Ravindra Singh Rathod
Project Head - Delivery and Transformation Lead
Johannesburg
Summary
Accomplished Project Head and Delivery Transformation Lead with over 7.5 years of experience in optimizing operational strategies and enhancing organizational efficiency. Proven expertise in leading teams, implementing innovative technologies, and managing stakeholder relationships to drive successful outcomes. Strong foundation in solution architecture and various CRM systems, combined with exceptional problem-solving and communication skills, facilitates the delivery of tailored solutions that elevate customer experience. Committed to fostering a culture of continuous improvement and strategic thinking, with the ability to navigate complex project demands while enhancing operational performance across diverse environments.
Overview
8
8
years of professional experience
8
8
Certifications
2
2
Languages
Work History
PROJECT HEAD - Delivery and Transformation Lead
Centrax Digitals
03.2025 - Current
- Driving Transformation: Implementing innovative strategies to improve efficiency, agility, and scalability across operations.
- Optimizing Delivery Frameworks: Enhancing processes to ensure seamless execution, timely delivery, and high-quality outcomes.
- Strategic Leadership: Aligning business objectives with operational execution to drive sustainable growth and value creation.
- Cross-functional collaboration: Partnering with teams across the organization to foster innovation and a culture of continuous improvement.
- Change Management and Process Improvement: Identifying opportunities for process enhancements, and ensuring smooth adoption of new methodologies.
- Stakeholder Engagement: Strengthening relationships with internal and external stakeholders to ensure alignment and successful project execution.
PROJECT LEAD
IFZA - International Free Zone Authority
05.2024 - 03.2025
- Delivery Ownership: Own end-to-end delivery against scope, timeline, and quality.
Maintain the single source of truth (plan, RAID, decisions, MoM) in Zoho Projects. - Planning and Scope Management: Translate SOW/BRD into a phased plan with milestones, task breakdown, and dependencies.
- Schedule and Milestones: Build and maintain the Gantt chart and critical path; baseline and rebaseline when approved.
Track milestone health, and drive blockers to resolution before dates slip. - Stakeholder & Communication: Map stakeholders (Sponsor, SMEs, IT), and set a comms cadence (weekly status, MoM).
Run structured meetings with agendas, clear outcomes, and documented actions. - Team Leadership and Resourcing: Assign work, set expectations, and unblock the team; escalate early when needed.
Coordinate cross-functional roles (PMO, Dev, QA, Data, Integrations). - Quality and Acceptance: Define acceptance criteria per deliverable; gate with reviews and sign-offs (Zoho Sign).
Orchestrate the UAT plan, defect triage, and exit criteria.
ZOHO OPERATION MANAGER
Z-Crew Technologies
03.2023 - 04.2024
- Developing and implementing operational strategies aligned with the overall goals and objectives of the organization.
- Conduct regular meetings with the sales team and the development team to discuss the progress and identify areas for improvement.
- Implemented new technologies to streamline operations, reduce costs, and improve customer service.
- Identifying opportunities for process improvement and implementing changes to enhance efficiency, productivity, and equality across Zoho's operational functions.
- Providing regular updates and reports to senior management on operational performance, initiatives, challenges, and effectively communicating key messages to stakeholders across the organization.
- Managing relationships with Zoho Corporation's product and operation teams, vendors, and service providers, including contract negotiation and performance evaluation.
- Providing leadership and guidance to the Zoho operations team, including hiring, training, and performance management.
SR. ZOHO DEVELOPER & SOLUTION ARCHITECT
Creative Zone Group LLC
11.2021 - 02.2023
- Zoho ONE apps solution architecture.
- Customization of various applications of the Zoho ONE suite.
- Handling four entities under the group of the organization.
- Debugged the existing application functionally, and identified areas for improvement.
- Resolved customer issues related to software applications, and developed solutions to address them.
- Collaborated closely with project managers, departments, and other developers in order to complete tasks and projects efficiently and effectively.
SR. ZOHO DEVELOPER
Future Integrated Systems LLC
07.2021 - 11.2021
- Customization of various applications of the Zoho ONE suite.
- Advance configuration: DELUGE script, connections, and APIs.
- Zoho Analytics - Reports, Dashboards, and SQL Query Table Configuration.
- The Zoho application was developed based on the business model.
- Implemented automated testing tools to ensure high-quality code.
- Collaborated closely with team members to keep the project on track and meet anticipated deadlines.
- Modified existing software systems to enhance performance and add new features.
- Contract-Based
SR. ZOHO DEVELOPER
Valenta BPO
10.2020 - 06.2021
- Meeting with different departments for requirement gathering.
- Preparing the project plan, process flow structure, and estimation document.
- Customization of various applications of the Zoho ONE suite.
- Advanced configuration: DELUGE script and connections.
- Assisted clients and internal staff with troubleshooting to quickly resolve software issues.
- Zoho Analytics - Reports, Dashboards, and SQL Query Table Configuration.
- Zoho Creator application development.
- Documented technical specifications and project testing methods for future reference.
- Contract-based.
CRM CONSULTANT
Target Integration Pvt. Ltd
05.2019 - 04.2020
- Performed quality assurance testing of venous CRM features prior to release.
- Identified areas of improvement in existing processes and procedures related to customer relationship activities.
- Configured roles/profile, data sharing, rule page layouts, workflow rules, validation rules, and Relationship Management system.
- Monitored performance metrics related to customer engagement levels across different channels using analytics tools, and integrated them with the Customer Relationship Management platform.
- Created or reviewed technical design documentation to drive the accuracy of reporting solutions.
- Configuration of the dashboard and SQL reports in Zoho Analytics.
- Zoho Creator application development.
- Developed and implemented CRM strategies to improve customer experience.
- Analyzed customer data to identify trends and opportunities for improvement.
ZOHO DEVELOPER
InsightCrew Pvt. Ltd.
08.2019 - 02.2020
- Understanding requirements from clients and analyzing the feasibility.
- Preparing SOW document based on requirements.
- Implementing the Zoho One Suite.
- Conducting training to the users.
- Resolved customer issues related to software applications, and developed solutions to address them.
- Demonstrated exceptional interpersonal communication skill, Improving team collaboration and customer relationships.
- Executed scripts to communicate with bock-end servers and provide real-time updates.
- Communicated highly technical concepts using easy to understand terminology.
- Freelancer
Education
B. Tech - Computer Science and Engineering
Rajasthan Technical University
07.2018
Skills
Effective communication
Certification
Certification in Artificial Intelligence (ML) - Axis India Soft Solution (India)
Interests
Cooking, Travelling, Watching movies, Playing cricket
Timeline
PROJECT HEAD - Delivery and Transformation Lead
Centrax Digitals
03.2025 - Current
PROJECT LEAD
IFZA - International Free Zone Authority
05.2024 - 03.2025
ZOHO OPERATION MANAGER
Z-Crew Technologies
03.2023 - 04.2024
SR. ZOHO DEVELOPER & SOLUTION ARCHITECT
Creative Zone Group LLC
11.2021 - 02.2023
SR. ZOHO DEVELOPER
Future Integrated Systems LLC
07.2021 - 11.2021
SR. ZOHO DEVELOPER
Valenta BPO
10.2020 - 06.2021
ZOHO DEVELOPER
InsightCrew Pvt. Ltd.
08.2019 - 02.2020
CRM CONSULTANT
Target Integration Pvt. Ltd
05.2019 - 04.2020
B. Tech - Computer Science and Engineering
Rajasthan Technical University