Reabetswe Kgoedi
Johannesburg
Summary
Detail-oriented and highly organized Social Worker with extensive experience in administration, case coordination, and transactional support within regulated and service-driven environments. Brings a strong background in managing complex documentation, maintaining confidential records, coordinating multiple stakeholders, and ensuring compliance with organizational policies and governance standards. Recognized for professional discretion, accuracy, and the ability to manage competing priorities while supporting operational efficiency.
Overview
5
5
years of professional experience
Work History
Medical Social Worker
Dube & Pottas Inc.
Sandton, Johannesburg
08.2025 - Current
- Administration - manage calendar and set appointments with patients and clients.
- Booking venues for wellness days, board meeting and seminars.
- Handle incoming calls and queries from clients.
- Maintain and update daily, weekly, monthly and annual plans.
- Compile and share meeting agenda and minutes with staff members.
- Share and ensure employees follow Standard Operation Procedure.
- Report writing and ensuring all documents meet all expected company standards.
- Ensuring all leave and work attendance is recorded daily onto the online system.
- Ensure recordkeeping aligns with the company's Standard Operation Procedure.
- Professional stakeholder liaison
- Medical aid claims and compliance.
- EAP/EWP services (Counseling, Case management, Psychosocial support, Stress management, Health promotion, Family care support, Financial guidance, Telephone wellness coaching) affiliated with LYRA, Life Health Solutions, Netcare, Reality, Universal, ZAH and Kaelo.
- Completed psychosocial evaluations and needs assessments.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Organized clinical documentation, treatment plans, and referrals.
- Explained medical care options to help families make informed healthcare decisions.
- Psychosocial assessment performed with patients and family to assess client’s needs.
- Rehabilitation/Sub acute setting, to arrange family meetings. Individual counseling for clients and patients.
- Counsel clients, patients, families, etc. using specific appropriate models and techniques e.g. Trauma Debriefing, Bereavement Therapy, Pre and Post HIV/AIDS Counseling, Stress Management, Depression Counseling, Supportive Therapy, Marital Counseling.
- Organize home visits to assess the patient ‘s home situation and to make sure the family is able to cope with the patient at home.
- Organize support groups or counsel family members in groups to assist them in understanding, dealing with, and supporting the client or patient.
- Advocate for clients or patients to resolve crises.
- Admin: Social Worker Daily stats as well as all patient related documents, placed in digital files as and when required by the Practice Policies (recordkeeping) in the overall cycle of patient care.
- Monitor, evaluate, and record client progress according to measurable goals described in treatment and care plan.
- Referring patients and their families to appropriate local community resources and services.
- Refer patient, client, or family to community resources to assist in recovery from mental or physical illness and to provide access to services such as legal aid, housing, job placement or education.
- Provide assistance to access financial resources (Coordination, completion, follow-up and problem solving of COIDA claims, assisting to initiate or solve Social Grant related problems, employer liaison and HR departments – regular progress updates and referral to Road Accident Fund (RAF) Attorneys).
- Organizing care-givers for weekends at home or long-term placement post patient discharge.
- Assist with the placement of patients in step down and care facilities.
- Referrals to in-house psychologists or psychologists situated in a patient's residential area post discharge.
- Follow up with patients post discharge.
Social Worker
Mpumalanga Mental Health Society
Lydenburg, Mpumalanga
07.2025 - 07.2025
- Maintained accurate, confidential client files in line with organisational policy and mental health legislation
- Completed case notes, psychosocial assessments, intervention plans, and progress reports
- Captured client data and service statistics for monitoring, evaluation, and donor reporting
- Coordinated appointments, follow-ups, home visits, and outreach activities
- Prepared referrals and liaised with multidisciplinary teams, healthcare providers, and community resources
- Assisted with statutory documentation and compliance with ethical and professional standards
- Supported programme administration, including registers, attendance records, and monthly reports
- Managed correspondence, filing systems, and administrative records
- Participated in audits, reviews, and quality assurance processes
- Support Groups & Community Work: Facilitating support groups for families, persons with disabilities, and trauma victims. Arrange venue and food for attendees.
- Advocacy & Rights: Promoting the rights of people with disabilities and creating community awareness regarding mental health issues.
- Case Management & Administration: Maintaining detailed records, producing progress reports, and ensuring compliance with relevant legislation.
- Collaboration: Working with stakeholders to provide holistic care, including referrals for social, psychiatric, and developmental support.
Social Worker
NG Welfare
Witpoortjie, Roodepoort
02.2024 - 06.2025
- Administration - Maintaining accurate, confidential, and up-to-date client files. Recording case notes, assessments, intervention plans, and progress reports. Ensuring compliance with organizational, legal, and ethical documentation standards.
- Child protection e.g. Removal of children, Psychosocial assessment, Parenting skills, foster care, Family preservation services, Parental guidance, Parenting plans, Guardianship, Mediation, Reunification services, Group work and Community work, Supervise student social worker and social auxiliary worker, Fundraising, Budget compilation, lotto applications and statistics and administration management.
- Collaboration with Rahima Moosa Hospital Needs assessment - Evaluation, Family involvement and medical record review. Counseling and support - Bereavement counseling, emotional support, crisis intervention and mental health assessment.
- Continuous support and education on illnesses for client and family members. HIV/AIDS Support Services.
- Reviewing of care plans - ensure care plan remains suitable throughout patient's healing process, remains individualized and barriers are reduced.
- Collaboration with medical team to ensure care plan objectives are met.
- Resource navigation and advocacy - advocacy, referrals and discharge plan.
- Collaboration and communication - working with interdisciplinary team, facilitate communication between patient, family and medical team, and record keeping (report writing).
- Palliative care - support services for family and patients with serious or terminal illnesses.
- Referrals for rehabilitation and long-term care facilities.
- Group work - educational and support groups.
- Community work - awareness campaigns, networking.
Social Worker
SAVF - Volksrust
Volksrust, Mpumalanga
08.2020 - 11.2024
- Administration - compile progress reports, business plan and funding proposals. Handle telephonic and all electronic communication.
- Maintained accurate, confidential client records, files, and case documentation in line with organizational and professional requirements.
- Prepared and updated psychosocial assessments, intervention plans, progress reports, and statutory documentation.
- Managed data entry, service statistics, and reporting for monitoring, evaluation, and external reporting.
- Scheduled client appointments, follow-ups, and interventions, and coordinated diaries for service delivery.
- Handled correspondence, referrals, and documentation with partner organisations, service providers, and stakeholders.
- Ensured ethical compliance and adherence to confidentiality standards in all administrative and case management processes.
- Assisted with office administrative tasks, including reception duties, filing systems, and communication logs.
- Supported programme reporting and grant documentation where required.
- Coordinated with internal teams for organisational reporting, audits, and quality assurance tasks.
Education
Bachelor of Science - Social Work
Stellenbosch University
Stellenbosch, Western Cape03-2020
Skills
- Administration
- Case management
- Confidentiality
- Attention to detail
- Computer literate (Microsoft word, powerpoint, etc.)
- Problem solving and decision making
- Clinical documentation and record keeping
- Planning
- Proactive identification and addressing of gaps
- Interdisciplinary coordination
- Time management
Certificates
- Financial policy training
Training And Workshops
- Financial policy training
- Marketing and networking
- Individual Development Plan
- Safety and risk assessment training
- Fundraising training
- Excel quarterly report writing
- Social Work Professionalism: Reflecting on our Ethical Responsibility
References
- Mrs. Shayleen Mohun
Dube & Pottas, Inc
Social work supervisor
082 505 4605
- Mrs. Zodwa Luhlanga
SAVF Louis Hildebrandt Children’s Home
Senior social worker
083 428 4664/0767676333
- Ms. Kholofelo Matlou
NG welfare
Social worker
0685427190
- Mrs. Michelle Mashaba
Netcare
Secretary
0718031925
Timeline
Medical Social Worker
Dube & Pottas Inc.
08.2025 - Current
Social Worker
Mpumalanga Mental Health Society
07.2025 - 07.2025
Social Worker
NG Welfare
02.2024 - 06.2025
Social Worker
SAVF - Volksrust
08.2020 - 11.2024
Bachelor of Science - Social Work
Stellenbosch University