Rearabetswe Karabo Makhoa

• Company Overview: Showmax and DSTV agent
• Identify and assess customers’ needs to achieve satisfaction
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid, and complete information by using the right methods/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines, and policies
• Upsell on Showmax and DSTV products to achieve a good customer experience

Promoted to Social Media Coordinator & 2IC for the Social Department

• Assisted in improving the Social Media presence of Showmax online through Digital platforms such as Facebook, Instagram, and X
• Helped create and execute digital marketing strategies to inform, advertise, and attract the public to the new Shows we have
• Assisted in Handling social media accounts, monitoring comments and interact with the Social Media Community
• Assisted in Upselling our Parent Company DSTV in the aims of growing the organization and achieving good customer service
• Assisted with Daily TL duties such as the administration of Payroll, Shrinkage and the issuing of OT should a shrinkage occurred on a particular day
• Assisted with managing the team on floor
• 2024 Top Social Media Agent for Showmax
• Showmax and DSTV agent

• Setup and maintain POS (point of sale) machines and sync with bank accounts
• Solving customer complaints and handling customer inquiries
• Marketing and sales efforts to attract new customers or retain existing ones
• Completing daily, weekly, and monthly maintenance on car wash, drier, vacuums, water softeners, filters, and screens
• Manage staff and delegate responsibility as needed
• Maintain excellent customer service standards
• Minimize company losses and damage claims while controlling costs
• Identify and resolve customer complaints
• Maintain vendor relations and build new client relations
• Oversee daily business operations
• Complete all administrative tasks in an organized, timely manner