Reagan Hannie
Hospitality
Cape Town
Summary
I am a Friendly and reliable Person offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. I work with excellence, honesty and integrity. i love travelling and meeting new people, learning different cultures and experiencing new things.
I believe I can be a great asset to company if you will have me.
Overview
1
1
year of professional experience
6
6
years of post-secondary education
Work History
Cashier Assistant
PME (Premier Marketing Educational)
Cape Town
2022.02 - Current
- Removed trash, swept and mopped floors for professional appearance.
- Cleaned and sanitized cashier workstation and scanning area.
- Helped customers complete purchases, locate items and join reward programs.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Retrieved and disinfected customer shopping carts and baskets, organizing near store's front entrance for client use.
- Used POS system to enter orders, process payments and issue receipts.
- Performed cash, card and check transactions to complete customer purchases.
Buffet Server Team Leader
Cape Epic 2022 (Green Caterers and Events)
Cape Town
2022.03 - 2022.04
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Improved guest comfort and satisfaction through personalized service and support.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Successfully maintained clean, valid driver's license and access to reliable transportation.
- Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
- Prepared selection of coffees, fresh juices and other beverages for guest enjoyment.
- Stocked clean plates, glasses and utensils to foster sanitary environment and reduce risk.
- Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
- Replenished hot and cold food table and stocked beverage dispensers, plates and utensils and ice supply.
- Disposed of trash, wiped kitchen areas and mopped floors to meet health department sanitation inspection guidelines.
Waiter
Whines2Whales (Green Caterers and Events)
Cape Town
2021.11 - 2021.12
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
Waiter
Mosadie Gives Back
Cape Town
2019.06 - 2019.11
- Inspected dishes and utensils for cleanliness.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Cashier
Education
High School Diploma -
Oval North
Cape Town, South Africa 2016.01 - 2019.12
Certificate - The ARTS
Creare Training Center
Bloemfontein, South Africa 2020.01 - 2021.11
Skills
Customer assistance
Payment collection
Receipt and refund issuance
Order taking
Cleaning and sanitizing
Cash register operation
Time management skills
Coaching and mentoring
Basic math skills
Point of sale operation
Stocking and replenishing
Product knowledge
Customer Relations
Problem solving
Leadership
Multitasking
Enthusiastic
Reliable
Honest
Hardworking
Teachable
Timeline
Buffet Server Team Leader
Cape Epic 2022 (Green Caterers and Events)
2022.03 - 2022.04
Cashier Assistant
PME (Premier Marketing Educational)
2022.02 - Current
Waiter
Whines2Whales (Green Caterers and Events)
2021.11 - 2021.12
Certificate - The ARTS
Creare Training Center
2020.01 - 2021.11
Waiter
Mosadie Gives Back
2019.06 - 2019.11
High School Diploma -
Oval North
2016.01 - 2019.12