Rapelang Kotsi

• I have hands-on experience with OpenShift, including cluster management, application deployment, and CI/CD pipeline setup.

• I've pushed Docker images to OpenShift's integrated image registry to create new image streams or update existing ones.

• Collaborated on projects using Visual Studio Code's built- in collaboration features

• Monitored and analyse security events, identifying and responding to potential threats to protect sensitive data and systems.

• Managed and investigated security incidents, developing incident response strategies that minimise downtime and financial impact.

• Delivered exceptional customer support to over 100 end-users daily, handling technical issues and service requests through various channels.

• Assisted in the development of incident response plans and performed regular security audits to ensure adherence to best practices.

• Utilised ServiceNow for ticket management, ensuring timely resolution and accurate documentation of all incidents.

• Diagnosed and resolved diverse technical problems, including hardware malfunctions, software errors, and network connectivity issues

Hardware and software support

• Achieved high client satisfaction at Capitec Bank by effectively resolving telephonic and written inquiries and complaints within service level agreements.
• Enhanced efficiency in client interactions, resulting in quicker resolution times. Proactively followed up on all queries and escalated unresolved issues to leadership for further action.
• Maintained accurate reporting through proficient use of hardware and software.
• Resolved client issues in strict adherence to established policies and procedures. Identified and reported system process issues to facilitate timely resolutions and preventative strategies.
• Accurately calculated administrative fees for fixed-term unlocks. Demonstrated strong time management skills to meet operational demands.