Reabetswe Agrinette Marumo
Trust Manager
Midrand
Summary
I am a goal-orientated and highly motivated MBA graduate in Digital Marketing, seeking opportunities to gain experience and succeed in an environment filled with growth and excellence. I possess excellent communication skills, I am dynamic, adaptable, agile, and highly passionate about customer service and satisfaction, marketing and creating awareness, delivering exceptional service, and the future of digitalization. I thrive in a collaborative environment that is continuously striving for innovative ways of doing things and achieving the overall objective.
A results-driven professional with wealth of experience in trust management and commitment to high standards. Known for fostering team collaboration and adapting to changing needs, ensuring seamless operations. Key skills include trust administration, client relationship management, and regulatory compliance.
Overview
17
17
years of professional experience
3
3
Languages
Work History
Trust Manager
Absa Trust Beneficiary Fund
03.2020 - Current
- People management: coach, mentor and lead a team towards achieving business objectives and ensuring colleague development
- Compliance and risk management: ensuring that all team activities are in adherence to relevant control, compliance requirements and quality standards
- Administration and reporting: effectively fulfilling all required administrative duties, including tracking and reporting
- Stakeholder management: engaging and managing relationships with all internal and external stakeholders
- Business performance: planning, strategizing and driving the team to each goals and prioritizing service level agreements and customer service
- Marketing of the Trust department and products
- Project management and execution
Team Leader – Senior Management (Inbound & Outbound)
Absa Insurance & Financial Advisors (ADD)
06.2016 - 03.2020
- Company Overview: Absa - Financial institution
- To provide leadership, development, and operational support to a team of Sales & customer service advisers ensuring that they are motivated & driven to achieve set targets including SLA.
- People Management
- Risk & Compliance, Processes & Procedures, Report Writing
- Customer Service
- Sales & Retentions
- Project and Campaign management
Subject Matter Expert (Client experience, client services, sales, and Retentions)
Absa Insurance & Financial Advisors
06.2008 - 01.2016
- Company Overview: Absa - Financial institution
- Offer clients excellent customer service and ensure I retain our client base
- Manage expectations and provide feedback within the agreed turnaround time
- Handling, processing, and resolution of complaints
- Driving the team to achieve targets and contracted Service Level (SLA)
- Managing the Inbound & Outbound Lines, collating stats, and reports for management
Education
Master of Business Administration - Digital Marketing
Robert Kennedy College
Cumbria, London01.2023
Bachelor of Philosophy (BPhil) Honours - Marketing Management
IMM Graduate School
01.2020
Bcom Degree - Marketing & Business Management – NQF Level 7 (360 Credits)
Damelin College
01.2019
Certificate - Introduction to Marketing Management
UNISA
01.2011
First Level Regulatory Examination - Representatives FAIS (RE5)
Moonstone Regulatory Exam Body
01.2011
Contact Centre Operation: Level 4 - 160 Credits
Peoples Solutions (Services SETA)
01.2010
Short-Term Insurance NQF Level 4 Certificate - FAIS Credits 32
Damelin College
01.2008
Senior Certificate - Matric
Bethel High School
01.2005
Skills
- Interpersonal skills – Verbal and written including report-writing skills
- Leadership and management skills, including problem-solving skills
- Sales and Marketing skills
- Conflict handling, decision-making & selling skills
- Talent and People Management skills
- Coaching and training
- Planning and Organizing skills
- Conducting, facilitating, and chairing meetings up to the MANCO level
References
Wiseman, Mkhawana, Head of Sales: ABSA CIB, Wiseman.Mkhawana@absa.africa, +27 (0) 82 613 5086, +27 11 350 6895, ABSA
Timeline
Trust Manager
Absa Trust Beneficiary Fund
03.2020 - Current
Team Leader – Senior Management (Inbound & Outbound)
Absa Insurance & Financial Advisors (ADD)
06.2016 - 03.2020
Subject Matter Expert (Client experience, client services, sales, and Retentions)
Absa Insurance & Financial Advisors
06.2008 - 01.2016
Bachelor of Philosophy (BPhil) Honours - Marketing Management
IMM Graduate School
Bcom Degree - Marketing & Business Management – NQF Level 7 (360 Credits)
Damelin College
Certificate - Introduction to Marketing Management
UNISA
First Level Regulatory Examination - Representatives FAIS (RE5)
Moonstone Regulatory Exam Body
Contact Centre Operation: Level 4 - 160 Credits
Peoples Solutions (Services SETA)
Short-Term Insurance NQF Level 4 Certificate - FAIS Credits 32
Damelin College
Senior Certificate - Matric
Bethel High School
Master of Business Administration - Digital Marketing
Robert Kennedy College
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