Microsoft Excel
Raquelle Taljaard
Owner Of Home Cooked Meals
Mossel Bay
Summary
Dynamic business owner with a proven track record at Boerekos, excelling in customer relations and budget administration. Enhanced operational efficiency and achieved financial growth through strategic planning and effective marketing. Skilled in Microsoft Excel and fostering strong client relationships, I thrive in fast-paced environments while delivering exceptional service.
Overview
8
8
years of professional experience
Work History
Owner of Homemade Food
Boerekos
01.2018 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- I have strong administrative and typing skills, with experience in Microsoft Excel, including basic bookkeeping and project tracking. I am currently further developing my Excel skills through an advanced course on Udemy.
- I have experience managing calendars, scheduling appointments, handling emails, and performing accurate data entry. I am also skilled in creating content using tools such as Canva, Microsoft Word, and Google Calendar.
- I am highly organized, detailed-oriented, and have strong time management skills. I communicate professionally and respond efficiently to client inquiries via email and chat.
- Consulted with customers to assess needs and propose optimal solutions.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decisionmaking.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Established foundational processes for business operations.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
- Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Interacted well with customers to build connections and nurture relationships.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Assisted in recruiting, hiring and training of team members.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
Education
High School Diploma -
Delmas High School
Delmas, South Africa 04.2001 -
Skills
Business management
Customer relations
Labor relations
Budget administration
Relationship building
Client service
Small business operations
Business marketing
Verbal and written communication
Business planning
Basic Utility Billing
Organizational Administration
Administrative Management
Senior Administration
Microsoft Excel
Data Entry & Typing
Basic Bookkeeping
Google Calendar
Microsoft Word
Calendar & Email Management
Canva
Time Management
Organisation & Attention to Detail
Customer Communication (Email & Chat)
Accomplishments
- Supervised team of 2 staff members.
- Achieved 100% through effectively helping with cooking Meals.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 100% by completing cooking with accuracy and efficiency.
- Collaborated with team of 2-3 in the development of Cooking Meals.
- Resolved product issue through consumer testing.
Software
Canva
Timeline
Owner of Homemade Food
Boerekos
01.2018 - Current
High School Diploma -
Delmas High School
04.2001 -
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages
English
Advanced (C1)
Afrikaans
Advanced (C1)
Interests
Design: Highlights innovative thinking and creativity, crucial for marketing or design roles
Creative Skills
Quote
It is never too late to be what you might have been.
George Eliot