Reagan Hannie
Hospitality
Cape Town
Summary
I am a Friendly and reliable Person offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. I work with excellence, honesty and integrity. i love travelling and meeting new people, learning different cultures and experiencing new things.
I believe I can be a great asset to company if you will have me.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Cashier Assistant
PME (Premier Marketing Educational)
Cape Town
02.2022 - Current
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Retrieved and disinfected customer shopping carts and baskets, organizing near store's front entrance for client use.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
Buffet Server Team Leader
Cape Epic 2022 (Green Caterers and Events)
Cape Town
03.2022 - 04.2022
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved guest comfort and satisfaction through personalized service and support.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
Waiter
Whines2Whales (Green Caterers and Events)
Cape Town
11.2021 - 12.2021
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waiter
Mosadie Gives Back
Cape Town
06.2019 - 11.2019
- Inspected dishes and utensils for cleanliness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Cashier
Education
High School Diploma -
Oval North
Cape Town, South Africa 01.2016 - 12.2019
Certificate - The ARTS
Creare Training Center
Bloemfontein, South Africa 01.2020 - 11.2021
Skills
Customer assistance
undefinedTimeline
Buffet Server Team Leader
Cape Epic 2022 (Green Caterers and Events)
03.2022 - 04.2022
Cashier Assistant
PME (Premier Marketing Educational)
02.2022 - Current
Waiter
Whines2Whales (Green Caterers and Events)
11.2021 - 12.2021
Certificate - The ARTS
Creare Training Center
01.2020 - 11.2021
Waiter
Mosadie Gives Back
06.2019 - 11.2019
High School Diploma -
Oval North
01.2016 - 12.2019
Cashier
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