Experienced Front Desk Manager & Personal Assistant with over a decade of expertise in front office management, guest services, and executive support. Proven track record of leading high-performing teams, ensuring seamless hotel operations, and delivering outstanding customer experiences. Proficient at coordinating travel, managing schedules, overseeing property inspections, and handling confidential correspondence for senior executives. Well-versed in digital collaboration tools, administrative functions, and remote work adaptability. Highly skilled in problem-solving, staff development, service recovery, and revenue optimization, with a passion for maintaining operational excellence in fast-paced environments. Seeking a part-time remote opportunity where my diverse skill set in hospitality, executive support, and administration can drive efficiency and success.
Hi, I’m
Razeeyah Noordien
Hotelier/ PA To GM
Cape Town
Summary
Overview
13
years of professional experience
6
years of post-secondary education
Work History
Southern Sun Waterfront Cape Town
General Manager's Secretary
03.2023 - 04.2025
Job overview
- Managed complex calendar coordination resulting in optimized scheduling for both internal and external engagements.
- Supported the General Manager in decision-making processes by providing detailed research and analysis on various business matters.
- Maintained accurate records of important documents, ensuring easy access and organization for future reference.
- Provided exceptional administrative support to the General Manager, enabling them to focus on strategic initiatives and decision making.
- Organized travel arrangements for the General Manager, reducing time spent on logistics and allowing focus on essential tasks.
- Coordinated team building events to foster a strong company culture and improve employee morale.
- Managed sensitive information with discretion while maintaining confidentiality of critical business matters.
- Streamlined communication between departments for improved efficiency with regular updates and meetings coordination.
- Contributed to successful project outcomes by assisting in monitoring progress, deadlines, and deliverables as directed by the General Manager.
- Fostered positive relationships with internal teams as well as external partners through consistent and clear communication, facilitating smooth collaborations.
- Handled confidential information in professional manner.
- Coordinated travel arrangements and bookings for executive staff.
- Collated and distributed agendas and minutes for all executive meetings.
- Managed filing system, entered data and completed other clerical tasks.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Southern Sun Cullinan Hotel
Assistant Front Office Manager
02.2022 - 02.2023
Job overview
- Manage and co-ordinate Front Desk Team
- Site Inspections
- Night Audit
- Hotel Executive Shifts
- Assisted in the recruitment process for front office staff, ensuring a strong team of well-trained employees.
- Balanced daily cash transactions, accurately maintaining financial records for the front office department.
The Table Bay Hotel
Duty Manager
03.2018 - 09.2020
Job overview
- Conduct daily property inspections and report on any issues where attention is needed.
- Ensure that requests and needs of group travelers are met with attention to detail well as make sure they feel welcome at the hotel.
- Served as the primary point of contact for VIP guests, ensuring personalized service and exceptional experiences throughout their stay.
- Keep an accurate guest history and convey vital information to relevant departments.
- Conduct team meetings with regards to their monthly performance.
- Handled escalated customer issues with diplomacy, ensuring satisfactory resolution while preserving long-term client relationships.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
- Retrenched due to Covid19 Lockdown
- Received Manager of the Month, June 2018
Protea Hotel by Marriot: Breakwater Lodge and UCT Graduate School of Business
Assistant Front Office Manager/Duty Manager
10.2016 - 01.2018
Job overview
- Control Front Office operations and support Front Office Manager.
- Maintain hotel standards and ensure that my staff do the same.
- Maintain daily property inspection Walkabouts ensuring safety around and inside the hotel and University- Checking fire escapes ensuring no obstructions, lighting, parking areas, greenery, catering, technology, public areas, leakages etc.
- Respond to guest and student emergencies and take appropriate action as they arise.
- Be on call to assist guests and students with faulty door handles and programming of keycards.
- Be on call to assist guests and students with their electronic safety deposit boxes.
- Be on call for guests that having difficulty with any maintenance related issues.
- Monitor professional appearance and attitude of Front Office Staff.
- Assist in maximizing room revenue.
- Manage and maintain guest accounts as well as credit control procedures.
- Handling and resolving queries and complaints.
- Carry out duties as directed/requested by Front Office Manager and/or any other member of management.
- Manage and staff development.
- Monthly KPI’
- Manage contractors who are on the property for maintenance or emergency work (Firespec, Dickson, Schindler).
- Control and order stock.
- Staff discipline procedures and Corrective action/ performance management techniques.
- Co-ordinate Staff Transport.
- Conduct monthly Quality Assurance checks within Front Office Dept.
- Involved in recruitment process of new staff members.
- Night Audit Management.
The Westin Doha
Guest Service Team Leader
12.2015 - 10.2016
Job overview
- Pre opening Hotel experience.
- Received Top Enroller for Loyalty Program, May 2016.
Protea Hotel by Marriot: Victoria Junction
Duty Manager
04.2015 - 10.2015
Job overview
Protea Hotel by Marriot: Breakwater Lodge
Front Office Supervisor
09.2012 - 03.2015
Job overview
Education
Pinelands High SchoolCape Town
Matric
01.2008 - 12.2008
University Overview
Cape Peninsula University of Technology
Diploma from Hospitality Management Accommodation
01.2009 - 12.2011
University Overview
Cape Peninsula University of Technology
Bachelor’s Degree from Hospitality Management
01.2012 - 12.2013
University Overview
Skills
Efficient data entry and record management
Skills
Skills
Efficient data entry and record management, Calendar management and appointment scheduling, Email and communication handling, Document preparation and formatting, Strong knowledge of office software (Microsoft Office, Google Suite, etc.), Travel planning and itinerary coordination, Confidential correspondence and file organization, Expense tracking and budgeting assistance, Professional client and stakeholder communication, Problem-solving and multitasking in high-pressure environments, Digital collaboration (Microsoft Teams, Zoom, Slack, Trello), Time management and self-discipline, Virtual file organization and cloud storage management, Quick adaptability to new digital tools and workflows, Independent decision-making with minimal supervisionExtra Short Courses
Extra Short Courses
- Train the Trainer
- Fire Fighting and Evacuation
- Supervisory Skills Training
- Integrated Labour Solutions – High Performance People Training (Employment Relations)
- First Aid
- Pastel Accounting
- Guest Service Gold – American Hotel and Lodging Educational Institute
- Managing the Sun Way- Management training Sun International
- SHE Representative Training
- Teach TEFL/TESOL (Teaching English as a foreign language online)-During Covid
- Managing Front Office Operations Programme –Southern Sun
- Finance for Non Financial Managers
Timeline
General Manager's Secretary
Southern Sun Waterfront Cape Town
03.2023 - 04.2025
Assistant Front Office Manager
Southern Sun Cullinan Hotel
02.2022 - 02.2023
Duty Manager
The Table Bay Hotel
03.2018 - 09.2020
Assistant Front Office Manager/Duty Manager
Protea Hotel by Marriot: Breakwater Lodge and UCT Graduate School of Business
10.2016 - 01.2018
Guest Service Team Leader
The Westin Doha
12.2015 - 10.2016
Duty Manager
Protea Hotel by Marriot: Victoria Junction
04.2015 - 10.2015
Front Office Supervisor
Protea Hotel by Marriot: Breakwater Lodge
09.2012 - 03.2015
Cape Peninsula University of Technology
Bachelor’s Degree from Hospitality Management
01.2012 - 12.2013
Cape Peninsula University of Technology
Diploma from Hospitality Management Accommodation
01.2009 - 12.2011
Pinelands High School
Matric
01.2008 - 12.2008
Similar Profiles
Timothy FaulTimothy Faul
Deckhand at Cape town Waterfront ChartersDeckhand at Cape town Waterfront Charters
Namhla LangaNamhla Langa
Hospitality Management Trainee at Southern Sun WaterfrontHospitality Management Trainee at Southern Sun Waterfront
Nomsa Thandeka TshabalalaNomsa Thandeka Tshabalala
Work Integrated Learning at Southern Sun WaterfrontWork Integrated Learning at Southern Sun Waterfront
Wiedaad SamaaiWiedaad Samaai
Product Consultant at SamsungProduct Consultant at Samsung
Zakeer KhanZakeer Khan
Project Manager Services & Repairs at Damen Shipyards CTProject Manager Services & Repairs at Damen Shipyards CT