Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Raphilwe Letseparela

Receptionist/switchboard
Johannesburg North, Gauteng

Summary

Driven by a passion for exceptional customer service, I excelled at Comment Tires by surpassing monthly sales targets through advanced product knowledge and effective sales strategies. My experience at Prosper's Fish and Chips honed my multitasking abilities, ensuring high-quality guest experiences. Skilled in contract preparation and fostering client relationships, I consistently achieve and exceed business goals. Friendly Receptionist with background in various office settings. Knowledgeable about security, service and clerical requirements. Takes on multiple simultaneous tasks with excellent time management abilities and resourceful approach. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Overview

3
3
years of professional experience

Work History

Sales Associate

Comment Tires
04.2018 - 12.2019
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.

Waitress

Prosper's Fish and Chips
04.2018 - 12.2019
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Retail Sales Associate

Pep
04.2017 - 06.2017
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.

Front Desk Receptionist

Cherry Tree Indema Marketing
08.2013 - 04.2014
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Collected room deposits, fees, and payments.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.

Education

Certificate Introduction To Administration - Secretarial Studies And Office Administration

Alison
Galway, Ireland
07.2024

Certificate Introduction To Receptionist - Administrative Specialist

EduCourse Online
Online
07.2024

Certificate - End User Computer

Siyafunda Learning
Johannesburg North, Cosmo City
11.2018

National Certificate - Grade 12

Fourways High School
Johannesburg North
2011

Skills

Exceptional customer service

Languages

English
Advanced (C1)
Sepedi
Upper intermediate (B2)
Setswana
Intermediate (B1)
Afrikaans
Elementary (A2)

Timeline

Sales Associate

Comment Tires
04.2018 - 12.2019

Waitress

Prosper's Fish and Chips
04.2018 - 12.2019

Retail Sales Associate

Pep
04.2017 - 06.2017

Front Desk Receptionist

Cherry Tree Indema Marketing
08.2013 - 04.2014

Certificate Introduction To Administration - Secretarial Studies And Office Administration

Alison

Certificate Introduction To Receptionist - Administrative Specialist

EduCourse Online

Certificate - End User Computer

Siyafunda Learning

National Certificate - Grade 12

Fourways High School
Raphilwe Letseparela Receptionist/switchboard