Summary
Overview
Work History
Education
Skills
References
Interests
ATTRIBUTES
Additional Information
Timeline
Generic

Reabetswe Tselanyane

Customer Service Representative
Johannesburg

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Pedro’s Flame Grilled Chicken
06.2024 - Current
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Managed approximately 30 incoming calls, emails and faxes per day from customers.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Resident Assistant

Jeppe College
01.2023 - 06.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Strengthened communication skills through regular interactions with others.

Education

Certificate - Public Administration Level 4

Jeppe College of Commerce And Computer Studies
Johannesburg, South Africa
06-2024

High School Diploma -

Phahama Senior Secondary School
Randfontein, South Africa
04.2001 -

Skills

  • Computer Literacy

  • Customer service

  • Problem-solving

  • Active listening

  • Product knowledge

  • Time management

References

  • Mxolisi, Manana, Marketing Manager, 0817827038
  • Jessica, Lecture, 0680510890

Interests

School activities: Choir and Athletics

ATTRIBUTES

  • Ability to work under pressure
  • Ability to work as a team and as an individual
  • Confident
  • Compliance
  • Ability to listen and pay attention and don’t have a travelling problem
  • Adaptive

Additional Information

Available Immediately.

Timeline

Customer Service Representative

Pedro’s Flame Grilled Chicken
06.2024 - Current

Resident Assistant

Jeppe College
01.2023 - 06.2024

High School Diploma -

Phahama Senior Secondary School
04.2001 -

Certificate - Public Administration Level 4

Jeppe College of Commerce And Computer Studies

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Reabetswe TselanyaneCustomer Service Representative