Adventure
Ravin Singh
ICT Consultant
Pretoria,Gauteng
Summary
Customer-oriented Sales Administrator with extensive 7year background dealing with customer requests and providing quotations, stock availability and delivery date information. Experienced in resolving customer disputes and processing sales orders and contracts. Organized professional recognized for creating and implementing new, efficient methods for both inventory and shipping.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Sales Administrator
Mustek Limited
Midrand , JHB
06.2020 - Current
- Developed and implemented comprehensive salesperson training program.
- Created effective strategies to target new markets after researching and analyzing competitor behavior.
- Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Improved sales processes to streamline customer acquisition and onboarding strategies.
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Developed international business relationships to drive business units abroad.
- Delivered engaging sales presentations to new clients, explaining technical information in simplified language to promote features and increase client base.
Telesales Consultant
Mustek limited
Gauteng , Gauteng
12.2018 - 07.2020
- Cold called and conducted face-to-face sales calls with C-level executives and directors in assigned sales territory.
- Created detailed sales presentations to communicate product features and market data.
- Responded to telephone and in-person requests for information.
- Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings.
- Achieved and sustained consistent revenue streams by regularly servicing accounts and connecting with customers to promote new products.
- Cultivated lasting rapport with key industry clients by providing accurate pricing and credit terms to meet customer objectives.
- Maximized customer retention by resolving issues quickly.
- Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
Face to Face Sales / Dealer Store
Mustek Limited
Midrand, JHB
10.2017 - 11.2018
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Developed and maintained courteous and effective working relationships.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved problems, improved operations and provided exceptional service.
- Exceeded goals through effective task prioritization and great work ethic.
Service Front Counter Clerk
Mustek Limited
Midrand, JHB
03.2016 - 03.2017
- Served customers and followed outlined steps of service.
- Improved operations through consistent hard work and dedication.
- Identified issues, analyzed information and provided solutions to problems.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Exceeded goals through effective task prioritization and great work ethic.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Carried out day-day-day duties accurately and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Warehouse Clerk
Rectron
Gauteng, Gauteng
03.2015 - 02.2016
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Compared shipments received with purchase orders to cross-reference goods ordered with goods received.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Processed incoming shipments upon package receipt by scanning boxes and envelopes
- Acknowledged safety issues and contacted shift supervisor regarding concerns and for quick resolution.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
Education
High School Diploma -
Laudium Secondary School
Laudium 01.2010 - 12.2015
Skills
Business development and planning
Order management
Sales processes
B to B sales
Account management
Solution selling
Strategic planning
Trained in consumer marketing
Operations
Time management
Goals and performance
Direct sales
Sales operation
Coaching and mentoring
Sales Reporting
Relationship building
Database Management
Analytical problem solver
Accomplishments
- Named "1st telesales consultant " in 2020.
- Supervised team of 13 staff members.
- certified Brother/Lenovo/Huawei/Microsoft/mecer/Epson sales consultant
- KPI over achiever
Interests
Sport
Challenges
Timeline
Sales Administrator
Mustek Limited
06.2020 - Current
Telesales Consultant
Mustek limited
12.2018 - 07.2020
Face to Face Sales / Dealer Store
Mustek Limited
10.2017 - 11.2018
Service Front Counter Clerk
Mustek Limited
03.2016 - 03.2017
Warehouse Clerk
Rectron
03.2015 - 02.2016
High School Diploma -
Laudium Secondary School
01.2010 - 12.2015