Rashaad Raffie
Campaign Manager
Johannesburg
Summary
With 5 years of experience as an External Assessor and Client Services Liaison in the insurance construction industry, I have gained a wealth of skills and knowledge in this field. Reporting directly to the CEO has allowed me to develop strong organizational skills, attention to detail, and accuracy, which have been instrumental in my success. I am a focused, self-motivated, and proactive individual who consistently takes initiative to drive results. My high level of personal integrity ensures that I handle all tasks with utmost discretion.
Overview
12
12
years of professional experience
2012
2012
years of post-secondary education
2
2
Languages
Work History
Campaign Manager
MultiChoice City
02.2022 - Current
- Conducted thorough post-campaign analysis to identify successes, areas for improvement, and key learnings for future initiatives.
- Streamlined campaign reporting processes, providing actionable insights for continuous improvement.
- Worked with traditional media to obtain coverage of key events.
- Created grassroots campaign initiatives mobilizing support.
- Enhanced campaign performance by developing and implementing targeted marketing strategies.
- Worked closely with clients to design effective promotions to meet customer needs and exceed sales goals.
- Alerted and contacted customers about account or informational issues to maintain high levels of customer satisfaction.
- Monitored product development and audience response to adapt marketing and promotion campaigns accordingly.
- Utilized e-mail, social media, radio and TV to highlight products and services.
- Maintained account information accuracy by communicating frequently with salesmen and account executives.
- Boosted overall brand awareness by consistently delivering innovative campaigns that resonated with target audiences.
- Managed multi-channel campaigns for increased brand visibility and customer engagement.
- Increased lead generation through data-driven audience segmentation and personalized content creation.
Contracting Specialist
DSTV Media Sales
04.2019 - 02.2022
- Receive advisement applications from client
- Using Landmark to contract commercials across DSTV channels
- Liaising daily with clients regarding their advertisement bookings (i.e
- Booking spots, sending spot lists, and re-booking dropped spots etc)
- Completing the confirmation (Contract) within 8 hours (if all channels are available)
- Checking availability list and booking spots accordingly
- Communicate to clients if there wasn't a programme/spot available on their request and suggest another programme/spot
- Check limbos and replace spots constantly throughout the day
- File all correspondence according to client and product daily
- Deal with client queries & complaints
- Work well with AIE's and support structure
- Dealing with BBC world news
- Creating and loading flighting codes
- Dealing with all upfront clients
External Assessor/Call Centre Agent/Support Consultant
Black Water Holdings
04.2016 - 12.2018
- Company Overview: Leading South African Insurance companies
- Home insurance repairs leading South African Insurance companies
- SLA with the institution
- Designed and installed cupboards and accessories
- Turnkey projects assistance with all aspects from start to completion
- Repair and revamp services
- After sales services
- Cabinetry and carpentry, roofing, ceilings and partitioning, painting and plastering
- Attending to inbound calls from users
- Outbound calls to clients following up on resolved queries
- Responding to emails from client queries
- Resolving queries & logging 3rd level queries
- Escalating queries to Team Leaders & Technical Support
- Contacting clients with feedback
- Conducting customer satisfaction/system suggestion surveys
- Navigating clients (telephonically) through the website
- General office administration - faxing, filing, emailing
- Assessments of damages at customer's homes
- Creating and submitting quotes
- Managing quality control once teams on site
- Managing inventory
- Contacting Customers with feedback
- Responding to emails from client queries
- Leading South African Insurance companies
- Looking for further growth aspects
Junior Technician Consultant
Magispan
09.2015 - 02.2016
- Company Overview: Information Technology
- Creating Templates for Oracle migration from 11i to R112
- Data cleansing
- Working on the SQL database
- Working on Oracle
- Information Technology
- 6 Month Contract
Junior Assessor
Unus Solutia Corporation
03.2015 - 08.2015
- Company Overview: Construction
- Assessments of damages at customer's homes
- Managing quality control once teams on site
- Managing inventory
- Working on Quickbooks and SIPM
- Contacting Customers with feedback
- Responding to emails from client queries
- General office administration - faxing, filing, emailing
- Construction
- Retrenched
Promotional and Sales Staff
Baby Expo -Jhb (Chicco)
11.2013 - 12.2013
- Company Overview: Baby Equipment
- Sales position at the Baby Expo in Johannesburg, South Africa (Gauteng)
- Sales of baby equipment
- Dealing with clients face to face
- Product demo and knowledge
- Full stocktakes after expo
- Baby Equipment
- Temp Position
Administrator
Dry Clean City
11.2012 - 12.2012
- Company Overview: Laundromat
- Junior level position at Dry Clean City in Johannesburg, South Africa (Gauteng)
- Managing front desk
- Contacting clients
- Loading, amending of all new dry cleaning
- Advising clients of the terms & conditions of policies
- General office administration - faxing, emailing, typing of correspondence
- Laundromat
Education
Level 4 (Matric) - Mathematical Literacy, Sustainable Tourism, Tourism Operation Science, Tourism Client Services, Human Resources, English, Life Orientation
Central Johannesburg College
N4 Tourism - undefined
Central Johannesburg College
N5 Tourism - undefined
Central Johannesburg College
Skills
- Computer literacy in Microsoft Office programs
- PowerPoint presentations
- Excel spreadsheets
- Diary management
- Meeting arrangement
- Project management
- Communication skills
- Professional correspondence
- Organizational skills
- Planning
- Time management
- Attention to detail
- Discretion
- Professionalism
- Written communication skills
- Verbal communication skills
- Coordination
- Administrative skills
- Self-motivated
- Positive outlook
- Stress tolerance
- Resilience
- Flexibility
- Reliability
- Commitment
- Relationship building
- Trust building
- Creative flair
- Proactive
- Independent work
- Systematic approach
- Methodical approach
- Integrity
Special Strengths
- Excellent written and verbal communication skills
- Strong organization, coordination and administrative skills
- Self-motivated and positive outlook
- Stress tolerance and resilience
- Flexible, reliable and committed
- Ability to establish solid relationships and build trust with key stakeholders
- Attention to detail with strong creative flair
- Proactive, self-starter and work independently
- Systematic, methodical and strong organizational skills
- Professional, confidential and acts with integrity
Punctuality And Attendance
Yes, he went over and above his working hours
Honesty
Rashaad has a high level of honesty and integrity and can be trusted to maintain discretion in any matter of confidentiality.
Sober Habits
Yes
Relationship With Manager
I have been able to count on him being well-organised and proactive in helping to maintain good order and efficiency.
Relationship With Colleagues
He worked well with all employees from receptionist all the way up to upper management, treated all with respect and got to know everyone on a personal level.
Relationship With Clients
He had a highly professional and helpful manner in his dealings with all clients.
Supervision Required
He has the ability to work efficiently and accurately without supervision.
Would You Re Employ
Yes, without a doubt.
Residential Area
Bosmont, Johannesburg, Gauteng, South Africa
Own Transport
True
Salary Required
NEG
Personal Information
- ID Number: 930304 5154 084
- Notice Period: Immediate
- Driving License: Codie B
Timeline
Campaign Manager
MultiChoice City
02.2022 - Current
Contracting Specialist
DSTV Media Sales
04.2019 - 02.2022
External Assessor/Call Centre Agent/Support Consultant
Black Water Holdings
04.2016 - 12.2018
Junior Technician Consultant
Magispan
09.2015 - 02.2016
Junior Assessor
Unus Solutia Corporation
03.2015 - 08.2015
Promotional and Sales Staff
Baby Expo -Jhb (Chicco)
11.2013 - 12.2013
Administrator
Dry Clean City
11.2012 - 12.2012
N4 Tourism - undefined
Central Johannesburg College
N5 Tourism - undefined
Central Johannesburg College
Level 4 (Matric) - Mathematical Literacy, Sustainable Tourism, Tourism Operation Science, Tourism Client Services, Human Resources, English, Life Orientation
Central Johannesburg College
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