Ranveer Jugmohan
Short-Term Insurance Product Manager
Midrand
Summary
Insurance leader with 18+ years' experience managing high-volume short-term insurance operations across applications, retention, customer service and end-to-end claims, with proven capability in people development, operational governance and process optimization. Experienced Short-Term Insurance Product Manager with more than 18 years of progressive experience within the insurance industry, spanning insurance administration, processing management, short-term insurance operations, customer service, sales execution and end-to-end claims management. Currently responsible for leading a team of 10 employees across key stages of the insurance lifecycle, including new and retained application onboarding, sales-call execution, customer support and the complete claims process. Manage approximately 180 applications per month and oversee approximately 100 claims per month, with an average claims turnaround time of 48–72 hours. Experienced in managing claims from notification and assessment through investigation, decision-making and final payout, including the assessment of repudiated claims. Proven people leader who has mentored and developed 18 employees who subsequently progressed into and excelled in new roles within the organisation. Strong background in operational management, process optimisation, risk identification and mitigation, governance, regulatory compliance, audit management, SLA management, management reporting and strategic planning.
Overview
3
3
Languages
1
1
Certification
19
19
years of professional experience
Work History
Short-Term Insurance Product Manager
KGANYA INSURANCE ADMINISTRATORS
04.2023 - Current
- Lead a short-term insurance function covering application onboarding, sales execution, customer support and end-to-end claims management.
- Lead and manage a team of 10 employees, providing direction, coaching, mentorship and performance support.
- Oversaw 180 new and retained applications monthly, ensuring accurate and timely onboarding progression.
- Managed in-department customer-support call centre, overseeing customer queries and escalations for improved service delivery.
- Manage the full claims lifecycle from notification and assessment through investigation, decision-making and final settlement/payout.
- Oversee approximately 100 claims per month while maintaining an average 48–72 hour claims turnaround time.
- Assess and manage repudiated claims, ensuring decisions are supported by policy terms, documentation, facts and applicable business rules.
- Monitored claims processes, identified operational risks and recurring issues, and supported corrective and preventative actions to enhance process integrity.
- Ensure adherence to claims Standard Operating Procedures, internal policies, applicable legislation, POPIA and Treating Customers Fairly (TCF) requirements.
- Support internal and external audit processes, operational controls, incident resolution and strategic planning.
- Selected achievements
- Maintain a 48–72 hour average turnaround while overseeing approximately 100 claims per month.
- Mentored and developed 18 employees who subsequently progressed into and excelled in new roles within the organization.
- Led cross-functional teams to develop and launch innovative insurance products.
- Analyzed market trends to identify growth opportunities and inform product strategy.
- Mentored junior product team members, fostering professional growth and knowledge sharing.
Insurance Processing Manager
Kganya Insurance Administrators
04.2015 - 03.2023
- Managed insurance processing operations with responsibility for team performance, workflow management, process implementation, operational risk, governance, reporting and employee development.
- Managed team members to ensure delivery of business-unit objectives and operational requirements.
- Coordinated operational workflows and implementation of business processes.
- Managed project planning, budgeting and initiatives aimed at improving cost effectiveness.
- Identified operational risks, implemented mitigation measures and reported failed procedures and incidents.
- Established and implemented Standard Operating Procedures and Service Level Agreements (SLAs).
- Prepared monthly financial and production reporting for management, including Manco and Exco.
- Analysed operational trends to support management decision-making.
- Managed staff development, coaching, mentorship, appraisals, recruitment, workforce planning and skills training.
- Promoted governance and compliance and supported implementation of legislative and regulatory changes.
- Ensured department operations aligned with POPIA and TCF requirements.
- Selected achievements
- Successfully completed annual onboarding of approximately 190,000 policy retention applications within the allocated budget and required timeframe.
- Played a key role in the transition away from reliance on the South African Post Office for product-stationery delivery, contributing to the implementation of a courier-based delivery model.
- Mentored and developed employees, supporting career progression into broader roles within the organisation.
Insurance Scheme Administrator
Kganya Insurance Administrators
12.2007 - 03.2015
- Processed new business, retention applications and customer-detail updates.
- Managed customer policy-status reporting and exception handling.
- Generated debtor-order files and supported billing processes.
- Provided call-centre supervision and customer support.
- Performed bank-statement reconciliations.
- Assisted with the development, testing and rollout of new administrative reporting and systems.
Education
Wealth Management - NQF Level 5
FaisIT
Online01-2025
Project Management - Management
EStudy
Online01-2024
Performance Management - Management
EStudy
Online01-2024
RE5 - Insurance Representative
Moonstone
Sandton, South Africa01-2018
Mentorship Programme - Organizational Leadership
FAISIT
Johannesburg, South Africa01-2018
MDP – Business Management - NQF Level 7
UNISA School of Business Leadership
Johannesburg, South Africa01-2017
Skills
Short-Term Insurance Operations
New Business & Retention
Claims Assessment & Repudiations
Sales Call Execution
People & Team Management
Performance Management
Risk Identification & Mitigation
Audit Management
SLA & Turnaround-Time Management
Financial Reporting
Workforce Planning
Product Management
End-to-End Claims Management
Claims Settlement & Payout
Customer Service Operations
Coaching & Mentorship
Accomplishments
- 18+ years of progressive insurance experience: Scheme Administrator → Insurance Processing Manager → Short-Term Insurance Product Manager.
- Current responsibility for approximately 180 applications and 100 claims per month.
- Average claims turnaround time of 48–72 hours.
- Annual retention onboarding of approximately 190,000 applications delivered within budget and required timeframe.
- 18 employees mentored and developed, with subsequent progression and strong performance in new roles.
- Contributed to a major operational transition from South African Post Office delivery to courier-based product-stationery delivery.
Certification
Service Champion — KLM Power | 2019, Change Management — KLM Power | 2019, Microsoft Excel 2013 – Advanced — Torque IT | 2016, Microsoft PowerPoint – Introduction — Torque IT | 2017
PROFESSIONAL DEVELOPMENT
- Service Champion — KLM Power | 2019
- Change Management — KLM Power | 2019
- Microsoft Excel 2013 – Advanced — Torque IT | 2016
- Microsoft PowerPoint – Introduction — Torque IT | 2017
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Short-Term Insurance Product Manager
KGANYA INSURANCE ADMINISTRATORS
04.2023 - Current
Insurance Processing Manager
Kganya Insurance Administrators
04.2015 - 03.2023
Insurance Scheme Administrator
Kganya Insurance Administrators
12.2007 - 03.2015
Wealth Management - NQF Level 5
FaisIT
Project Management - Management
EStudy
Performance Management - Management
EStudy
RE5 - Insurance Representative
Moonstone
Mentorship Programme - Organizational Leadership
FAISIT
MDP – Business Management - NQF Level 7
UNISA School of Business Leadership