Summary
Overview
Work History
Education
Skills
Personal Information
Equity Status
Timeline
Generic

Randy Thabiso Klaas

Stakeholder Relations, Branding And Events Coordinator
Mindalore

Summary

Eight years of experience in stakeholder management, wellness project coordination, branding, and marketing. Results-driven professional dedicated to driving business growth and cultivating strong client relationships. Skilled in identifying market opportunities, managing high-impact initiatives, and delivering innovative wellness solutions aligned with organizational goals. Expertise in navigating complex projects and building meaningful connections. Asset to any team seeking strategic growth and impactful outcomes.

Overview

20
20
years of professional experience
2001
2001
years of post-secondary education

Work History

Coordinator: Branding and Events Management

POLMED
Pretoria
01.2022 - Current
  • Brand Strategy Development: Conceptualized and implemented branding initiatives that enhanced brand visibility and alignment with organizational objectives.
  • Conducted brand audits to ensure consistency across all platforms and stakeholder engagements.
  • Event Planning & Execution: Coordinated high-profile corporate events, symposiums, and wellness programs, achieving increased attendance and participant satisfaction by 20%.
  • Managed end-to-end event logistics, including budgeting, vendor negotiations, and onsite execution, ensuring seamless delivery.
  • Marketing Communication: Designed and executed targeted marketing campaigns, leveraging digital and traditional media to maximize audience reach and engagement.
  • Created impactful content and collateral to support campaigns, ensuring alignment with brand messaging and objectives.
  • Stakeholder Engagement: Fostered strong relationships with internal and external stakeholders, including clients, vendors, and strategic partners, to drive collaborative success.
  • Acted as a liaison between departments to ensure clear communication and alignment of initiatives.
  • Project Management: Delivered multiple projects within scope, on time, and within budget, showcasing excellent organizational and multitasking skills.
  • Utilized project management tools to track milestones and provide transparent updates to stakeholders.
  • Data-Driven Decision Making: Monitored and analyzed campaign performance metrics to refine strategies and achieve measurable ROI improvements.
  • Conducted post-event evaluations to identify success factors and areas for improvement, ensuring continuous growth.
  • Creative Direction: Directed creative teams to design marketing assets that resonated with target audiences and reinforced brand identity.
  • Introduced innovative ideas that enhanced the customer journey and elevated brand perception.
  • Leadership & Collaboration: Mentored junior staff, fostering professional development and improving team efficiency by 15%.
  • Collaborated with cross-functional teams to align marketing efforts with organizational goals.

Communications Officer

POLMED
Pretoria
12.2019 - 12.2021
  • Stakeholder Relations Management: Built and maintained strong relationships with internal and external stakeholders, including SAPS Communication and Employee Health and Wellness departments, ensuring seamless collaboration and alignment with organizational goals.
  • Events Coordination and Management: Successfully planned, scheduled, and executed a diverse range of events, including health days, wellness weeks, AGMs, and ad-hoc initiatives in line with the schemes' events calendar.
  • Managed onsite staff during events, providing direction and support to achieve event objectives effectively.
  • Conducted post-event debriefs to evaluate outcomes, capture key insights, and develop action plans for continuous improvement.
  • Provincial Outreach: Undertook regular visits to provinces to provide logistical support and set up venues for wellness and health-related events, ensuring regional engagement and accessibility.
  • Event Marketing Campaigns: Designed and implemented targeted marketing campaigns for events, enhancing participant engagement and attendance.
  • Collaborated cross-functionally with Marketing, Communications, and Sales teams to ensure strategies were aligned with broader organizational objectives.
  • Communication Strategy Support: Contributed to the development and execution of the organization's communication strategy, ensuring messaging consistency across internal and external platforms.
  • Assisted with drafting and producing communication materials, including communiqués, newsletters, and reports, tailored to specific departmental needs.
  • Project Management: Led the planning and execution of large-scale projects such as health symposiums and wellness initiatives, ensuring timely delivery within scope and budget.
  • Compiled detailed project plans, event timelines, and production schedules to ensure smooth operations.
  • Budget Management: Developed and managed event budgets, allocating resources strategically to maximize ROI and achieve cost efficiencies.
  • Social Media and Brand Management: Created engaging social media content to enhance brand visibility and audience engagement.
  • Ensured consistent brand messaging and representation across all event and marketing materials.
  • Member Engagement: Assisted with member surveys to gather insights for improving services and events.
  • Communicated vital updates and information from managers to stakeholders and members to maintain transparency and engagement.
  • Innovation and Improvement: Continuously identified opportunities for enhancing event experiences, marketing strategies, and communication channels.
  • Created and distributed informational materials, including newsletters and brochures, to promote health initiatives effectively.
  • Managed social media platforms, crafting engaging content that increased online interaction and visibility of organizational programs.
  • Developed and implemented communication strategies to enhance member engagement and awareness of health services offered.

Fleet Coordinator

Faithrich Projects and Trading
Vereeniging
03.2018 - 11.2019
  • Establishing a network of Contractors and Subcontractors to generate sales.
  • Daily Scheduling of fleet vehicles.
  • Co-ordinate and manage a weekly/daily schedule and allocate order accordingly.
  • Provide regular feedback report to management on all key initiatives.
  • Conducting/Providing training to Potential drivers with regards to operational requirements.
  • Uploading and generating automated weekly reports.
  • Attend regular planning workshops and meetings.
  • Providing an efficient, courteous and professional quality service to all clients.
  • Maintaining a good and sound business relationship with clients, Subcontractors and service providers.
  • Assisting with the administration duties.
  • Handled day-to-day shipping and receiving overseeing more than 25 packages per day.

New Business and Sales Consultant

Patient Focus Africa
Johannesburg
09.2016 - 12.2017
  • Established a robust network of providers and affiliates, including wellness companies.
  • Introduced new products to both existing and new clients.
  • Client Relations & Schedule Management: Coordinated and managed weekly sales and client relation schedules, optimizing client engagement and operational efficiency.
  • Oversaw client engagement strategies across an allocated region, driving enhanced client satisfaction.
  • Reporting & Feedback: Provided regular feedback reports to management on key initiatives, contributing to strategic decision-making and performance improvements.
  • Uploaded and generated automated weekly reports for the sales manager, streamlining data analysis and reporting processes.
  • Training & Development: Conducted training sessions for service providers and healthcare professionals within the wellness and occupational health sectors, enhancing service delivery and product knowledge.
  • Managed the administration of wellness product calibration processes, ensuring compliance and operational accuracy.
  • Project Management: Project managed Occupational Health initiatives with Life Occupational Health and in the mining sector, successfully meeting project milestones and client expectations.
  • Assisted with client service issues related to the Key-Care and Bankmed products, ensuring prompt and effective resolution.
  • Invoicing & Administration: Prepared and sent monthly invoice templates for project processing, maintaining accurate financial records and timely billing.
  • Attended regular planning workshops and meetings, contributing to strategic planning and operational improvements.
  • Client Service Excellence: Delivered efficient, courteous, and professional quality service to all clients, maintaining a high standard of client satisfaction.
  • Cultivated and maintained strong business relationships with clients and service providers, fostering long-term partnerships.
  • Developed and maintained strong relationships with healthcare providers to understand patient needs and drive tailored solutions.
  • Conducted in-depth product presentations and demonstrations to educate clients on service offerings, resulting in increased adoption rates.
  • Collaborated with cross-functional teams to streamline sales processes and enhance customer experience through feedback integration.

Wellness Project Coordinator

Healthy Choices (GEMS)
06.2016 - 08.2016
  • Project managing and coordinating Wellness related events.
  • Establish and coordinate network of providers/affiliates including wellness trainers.
  • Conducting site/area visit before and event and providing feedback and recommendations for floor lay-outs prior to an event.
  • Ensure that Wellness events are facilitated to the highest standard to ensure client satisfaction.
  • Co-ordinate, manage and be present at wellness days.
  • Provide regular feedback report to management on all key initiatives.
  • Providing an efficient, courteous and professional quality service to all clients.
  • Maintaining a good and sound business relationship with clients and service providers.
  • Assisting and Training nurses on Gems digital platform for capturing clinical data during wellness days.
  • Processing and ensuring that clinical data as well as claims invoices are submitted and are correct.
  • Providing training to clinical staff within line with the service requirements from Gems Wellness.

Wellness Project Coordinator

Metropolitan Health Risk Management
04.2012 - 05.2016
  • Project managing and coordinating Wellness related events.
  • Establish and coordinate network of providers/affiliates including wellness trainers.
  • Conducting site/area visit before and event and providing feedback and recommendations for floor lay-outs prior to an event.
  • Ensure that Wellness events are facilitated to the highest standard to ensure client satisfaction.
  • Co-ordinate, manage and be present at wellness days.
  • Provide regular feedback report to management on all key initiatives.
  • Compiling of all required wellness programme statistical data that is required for reports, that are to be submitted to clients.
  • Procuring Wellness Material from internal or external vendors.
  • Ensure that the monthly Invoice template is prepared and sent to the Project for processing.
  • Quality assessment of clinical data.
  • Uploading and generating automated wellness reports for clients.
  • Attend regular planning workshops and meetings with clients in between events to ensure that proper event planning is done.
  • Providing an efficient, courteous and professional quality service to all clients.
  • Maintaining a good and sound business relationship with clients and service providers.

Absenteeism Incapacity Management administrator

Metropolitan Health Risk Management
05.2011 - 03.2012
  • Administrating new cases from regional offices and departments.
  • Quality controlling.
  • Liaising with branch supports from branches and consultants telephonically.
  • Receiving and replying to emails from Case Managers and consultants.
  • Applying scheme protocols to ensure that all queries are handed over to relevant departments, if any post assessment needs to be done.
  • Handling clinical related queries.
  • Assisting with telephonic/correspondence related enquiries and ensuring that feedback is provided within the specified SLA time line.
  • Data Capturing.
  • Processing of incapacity claims for DPSA members.
  • Processing payment for service providers.

Client Service Consultant

Metropolitan Health Group (Gems)
07.2008 - 04.2011
  • Providing providers/members with feedback relating to their claims/member enquiries.
  • Applying scheme protocols to ensure that all queries are handed over to relevant departments, if any post assessment needs to be done.
  • Handling clinical and service-related queries.
  • Assisting with telephonic/correspondence related enquiries and ensuring that feedback is provided within the specified SLA timeline.
  • Assisting T/leader with monthly production reports for stats purposes.
  • Liaising with different department both internal and external.
  • Running quality checks on all service requests.
  • Communicating outstanding requirements, either electronically or telephonically.

Correspondence Client Liaison

Bathabile Holdings
07.2007 - 06.2008
  • Administrating new cases from clients.
  • Receiving correspondence from clients.
  • Processing client enquiries and providing feedback.
  • Escalating enquiries to relevant departments for processing.
  • Administrating medical requirements.
  • Liaising with branch support and consultants telephonically.
  • Offering client service support.
  • Meeting monthly targets.
  • Quality control.

Correspondence Client Liaison

Siemens South Africa
06.2006 - 06.2007
  • Logging Incidents telephonically or electronically.
  • Escalating Logged incidents to the Online Support centers.
  • Allocating service calls with reference numbers and priorities.
  • Dispatching service calls to relevant Technicians.
  • Updating system with related progress.
  • Liaising With Vendors, Subcontractors Service Managers.
  • Meet production targets.
  • Following up on Events that have gone past the required SLA response time.
  • Complete all administrative duties correctly and meet deadlines.
  • Clearing faults.
  • Adhere to Siemens underwritten policies and procedures.
  • Process reports/Data capturing of reports.
  • Established/maintained relationship with customers.
  • Updating system by loading client related info, for new and existing clientele.

Client Service consultant

Telkom SA
03.2005 - 05.2006
  • Providing an efficient, courteous and professional quality service.
  • Receiving and processing all inwards telephone calls.
  • Responding to customer’s telephonic and electronic enquiries.
  • Maintain and improve customer satisfaction by dealing with customer queries professionally.
  • Established/maintained relationship with customers.
  • Deal with customer complains calmly and professionally.
  • Accurate capture of information.
  • Meeting set production target.
  • Adhere to schedule requirement.
  • Ensure that all queries are resolved within the required time frame.
  • Accept and log calls accurately.
  • Ensure that no more than 3% of calls receive are abandoned.
  • Liaising with the credit management department.
  • Handling of all related queries/disputes/collection.
  • Process reports/Data Capturing of reports.
  • Process new application and orders for customers.
  • Processing credit card payments (online).

Education

Senior Certificate - English, Afrikaans, Business Economics, Biology, Accounting, History

VORENTOE HIGH SCHOOL

Certificate - Customer and Call Centre Management, Commercial Business System, Communication Skills Theory, Handling of inbound and outbound calls, Business Writing, Project Management, Resource Management

TELKOM CENTRE FOR LEARNING

BA Digital Marketing - Digital Marketing and Communication, Web Design and Digital Marketing Practices, Business Management, Information Technology, Social Media Marketing, Marketing, Fundamentals of Economics, Financial Reporting and Analysis

Mancosa
Johannesburg South Africa

Skills

Analytical problem-solving

Microsoft Office proficiency

Detail-oriented data management

Adaptability to change

Brand development

Social Media Strategy and Management

SEO and Web Analytics

Stakeholder Management

Project Management

Risk Assessment and Events Management and Compliance

Integrated sales strategies for B2B and B2C

Negotiation and Upselling

Team Collaboration and Leadership

Personal Information

  • ID Number: 8202185919085
  • Nationality: South African
  • Driving License: Code 10

Equity Status

African Male

Timeline

Coordinator: Branding and Events Management

POLMED
01.2022 - Current

Communications Officer

POLMED
12.2019 - 12.2021

Fleet Coordinator

Faithrich Projects and Trading
03.2018 - 11.2019

New Business and Sales Consultant

Patient Focus Africa
09.2016 - 12.2017

Wellness Project Coordinator

Healthy Choices (GEMS)
06.2016 - 08.2016

Wellness Project Coordinator

Metropolitan Health Risk Management
04.2012 - 05.2016

Absenteeism Incapacity Management administrator

Metropolitan Health Risk Management
05.2011 - 03.2012

Client Service Consultant

Metropolitan Health Group (Gems)
07.2008 - 04.2011

Correspondence Client Liaison

Bathabile Holdings
07.2007 - 06.2008

Correspondence Client Liaison

Siemens South Africa
06.2006 - 06.2007

Client Service consultant

Telkom SA
03.2005 - 05.2006

Certificate - Customer and Call Centre Management, Commercial Business System, Communication Skills Theory, Handling of inbound and outbound calls, Business Writing, Project Management, Resource Management

TELKOM CENTRE FOR LEARNING

Senior Certificate - English, Afrikaans, Business Economics, Biology, Accounting, History

VORENTOE HIGH SCHOOL

BA Digital Marketing - Digital Marketing and Communication, Web Design and Digital Marketing Practices, Business Management, Information Technology, Social Media Marketing, Marketing, Fundamentals of Economics, Financial Reporting and Analysis

Mancosa

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Randy Thabiso KlaasStakeholder Relations, Branding And Events Coordinator