Writing music
Realeboga Kgosi
Front Desk Consultant
Virginia
Summary
Dynamic sales professional with a proven track record at Truworths, excelling in lead generation and client relations. Successfully expanded the customer base and increased sales revenue by targeting high-potential accounts. Adept at enhancing customer satisfaction through tailored solutions and exceptional service, while effectively managing time and processes.
Overview
4
4
Languages
3
3
Certifications
2019
2019
years of professional experience
Work History
Sales Representative
Truworths, Elements Department
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
Front Desk Consultant
Truworths
03.2017 - 10.2018
- Enhanced efficiency of check-in and check-out procedures to elevate guest satisfaction.
- Handled high-volume phone lines with professionalism, promptly directing calls and messages to appropriate personnel or departments.
- Contributed to sales efforts by upselling rooms or offering additional services when appropriate opportunities arose.
- Improved efficiency by multitasking during peak hours while maintaining a friendly demeanor under pressure.
- Enhanced customer satisfaction by efficiently managing front desk operations and addressing guest concerns promptly.
- Proactively addressed potential problems before they escalated by closely monitoring daily operations at the front desk area.
- Effectively communicated with maintenance staff regarding any necessary repairs or facility issues that impacted guest stays.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Answered multi-line phone system and enthusiastically greeted callers.
- Answered customer telephone calls promptly and appropriately handled needs.
- Maintained clean and organized front desk areas to uphold polished company image.
- Monitored staff performance and provided feedback and guidance.
- Implemented marketing and promotional initiatives to increase occupancy.
Education
Skills Certificate -
Creative Arts College
Richards Bay, KZNSkills
Sales development
Lead generation
Product knowledge
Needs assessment
Customer service
Client relations
Relationship building
Process enhancement
Time management
Accomplishments
Classical Ballet - Ceccetti Societ Faculty
Test One (2002) - Honours
Grade One (2003) - Honours
Grade Two (2004) - Highly Commended
Grade Three (2005) - Honours
Certification
New Recruits Workbook
Interests
Listening to music
Sketching
Singing
Dancing
Classical Ballet
I am a classically trained Ballet Dancer who is passionate about expression myself through dancing.
Timeline
New Recruits Workbook
10-2017
Service Desk Workbook
10-2017
Customer Service Workbook
10-2017
Front Desk Consultant
Truworths
03.2017 - 10.2018
Sales Representative
Truworths, Elements Department
Skills Certificate -
Creative Arts College