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Dedicated IT manager with 20+ years of IT experience including 15 years managing IT systems in challenging IT environments. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication, and collaboration.

Experienced IT Helpdesk and Systems Manager with over 15 years of experience in IT support administration, leading enterprise support operations, managing IT teams, improving service delivery, and supporting infrastructure, networking, and security operations.

Proven ability to collaborate with leadership, cross-functional departments, and technical teams to streamline operations, improve user experience, and manage large-scale IT initiatives.

Skilled in helpdesk management, systems administration, project coordination, hardware lifecycle management, and enterprise technology support in fast-paced environments.

Results-driven Technical Analyst with over 5 years of experience in enterprise computing infrastructure, system administration, and technical support. Proven expertise in Microsoft Azure, VMware, Active Directory, PowerShell scripting, and cloud technologies. Adept at troubleshooting complex IT issues, managing large-scale infrastructure projects, and ensuring system reliability. Strong leadership, analytical, and communication skills with a commitment to delivering high-quality solutions in dynamic environments.

Results-driven IT professional with extensive expertise in infrastructure management, cybersecurity, helpdesk operations, and IT project leadership. Successfully designed and implemented secure, scalable, and cost-effective IT systems across multi-site environments, ensuring operational excellence and risk mitigation. Proficient in network architecture, server administration, automation, and high-availability systems while fostering team development and collaboration. Recognized for effectively leading cross-functional teams to deliver complex projects on time and within budget, demonstrating a strong commitment to driving departmental operations and achieving consistent results.

Raymond Maronga

Summary

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Helpdesk Manager

Helpdesk Engineer

Business Information Systems Associate (IT)

Education

Bitdefender Certified Technical Specialist -

Acronis Cyber Tech Professional Certification -

CCNA Certification -

IOT Certification -

Bachelor of Science in Information Systems -

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Helpdesk Manager

Helpdesk Engineer

Business Information Systems Associate (IT)

Bitdefender Certified Technical Specialist -

Acronis Cyber Tech Professional Certification -

CCNA Certification -

IOT Certification -

Bachelor of Science in Information Systems -

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