Rashika Kanhay
Margate
Summary
I am a focused goal driven enthusiastic individual. I'm hardworking , a fast learner and always eager to learn to prosper and grow myself in a company enjoy working as a team as well as working independently to ensure tasks are one and deadlines as well as targets are met. I hope for the right opportunity to prove myself and my worth to the company and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Stall Assistant
V & R Enterprises
Margate
- Assisting father in running stalls at flea markets for the past 19 years
- Experience in sales, handling cash, assisting customers and building client relationships, managing stall and staff, and ordering stock.
- Strengthened communication skills through regular interactions with others.
- Proven ability to learn quickly and adapt to new situations.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Telesales Agent
The Unlimited
- Promoting/selling scratch and dent membership for cars, assisting clients with queries and complaints, capturing sales on database.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Called prospective customers in designated market area to qualify leads.
- Informed current and prospective customers of promotions and new or upgraded products.
- Recorded and updated customer information in online systems.
- Built relationships with customers using strong persuasion and active listening skills.
- Opened new accounts and documented personal, demographic, and payment information in system.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Overcame objections using friendly, persuasive strategies.
- Utilized sales techniques to build customer interest and close sales.
- Asked relevant questions to assist customers with selecting needed or requested products and services.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Followed up with customers to confirm satisfaction with purchases and resolve last-minute issues.
Sales Agent
Telkom Shelly Beach
07.2018 - Current
- Selling cellular devices, promoting and selling Telkom packages and fixed line packages, assisting customers with queries and complaints, doing admin and paperwork, sending day end reports, sending and receiving IBTs, receiving stock, store cash up and banking, managing staff, ensuring deadlines and targets are met.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Provided superior service to customers by quickly and courteously responding to requests, inquiries, suggestions and concerns.
- Used Salesforce CRM software to record personal information and purchases of contacted prospects.
- Increased sales and customer satisfaction through personalized servicing.
- Developed and delivered engaging sales presentations to convey product benefits.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Goods Receiving Clerk
Jumbo Cellular and Cosmetics
07.2015 - 07.2016
- Invoicing, GRVs, credit notes, cash-up cashiers and do online banking, giving change and front end control supervision, receiving stock, placing orders, balancing invoices and statements, paying creditors, pricing, managing staff in manager's absence, worked on in-house arch system.
- Kept store supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Created and maintained detailed records of all store activities.
- Input data into spreadsheets and databases.
- Purchased and maintained store supplies.
Data Capturer
UTI Sun Couriers
02.2012 - 04.2012
- Experience with computers, capturing and imaging documents on the computer systems, solving queries over the phone, and answering phones.
- Entered client information into databases quickly and with minimal errors.
- Accurate and timely data entry skills to keep records organized and up to date
- Evaluated source documents to locate needed information.
- Sent completed entries for evaluation and final approval.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Maintained files, records and chronologies of entry activities.
- Corrected data entry errors to prevent duplication or data degradation.
Receptionist
Flexi Club
09.2009 - 06.2011
- Experience with inbound and outbound calls, assisting clients personally and over the phone, assisting administrator with paperwork and admin, computer skills in emails, Microsoft Word, internet, and knowledge of Excel.
Store Supervisor
Migarda Investments - Telkom Mobile
02.2022 - Current
- Answered product questions and assisted customers in selection and checkout.
- Conducted inventory analysis to determine optimal stock levels.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Organized shift meetings to communicate and resolve issues for night operations.
- Answered questions about store policies and addressed customer concerns.
- Secured building for closing by completing run-through of sales floor, turning off electronic systems and turning on alarms.
- Supervised associates by providing direction and instruction for stocking shelves, rotating stock, and receiving deliveries.
- Supervised daily operations by directing customer service, inventory and sales operations.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Arranged and organized staff work schedules to guarantee proper coverage for peak business hours.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Promoted business' development by building and maintaining relationships with new clients.
- Trained newly hired sales team in upselling techniques.
Assistant Store Manager
Migarda Investments - Telkom Mobile
04.2023 - Current
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Rotated merchandise and displays to feature new products and promotions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Created and maintained safe and secure work environments for employees.
- Interacted well with customers to build connections and nurture relationships.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Education
High School Diploma -
MARBURG SECONDARY SCHOOL
Port Shepstone 01.2001 - 12.2006
Skills
Microsoft Word
Problem-Solving
Decision-Making
Computer Skills
Recordkeeping
Customer Service
Microsoft Office
Relationship Building
Flexible and Adaptable
Organization
Multitasking
Written Communication
Problem Resolution
Telephone Contact
- 063-464-4847
- 065-910-3717
Dependants
NONE
Personal Information
- ID Number: 8906200156081
- Age: 34
- Date of Birth: 06/20/89
- Gender: FEMALE
- Driving License: CODE 08
- Marital Status: SINGLE
Health
EXCELLENT
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Store Manager
Migarda Investments - Telkom Mobile
04.2023 - Current
Store Supervisor
Migarda Investments - Telkom Mobile
02.2022 - Current
Sales Agent
Telkom Shelly Beach
07.2018 - Current
Goods Receiving Clerk
Jumbo Cellular and Cosmetics
07.2015 - 07.2016
Data Capturer
UTI Sun Couriers
02.2012 - 04.2012
Receptionist
Flexi Club
09.2009 - 06.2011
High School Diploma -
MARBURG SECONDARY SCHOOL
01.2001 - 12.2006
Stall Assistant
V & R Enterprises
Telesales Agent
The Unlimited