Raymond Ruzika
Dar Es Salaam
Summary
Dynamic leader and communicator with a proven track record at MULTICHOICE TANZANIA in resolving high-stress situations and delivering exceptional customer service. Leveraged critical thinking and data collection skills to enhance community projects, significantly empowering youth and impacting local initiatives. Known for adaptability and superior time management, consistently focusing on impactful achievements.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
MULTICHOICE TANZANIA
Dar Es Salaam
04.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Maintained a high level of professionalism when dealing with difficult customers.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services, and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
Volunteer Empowerment Officer
Tanzania Child Domestic Workers Coalition (TCDWC)
Mwanza
03.2021 - 11.2022
- Strengthened relationships with local organizations through collaboration on child empowerment projects and events.
- Facilitated workshops on topics such as child domestic labor and laws, equipping participants with valuable life skills.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Planned and designed targeted outreach strategies to increase awareness of available resources within the community.
- I paid attention to detail while completing assignments.
Community Projects Volunteer
Ndenuka Youth Development
Mwanza
02.2020 - 01.2021
- Facilitated open forums to gather input from community members about potential youth projects, fostering a sense of ownership, and participation in local initiatives.
- Assisted in conducting needs assessments to identify key areas for improving Ndenuka's youth development projects.
- Evaluated feedback from participants after each event or initiative, using the insights gained to implement improvements in future endeavors.
- Gathered information and created materials on topics such as Youth Development and Entrepreneurship Skills to increase awareness within the local community.
- Monitored and evaluated the impact of youth initiatives within the community.
Education
Bachelor of Arts - Project Planning And Management
University of Dodoma (UDOM)
Dodoma, Tanzania11-2019
Skills
- Leadership
- Communication
- Critical thinking
- Customer service
- Data collection
- Adaptability and
- Time management
Additional Information
- Computer Literacy
- Microsoft office: (Ms-word, Ms-excel, Ms-power point), Internet and Email
- Language Literacy
- Fluent Writing and Speaking English and Swahili
- Interest and Hobbies
- Reading different books (including the Holy Bible, Journals and Magazines)
- Watching movies, news and playing volleyball
- REFEREES:
1. Lawrence Luanda:
Contact Center Operations Manager
Multichoice Tanzania
Phone: +255715670887
Email: lawrence.luanda@multichoice.co.tz
2. Cecy Editha
Human Resource Manager
Phone: +255590950
Email: Cecy.editha@multichoice.co.tz
3. Leonard Chimaga:
TCDWC Executive Director, Mwanza-Tanzania
Phone: +255756008135
Email: chimagalenard@gmail.com
Timeline
Customer Service Representative
MULTICHOICE TANZANIA
04.2023 - Current
Volunteer Empowerment Officer
Tanzania Child Domestic Workers Coalition (TCDWC)
03.2021 - 11.2022
Community Projects Volunteer
Ndenuka Youth Development
02.2020 - 01.2021
Bachelor of Arts - Project Planning And Management
University of Dodoma (UDOM)
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