Reabetswe Eslyn Magoro
Ekurhuleni,South Africa
Summary
Dynamic professional with expertise in sales and customer service, demonstrating strong written communication and time-management prowess. Proven ability to lead teams effectively while leveraging product knowledge to drive results. Adept at problem-solving and active listening, ensuring outstanding customer experiences. Career goals include advancing leadership skills and expanding sales expertise within a progressive organisation.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work history
Customer service representative
Menzies Aviation
Kempton Park, South Africa
2023.03 - 2025.12
- Enhanced passenger satisfaction by promptly addressing concerns and providing solutions.
- Resolved passenger concerns and complaints promptly, maintaining positive customer relations.
- Welcomed passengers and managed check-in procedures to provide smooth boarding processes.
- Coordinated with ground staff to facilitate seamless arrivals and departures for passengers.
- Represented brand to domestic and international guests with exemplary presentation skills.
- Verified customer passports and documentation to travel.
- Trained and mentored junior consultants in customer service best practices.
- Recorded accurate passenger information to eliminate ticketing errors.
Customer service representative
Swissport
Kempton Park, South Africa
2022.09 - 2023.03
- Dealt with flight disruptions professionally ensuring minimal inconvenience to passengers.
- Enhanced passenger satisfaction by promptly addressing concerns and providing solutions.
- Facilitated timely departure of flights by performing efficient pre-flight checks.
- Increased efficiency with timely check-in of passengers and their luggage.
- Worked closely with other team members for seamless coordination of tasks during peak hours.
- Maintained updated knowledge on airline policies and procedures for accurate information dissemination.
- Upheld high standards of professionalism when interacting with passengers from diverse backgrounds and cultures.
Sales assistant
smollan
Johannesburg, South Africa
2019.12 - 2020.03
- Demonstrated products for improved customer understanding.
- Explained product features to potential customers, leading to increased interest.
- Set up promotional displays effectively drawing attention to featured items.
- Conducted in-store demonstrations, resulting in heightened consumer engagement.
- Upheld cleanliness standards around the promotion area contributing to an inviting environment.
- Adhered strictly to health and safety regulations, securing a safe work environment.
- Increased brand awareness by creating and implementing in-store promotions.
Education
Matric -
Hoerskool Birchleigh
Kempton Park, Gauteng 2015.01 - 2019.12
Cabin crew initio training - Aviation
Cabin crew Academy
Bredell, Gauteng 2020.01 - 2020.09
Skills
- Strong written communication
- Time-Management prowess
- Problem-solving
- Team Leadership
- Product knowledge
- Sales expertise
- Outstanding customer service
- Computer literate
- Active listening
Timeline
Customer service representative
Menzies Aviation
2023.03 - 2025.12
Customer service representative
Swissport
2022.09 - 2023.03
Cabin crew initio training - Aviation
Cabin crew Academy
2020.01 - 2020.09
Sales assistant
smollan
2019.12 - 2020.03
Matric -
Hoerskool Birchleigh
2015.01 - 2019.12