement - undefined
Welkom Tvet
Human Resource Mangement - undefined
Welkom Tvet
Access program - undefined
University of South Africa
Matric - undefined
Welkom High School
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