Rashieda Murat

Duties a

• Managed multiple tasks and met time-sensitive deadlines.
• Confirmed appointments, communicated with clients and updated client records.
• Answer hospital telephone system and direct calls accordingly.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone or postal mail.
• Answered phone promptly and directed incoming calls to correct offices.
• Provided clerical support to company employees by copying, faxing and filing documents.
• Provided callers with address, directions, company website and related information.
• Troubleshot copy machines and printers and scheduled service as needed.
• Greeted incoming visitors and patients professionally and provided friendly, knowledgeable assistance.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Maintained confidentiality of information regarding clients and company.
• Kept reception area clean and neat to give visitors positive first impression.
• Administration of admit walk in patients as well as scheduled patients.
• Registering as well as capturing billing of patients within the practice. This is done on MedEdi as well SAP.
• Along with the registration I ensure that payment allocations as well stock used is billed accurately. Payment allocation is also allocated for various doctors using the ER unit.
• Liaising with various medical aid schemes in relation to patient authorization as well any co-payments. With this should there be any updates on ICD 10 codes or further documentation needed I would then liaise between patient and case management along with the relevant departments to ensure that the scheme receives the relevant information.
• Occupational Health and Safety Representative for the reception area. With completed training for the hospital.

• Exceeded goals through effective task prioritization and great work ethic. With this we worked on a system called Asana. Which allowed for team allocation as well task allocation.
• Monitored company inventory to keep stock levels and databases updated. With structured stock taking and inventory check.
• Actively listened to customers' requests, confirming full understanding before addressing concerns. I also managed the customer service boxes. Through email, calls as well as social media.
• Carried out day-to-day duties accurately and efficiently.
• Used Microsoft Word and other software tools to create documents and other communications. To create newsletters as well as promotions for weekly and monthly promotions.
• Increased customer satisfaction by resolving issues.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Collaborated with team members to achieve target results.
• Received and processed stock into inventory management system.
• Assisted in store when staff required time off, this included but was not limited to cash takings. As well handling store switchboard and assisting walk-in clients.
• Liaising with suppliers and obtaining new contractors for the store.

• Led projects and analyzed data to identify opportunities for improvement.
• Used coordination and planning skills to achieve results according to schedule.
• Worked with department buyers to understand needs and provide excellent service and plan campaigns.
• Used Microsoft Word and other software tools to create documents and other communications.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting. Collected performance data on each promotion to better plan future events. As daily and weekly sales reports showed how effective the selected promotions was.
• Created plans and communicated deadlines to complete projects on time. Using Asana as well teams groups.
• Developed marketing newsletters as well supplier product briefing.
• Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings.
• Worked with marketing department to create targeted advertising strategies for key customer demographics.
• Monitored product development and audience response to adapt marketing and promotion campaigns accordingly.

• Managed team of employees, overseeing hiring, training and professional growth of employees. Proved successful working within tight deadlines and fast-paced atmosphere.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Developed team communications and information for meetings. Mentored and guided employees to foster proper completion of assigned duties.
• Used coordination and planning skills to achieve results according to schedule. Especially during peak seasons to ensure that the buying teams products are displayed correctly on the website. Led team of 15 members while providing exceptional customer service.
• Used Microsoft Word and other software tools to create documents and other communications. With a Jira and Zendesk system to set deadlines for teams. As well as Zendesk customer service box to communicate with customers regarding complaints or online orders. By building strong relationships with customers through positive attitude and attentive response.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
• Assisted with new hire processing and existing training programs.
• Also investigating any errors relating to products, that is not reflecting on the website. Liaising with suppliers for accurate information and images of high quality. Also contacting suppliers for pricing verification. Ensuring that the quality and presentation of all products meets business requirements
• Supervising team to oversee any product issues in relation to customer queries. The investigation handles different platforms from point of input of data to warehouse investigation as well as contacting Suppliers and clients. My duties include assisting the team to provide excellent customer service with a 24-hour turnaround time.