Rashiq Mian
Cape Town
Summary
Results-driven professional with experience in sales, customer service, logistics, and technical roles. Skilled at building strong client relationships, driving lead generation, and consistently achieving sales targets. Brings a strong foundation in product knowledge, technical proficiency, and team collaboration. Seeking a dynamic sales position to leverage expertise and further develop skills while contributing to organisational success.
Overview
9
9
years of professional experience
Work History
Sales & Tile Consultant
Southern Group
Melbourne
04.2024 - 09.2024
- Achieved sales targets by providing expert advice on tile products and design choices, enhancing customer satisfaction and conversion rates
- Managed quotes, samples, and showroom inventory to streamline purchasing and maintain product availability
- Successfully acquired 10 new repeat clients through proactive cold outreach, strengthening the company's presence and fostering deeper connections within the local market
- Delivered after-sales support, encouraging customer loyalty and repeat business
- Stayed informed on market trends and actively participated in training, improving sales techniques and customer insights
Carpentry Apprentice
Zen Construct Group
Melbourne
01.2022 - 03.2024
- Supported smooth project execution and enhanced client satisfaction through precise site preparation and material handling
- Represented the company in client interactions, fostering trust and positive referrals
- Created and implemented a new quoting system that enhanced client outreach, resulting in the acquisition of new, loyal clients and strengthening customer retention
- Responsible for marketing and lead generation through Instagram
Logistics Coordinator & Frame Factory Programmer
Spence Door
Cheltenham
01.2016 - 12.2022
- Co-led the factory team in transforming a $20,000 weekly loss into profitability within 2 months by optimising operations and streamlining processes
- Designed and implemented new systems that reduced annual operational costs by $140,000 by streamlining programming from a daily to a weekly requirement, achieving substantial time savings and boosting overall efficiency
- Enhanced product quality and delivery efficiency through logistics management and new machinery implementation, boosting customer satisfaction and repeat sales
- Maintained rigorous quality control and documentation, reducing errors and strengthening customer trust
- Increased production capacity and reduced costs by programming CNC machines to meet demand efficiently
Education
Bachelor of Business - Entrepreneurship & Innovation
Swinburne University
Hawthorn01.2019
Skills
- Relationship building
- Lead generation and prospecting
- Negotiation skills
- Consultative Selling
- Closing skills
- Communication Skills
- Product Knowledge
- Time Management & Organisation
- Resilience & Handling Rejection
- Strategic Thinking
- Teamwork and collaboration
- Adaptability and flexibility
References
Referees available upon request
Languages
English
First Language
Urdu
Intermediate (B1)
B1
Punjabi
Intermediate (B1)
B1
Timeline
Sales & Tile Consultant
Southern Group
04.2024 - 09.2024
Carpentry Apprentice
Zen Construct Group
01.2022 - 03.2024
Logistics Coordinator & Frame Factory Programmer
Spence Door
01.2016 - 12.2022
Bachelor of Business - Entrepreneurship & Innovation
Swinburne University