Reabetswe Nthane
Strategy & Execution | Business Transformation | Customer Experience
Johannesburg
Summary
Senior Consultant in Strategy & Execution supporting business transformation, operating model improvement, and client delivery across complex consulting engagements. Translates business challenges into structured analysis, customer experience and process optimisation recommendations, and executive-ready outputs. Draws on stakeholder engagement, research synthesis, and cross-sector consulting experience to move work from diagnosis to implementation.
Overview
11
11
years of professional experience
Work History
Senior Consultant – AM | Strategy & Execution
EY-Parthenon
12.2025 - Current
- Track [number] client deliverables weekly to support timely completion of consulting workstreams.
- Contribute to strategy and execution engagements spanning business performance, organisational improvement, and transformation.
- Translate client business challenges into structured problem statements, analytical work, and actionable recommendations.
- Apply structured problem-solving to identify improvement opportunities across business and operational issues.
- Analyze current-state business processes, operating practices, and customer or employee experiences.
- Prepare client presentations, reports, and supporting materials that communicate findings and recommendations clearly.
Business Transformation
EY
07.2023 - 12.2025
- Supported [number] transformation workstreams quarterly, coordinating inputs and follow-up across consulting teams to keep delivery moving.
- Analysed business challenges and identified opportunities to improve operations, customer experience, and organisational capability.
- Developed process maps and customer journey maps to document current-state findings and future-state opportunities.
- Prepared consulting reports, presentations, and supporting documentation for client engagements and executive communication.
Communications, Media & Technology Consulting Analyst
Accenture in South Africa
02.2020 - 02.2022
- Worked within Accenture's Communications, Media & Technology consulting practice, supporting the design and implementation of business processes intended to help clients transform their businesses.
- The role provided an early foundation in management consulting, business process analysis, structured problem-solving, and the practical application of business improvement methods.
- Key responsibilities and contributions
- - Supported the design and implementation of business processes to address client business needs.
- - Contributed to the analysis of existing processes to understand business requirements and identify opportunities for improvement.
- - Assisted in structuring business problems and evaluating potential approaches to address operational challenges.
- - Supported the development of process-related documentation and other consulting deliverables.
- - Contributed to the translation of business requirements into practical process solutions.
- - Worked with consulting colleagues to gather information, analyse findings, and support project activities.
- - Helped organise information from different sources into structured outputs that could inform business decisions.
- - Supported the preparation and refinement of client-facing documentation and presentations.
- - Contributed to the coordination of project activities and the completion of assigned tasks.
- - Applied analytical thinking to support business process improvement and transformation-related work.
- - Developed an understanding of consulting delivery standards, client expectations, and collaborative project environments.
- - Built a foundation in working through business problems systematically, from understanding the current situation to supporting the development of solutions.
- Relevant expertise:
- Business process design, business analysis, problem-solving, consulting delivery, transformation support, and client-focused process improvement.
- Relevant expertise:
- Business process design, business analysis, problem-solving, consulting delivery, transformation support, and client-focused process improvement.
Promoter and Salesperson
The Creative Counsel (TCC)
11.2017 - 02.2018
- Conducted in-store product promotions to build awareness of featured items and support retail sales activity.
- Explained product details clearly to customers, helping them understand offerings and make informed purchase decisions.
- Recorded promotional sales accurately to support campaign tracking and basic retail reporting.
- Assisted customers with product-related questions during promotional events, maintaining a helpful and professional presence.
- Maintained organised promotional displays and a professional setup at retail locations throughout each campaign.
Student Front Desk Assistant – Glendower Residence
University of Cape Town
02.2016 - 11.2017
- Provided front-desk and administrative support in a student residence environment, assisting with reception duties, communication, and general student liaison.
- Key responsibilities
- - Performed front-desk and reception duties within a student residence.
- - Responded to telephone calls and took messages for relevant individuals.
- - Assisted with routine enquiries and directed requests to the appropriate people.
- - Supported communication between students, visitors, and residence personnel.
- - Helped maintain an organised and professional reception environment.
- - Assisted with general administrative and coordination tasks associated with front-desk operations.
- - Developed experience in professional communication, interpersonal engagement, and handling routine enquiries.
- - Supported the day-to-day functioning of the residence reception service.
- Relevant expertise:
- Administration, reception, communication, student liaison, organisation, and interpersonal skills.
- Relevant expertise:
- Administration, reception, communication, student liaison, organisation, and interpersonal skills.
Education
undefined
University of Cape Town (UCT)
Cape Town, Western Cape, South AfricaSkills
- Strategy development and execution support
- Business transformation
- Operating model design and improvement
- Business process optimisation
- Business capability assessments
- Strategic problem-solving
- Current-state and future-state analysis
- Transformation opportunity identification
- Strategic initiative development
- Business improvement roadmaps
- Transformation planning and coordination
- Executive-ready recommendation development
- Customer experience strategy
- Customer journey mapping
- Employee experience considerations
- Customer research and insight synthesis
- Service design
- Customer pain-point identification
- Experience improvement opportunities
- Customer-centric operating models
- Service handoff and process analysis
- Experience vision development
- Customer touchpoint assessment
- Loyalty and competitor research
- Digital transformation support
- Customer experience maturity assessments
- Digital maturity assessments
- Data and analytics capability assessments
- Business capability scoring
- Governance and strategy assessments
- Delivery and execution assessments
- Digital experience direction
- Website transformation support
- Future-state experience design
- Transformation readiness assessment
- Business process mapping
- Process optimisation
- Workflow analysis
- Current-state process assessment
- Future-state process design
- Process pain-point identification
- Operational efficiency improvement
- Business requirements analysis
- Structured problem-solving
- Root-cause exploration
- Continuous improvement
- Business process documentation
- Workshop design and facilitation
- Stakeholder engagement
- Interview and qualitative research synthesis
- Project coordination
- Workstream support
- Programme delivery support
- Deliverable management
- Action tracking and follow-up
- Deadline management
- Structured presentation development
- Executive communication
- Cross-functional collaboration
- Customer and competitor research
- Qualitative data synthesis
- Business data interpretation
- Capability assessment and scoring
- Insight development
- Evidence-based recommendations
- Research synthesis
- Problem structuring
- Findings documentation
- Prioritisation of improvement opportunities
- Miro
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Teams
- Microsoft Visio
- Power BI
- Microsoft Project
Tools
Miro, True
Full Name
Reabetswe Nthane
Headline
Strategy & Execution | Business Transformation | Customer Experience
Current Professional Focus
- Strategy & Execution
- Business Transformation
Primary Areas Of Interest
- Strategy consulting
- Business transformation
- Customer experience strategy
- Digital transformation
- Operating model design
- Process optimisation
- Business capability assessment
- Customer-centric business improvement
Notes
- Email and LinkedIn URL are placeholders in the provided text and were not included.
- Education qualification details and completion year are not specified in the provided text.
- No street address or ZIP code is provided for any location in the text.
Timeline
Senior Consultant – AM | Strategy & Execution
EY-Parthenon
12.2025 - Current
Business Transformation
EY
07.2023 - 12.2025
Communications, Media & Technology Consulting Analyst
Accenture in South Africa
02.2020 - 02.2022
Promoter and Salesperson
The Creative Counsel (TCC)
11.2017 - 02.2018
Student Front Desk Assistant – Glendower Residence
University of Cape Town
02.2016 - 11.2017
undefined
University of Cape Town (UCT)