Rasheedah Lawe Ndemanga
Blantyre
Summary
Systems operations professional with proven track record of optimizing and overseeing complex systems. Skilled in strategic planning and process improvement, consistently enhancing operational efficiency. Known for strong team collaboration and adaptability to changing needs, ensuring reliable and effective results.
Overview
20
20
years of professional experience
Work History
Systems Operations Supervisor
Malawi Savings Bank
04.2016
- Monitoring and responding to error messages and logs at the data centre servers - Power6 Server, Internet Server, CRISP Server, ECCH Servers, ACCPAC server
- Blackberry Server, CCTV servers and other institutional PC Servers
- Performing system tests, backups and test restores
- Managing Cheque Point clearing system
- Running Rubikon End of Day/Month operations
- Backing up Rubikon (Production site), restoring at the DR-Site on daily basis and depositing the backup tape at both remote and on site backup fireproof safes
- Backing up windows environment data for end-users
- Perform Helpdesk activities as and when assigned
- Ensuring Branch off-line system postings are consolidated with Rubikon Central system
- Ensuring that system reports and exceptional reports are produced and distributed to respective user departments
- Running Batch updates from Cheque Clearing system, on-line salary processing and other systems
- Filing Backup tapes and media at the Banks repository
- Restoring production system backups at the DR-Site and testing the restored data
- Monitoring temperatures in the data centre and server rooms to ensure that they are within recommended temperatures
- Maintaining Data Centre (s) security by ensuring that access to the data centre is under strict control
- Ensuring that no unauthorized persons have access to the data centre
- Monitoring Central systems response times and performance
- Performing any other duties as and when assigned by Head of Department and other superiors
Help Desk Supervisor
Malawi Savings Bank
04.2014
- Providing first level user support on computers, printers and systems (E-mail and Rubikon) usage
- Monitor Network traffic
- Manage a Help Desk ticketing system
- Logging issues as they are being reported via phone or e-mail
- Assigning logged issues to relevant competent support personnel
- Following up on outstanding logged issues
- Producing daily, weekly and monthly Help Desk reports to management
- Helping Users E-mail Administration
- Performing any other duties as and when assigned by Head of Department and other superiors
Senior Systems Administrator
Standard Bank
06.2017 - Current
- Ensuring efficient operations of Data Processing at the bank’s Data centre (i.e Start of Day/Month and End of Day/Month) and ensure completion within time lines
- Ensuring that all data files required for the branch network and operations processing centres are available for use each business day
- Ensuring that all banking systems i.e Bankmaster, MIS, Airtel Money, COGNOS, HPBPL, ATS, Datastore,SWIFT, IBSNET, Internet banking, sybrin are up and running
- Review previous days processing and ensure that checklists are completed as per set guidelines
- Verify that processing completed successfully and verify data integrity using system checks and reports
- Supervise and provide guidance and coaching to Systems Administrators to ensure that they are fully equipped with necessary skills
- Ensure that system clean ups, transaction and interest history strips are being done as per guidelines
- Key involvement in IT projects i.e Finacle Leasing project, HPL project, Finacle core banking project, MVP Loans project, Provas Loans project
- Ensure that all after hours support is provided in line with Service Level Agreements to ensure customer satisfaction
- Ensure that ATMs are monitored and that customers are timely advised of any down time
- Ensuring that system tests and restores on all systems are being done i.e
- Sparrow, CAMS and CIMS and all other bank systems
- Update Centre IT in SA with all statistical information and ensure reports are printed and sent to business within agreed SLA and timelines
- Perform month end checks and month end test runs for business to verify results and conduct security checks on the bank’s applications
- Ensure correct implementation of software is done on the production systems
- Ensure that System Backups and restores are being done by the Junior admins using Veritas Netbackup
- Ensuring that Tape Media Management for Veritas Netbackup Tape Library are being done
- Reviewing and amending Netbackup Policies
- Ensuring that End of day System run and monitoring on Finacle, TBMS and ODS Via Control M are done successfully by the Junior Admins
- Supervising Junior staff ensuring that all system processes run to completion
- Ensuring that all system issues and job failures that occur during End of day processes are raised and resolved before the next business day
- Lead in Incident Management and trouble shooting of all system failures
- Participate in all Testing and Disaster Recovery activities
- Performing Data Analysis
- Submit all Monthly Reports to Management
Systems Administrator
Standard Bank Malawi
05.2016 - 06.2017
- Making sure that all banking systems i.e
- Bankmaster, MIS, Airtel Money, COGNOS, HPBPL, ATS, Datastore,SWIFT, IBSNET, Internet banking, sybrin are up and running
- Bankmaster Core Banking system and end user support
- Running End of day, month and year operations
- Backing up all data
- Performing production system backups at the DR-Site and testing the restored data
- Ensuring data security in Data Centre ensuring that access to data centre is under strict control
- Processing salary batches from different business units
- Monitoring Central systems response times and performances
- End user support on all banking systems
Senior Bank Clerk
Malawi Savings Bank
02.2011 - 09.2013
- Recording all electronic salary files received for processing
- Processing and validation of electronic salary files using the Government
- Payment System Utility
- Extraction of output files from the Government Payment System
- Onward forwarding of output files to responsible sections and personnel
- Receiving manual salaries and allowances from Government departments for processing
- Recording all cheques and salary allowances schedules received for manual processing
- Depositing salary cheques
- Raising vouchers for salaries / allowances to be processed manually
- Capturing batches or posting entries for salaries and allowances
- Attending to salary allowances queries from all business units
IT & Administration Assistant
Gift of The Givers Foundation
01.2005 - 01.2011
- Producing Income and Expenditure Reports for the company
- Producing monthly Financial Reports
- Budgeting making sure that there is no over expenditure
- Preparing salaries for all employees
- Dealing with national labor issues
- Recruitment and selection of staff
- Training junior employees
- Managing the payroll system
- Resolving grievances among staff
- Maintaining all company Accounts
- Troubleshooting computers as well as Network
- Data entry
- Computer Software and Hardware maintenance and troubleshooting
- Internet Network Management and Administration
- System support and maintenance
- Managing the SQL server
- Network equipment maintenance, repairs and inventory management
Education
Bachelors Degree (Honours) - Business Computing
University of Wales
01.2013
Advanced Diploma - Business Information Systems
ABE - ICBM College
01.2008
Advanced Diploma - Business Administration & Management
IBAM – UK – Malawi College of Accountancy
Malawi School Certificate of Education - undefined
Njamba Sec School
01.2003
Skills
- PROFILE SUMMARY
- Systems Support with hands on approach and sound troubleshooting skills for supporting systems, monitoring and end user support management Monitoring of Networks, including configuration, optimization and supporting network Management Information systems
- TECHNICAL SKILLS AND SYSTEMS EXPERIENCES
- Finacle Banking System - Standard Bank
- Bankmaster Banking System - Standard Bank
- Rubikon Banking system -Malawi Savings Bank
- T24 Banking system - Malawi Savings Bank
- People Plus Payroll System - Malawi Saving Bank
- Sybrin Cheque Clearing System
- Helpdesk systems, Manage Engine and Spiceworks
- Server Management- Active Directory, ACCPAC, ECCH, CCTV
- TCP/IPv4 and TCP/IPv6
- Network monitoring tools (Nagios, PRTG, Solarwinds LEM, Zenoss)
- Operations skills
- Security and Risk management
- Data center operations
- IT infrastructure management
- Incident management
- Server management
- Network administration
- Technical leadership
- Problem-solving
- Project planning and development
- Management
- Staff management
- Continuous improvements
- Project management
- Data analysis
- Crisis management
- Performance management
- Delegation
- Data management
- Market research
- Computer Troubleshooting and Maintenance
- System monitoring, maintenance Support and troubleshooting
- Project Management
- Salesforce Management
- SQL data Extraction and analysis
- Leadership skills
- Mentoring skills
- Training Skills
- OTHER SKILLS -
- Business Marketing Skills
- Query handling skills
- Strategic Planning
- Analytical and numerical ability
- Business Analysis & Review
- Pricing
- Product Development and Reporting
- Customer care service
Hobbies and Interests
HOBBIES,, Travelling Jogging and Reading
Training
- Data Analytics - Linked in Learning
- AWS Shared Responsibility Model Course AWS Job roles in the Cloud - AWS
- SQL Queries and scripting - Linked in Learning
- Salesforce
- Comptia Linux Training
- PowerBi - Linked in Learning
- Data Analysis – Linked in Learning
- Transact SQL Training -Linked in Learning
- Finacle Banking System
- Superior Customer Care Service
- Learning Data Science and understanding the basics- Linked In Learning
- Data Analytics Dashboards VS Data stories
References
David Charles, Mlozi, Data Centre Manager, +265888205300, Standard Bank, P.O. Box30380, Capital City Lilongwe3
Ezekiel Mangani, IT & Infrastructure Manager, Old Mutual Malawi,Tel +265 888 404 027 / +265 993 048 042
The Programme Officer, Gift of the Givers Foundation, P.O. Box 80007,Blantyre 3,Tel +265888879480
Timeline
Senior Systems Administrator
Standard Bank
06.2017 - Current
Systems Administrator
Standard Bank Malawi
05.2016 - 06.2017
Systems Operations Supervisor
Malawi Savings Bank
04.2016
Help Desk Supervisor
Malawi Savings Bank
04.2014
Senior Bank Clerk
Malawi Savings Bank
02.2011 - 09.2013
IT & Administration Assistant
Gift of The Givers Foundation
01.2005 - 01.2011
Advanced Diploma - Business Administration & Management
IBAM – UK – Malawi College of Accountancy
Malawi School Certificate of Education - undefined
Njamba Sec School
Bachelors Degree (Honours) - Business Computing
University of Wales
Advanced Diploma - Business Information Systems
ABE - ICBM College
Similar Profiles
JEROME SIMWAKAJEROME SIMWAKA
ATM & ASSET CUSTODIAN/TEAM LEADER CUSTOMER SERVICE at Standard Bank LtdATM & ASSET CUSTODIAN/TEAM LEADER CUSTOMER SERVICE at Standard Bank Ltd
MARLTON SOLIVENMARLTON SOLIVEN
Systems Analyst-PLSQL Developer/Data Engineer/Lead at Philippine Savings Bank (Strongest Savings Bank)Systems Analyst-PLSQL Developer/Data Engineer/Lead at Philippine Savings Bank (Strongest Savings Bank)
ISHMAEL MNANIISHMAEL MNANI
Resourcing and NABMAS Clerk at National Bank of MalawiResourcing and NABMAS Clerk at National Bank of Malawi
Anthony GrahamAnthony Graham
Crew Manager/ Firefighter at Highlands and Islands AirportsCrew Manager/ Firefighter at Highlands and Islands Airports
FLORA MWANG'ONDAFLORA MWANG'ONDA
Psychosocial Counselor at Elizabeth Glaser Pediatric AIDS Foundation (EGPAF)Psychosocial Counselor at Elizabeth Glaser Pediatric AIDS Foundation (EGPAF)