REAGAN RICKO VAN WYK
Edenpark
Summary
Results-driven Debt Review Agent and Credit Controller with a strong background in debt collection, customer service, and compliance. Expertise in negotiating settlements and managing high-risk accounts, consistently achieving favorable outcomes while maintaining strong client relationships. Exceptional communication skills and a dedication to professionally resolving client issues ensure a positive experience for all stakeholders. Eager to leverage creativity, innovation, and business acumen in a challenging role that drives exceptional results.
Overview
2026
2026
years of professional experience
Work History
Early Stage Position & Credit Control
Nedbank Personal Loans
10.2009 - 05.2011
- Collected payments on personal loans
- Negotiated payment agreements with clients
- Conducted tracing activities to locate clients
- Captured and updated client data
- Managed accounts with varying payment statuses
- Sold debit orders to clients
- Educated clients on payment options and consequences of non-payment
- Achieved daily target of 135 accounts
- Managed Auto loans, Unsecured Micro loans, Secured Micro loans, and Premier loans
- Utilized Pegasus, Banking Platform, Nedcore Terminal Emulator, and NAS
Debt Review Agent & Credit Controller
First National Bank Credit Card's
12.2013 - Current
- Conducted debt collection activities, including phone calls and negotiations with delinquent accounts
- Managed debt settlement proposals and counter-proposals
- Resolved customer complaints and issues in a timely and professional manner
- Coordinated and managed debt collection cases, including notices, court orders, and attorney queries
- Ensured compliance with relevant regulations and laws
- Managed payment processing for debt settlements, including attorney and vendor payments
- Ensured accurate and timely payment posting
Premium and Private Wealth Sales Consultant
First National Bank Sales and Service's Contact Centre
- Upgraded customers to new sub-products
- Managed limit increase requests for clients
- Cross-sold Cheque account benefits and features
Collections Advisor
First National Bank Home Loans Collections Department
- Managed internal processes and liaised with stakeholders (Sales, Credit, Litigation)
- Contacted clients regarding excesses/arrears and ensured timely payments
- Assessed and managed high-risk accounts, including relegation and restructuring
- Attended high-risk meetings and developed risk mitigation strategies
Education
NQF level 5 Certificate in Credit - Call Center Dynamics, Communication Skills, Listening Skills, Telephone Techniques, CV Compilation & Interviewing Skills
Cornerstone
03.2020
Grade 12 (Matric) - Afrikaans HG, English HG, Accounting SG, Mathematics SG, Business Economics SG
Eden Park Senior Secondary School
01.2007
Skills
- Debt Collection
- Customer Service
- Compliance
- Case management
- Settlement
- Basic Computer Skills
- Good written and verbal communication skills
- Deadline Driven
Languages
Afrikaans
English
Personal Information
- Date of Birth: 12/13/89
- Gender: Male
- Nationality: South African
- Marital Status: Married
Driver Licenses
Code 08, South Africa
Certification
NQF Level 5 Risk Management
Timeline
Debt Review Agent & Credit Controller
First National Bank Credit Card's
12.2013 - Current
Early Stage Position & Credit Control
Nedbank Personal Loans
10.2009 - 05.2011
Grade 12 (Matric) - Afrikaans HG, English HG, Accounting SG, Mathematics SG, Business Economics SG
Eden Park Senior Secondary School
Premium and Private Wealth Sales Consultant
First National Bank Sales and Service's Contact Centre
Collections Advisor
First National Bank Home Loans Collections Department
NQF level 5 Certificate in Credit - Call Center Dynamics, Communication Skills, Listening Skills, Telephone Techniques, CV Compilation & Interviewing Skills
Cornerstone