Randy Golden
Sales Manager
29 Shamrock Street, Florida, Roodepoort
Summary
A dynamic Sales Manager with a proven track record at Cyclotherm Technologies, adept in sales planning and client relationship management. Elevated sales revenue through strategic account development and exceptional team leadership. Excelled in building lasting customer loyalty and surpassing sales targets, demonstrating both hard and soft skills essential for business growth.
Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Sales Manager
Cyclotherm Technologies
Sandton
01.2022 - 11.2023
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
Salesman
SupaQuik
Johannesburg
08.2021 - 01.2022
- Upheld high standards of customer service by promoting and upselling new products and services.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Increased sales revenue by identifying potential clients and conducting persuasive product presentations.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Achieved or exceeded company-defined sales quotas.
- Maintained current knowledge of evolving changes in marketplace.
Protection Officer
HMA Security
Johannesburg CBD
07.2021 - 08.2021
- Prevented thefts and property damage through proactive surveillance and immediate intervention when necessary.
- Supported event planning teams with risk assessments and tailored security plans to ensure the safety of all attendees.
- Conducted regular safety drills for staff and visitors, promoting preparedness and awareness of emergency procedures.
- Ensured compliance with relevant laws, regulations, and company guidelines while executing all protection duties effectively.
- Improved communication between team members through the implementation of efficient reporting procedures and documentation practices.
- Collaborated with local law enforcement agencies during investigations and emergencies, fostering positive working relationships.
Store Manager
HiQ Constantia Kloof
07.2019 - 10.2020
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
- Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
Assistant Store Manager
Tyres and More
02.2019 - 07.2019
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Store Manager
Tyres and More
03.2017 - 09.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
- Completed point of sale opening and closing procedures.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Salesman Technician
Tiger Wheel and Tyre
02.2014 - 11.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Developed strong client relationships through consistent communication and exceptional customer service.
- Collaborated with team members to streamline sales processes, resulting in an efficient workflow.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Built relationships with customers and community to promote long term business growth.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Developed, maintained and utilized diverse client base.
- Maintained current knowledge of evolving changes in marketplace.
- Contributed to team objectives in fast-paced environment.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Maintained meticulous records of maintenance activities, ensuring compliance with industry standards.
Regional Salesman Technician Supervisor
Tiger Wheel and Tyre
01.2011 - 11.2014
- Increased sales by offering advice on purchases and promoting additional products.
- Upheld high standards of customer service by promoting and upselling new products and services.
- Continuously updated product knowledge, staying informed of industry trends and competitor offerings.
- Informed customers of promotions to increase sales productivity and volume.
- Developed, maintained and utilized diverse client base.
- Stayed current on company offerings and industry trends.
- Built diverse and consistent sales portfolio.
- Enhanced safety protocols, conducting regular inspections and safety drills for technical team.
- Improved system efficiency by implementing regular maintenance schedules for all technical equipment.
- Inspected, evaluated and calibrated electrical and mechanical systems and components.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Boosted team morale and performance, organizing regular training sessions and motivational meetings.
- Educated staff on organizational mission and goals to help employees achieve success.
- Devised and implemented processes and procedures to streamline operations.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Diagnosed and repaired problems with electrical and mechanical systems.
- Checked, repaired and repacked survival equipment to meet specifications.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Education
Bachelor of Arts - Marketing Management
College Campus
Johannesburg 01.2005 - 01.2006
High School Diploma -
Rand Tutorial College
Johannesburg 01.2000 - 11.2004
Skills
Sales planning
Client relationship management
Sales reporting
Staff management
Performance management
Strategic planning
Order management
Direct sales
Strategic account development
Business development and planning
Decisive
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 10 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Sales Manager
Cyclotherm Technologies
01.2022 - 11.2023
Salesman
SupaQuik
08.2021 - 01.2022
Protection Officer
HMA Security
07.2021 - 08.2021
Store Manager
HiQ Constantia Kloof
07.2019 - 10.2020
Assistant Store Manager
Tyres and More
02.2019 - 07.2019
Store Manager
Tyres and More
03.2017 - 09.2018
Salesman Technician
Tiger Wheel and Tyre
02.2014 - 11.2016
Regional Salesman Technician Supervisor
Tiger Wheel and Tyre
01.2011 - 11.2014
Bachelor of Arts - Marketing Management
College Campus
01.2005 - 01.2006
High School Diploma -
Rand Tutorial College
01.2000 - 11.2004
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